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Orana Stay vs. STAY Guest App:
Which Is Right for You?
TLDR
We analyzed 217 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Orana Software shines in ROI and onboarding , with exclusive features like Payments.
STAY shines when it comes to guest experience optimization — especially for brand properties (0.0/5) , with exclusive features like Mobile App and Mobile Checkout.
How Does Orana Stay Compare to STAY Guest App?
Side-by-side ratings based on 217 verified hotelier reviews on HTR.
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| Starting Price | From $400/mo | From $300/mo |
| Verified Reviews | 2 | 215 |
What Are the Pros and Cons of Orana Stay vs STAY Guest App?
After analyzing 217 verified reviews, Orana Software users most value its , while STAY users highlight guest experience optimization, mobile and user experience, operational efficiency. Click any theme to see what reviewers say.
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Guest Experience Optimization
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Mobile and User Experience
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Operational Efficiency
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Support and Service
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CMS and Customization
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Integration Capabilities
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Analytics and Reporting
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Orana Software vs STAY: Rankings by Hotel Segment
How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #24 1 reviews | #9 10 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 83 reviews |
| Large (75-199 rooms) ▾ | — | #2 89 reviews |
| X-Large (200+ rooms) ▾ | — | #2 24 reviews |
By Property Type
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| Boutique ▾ | #29 2 reviews | #2 77 reviews |
| Luxury ▾ | — | #2 88 reviews |
| Branded / Chain ▾ | — | #3 91 reviews |
| Extended Stay ▾ | — | #6 7 reviews |
By Region
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| North America ▾ | — | #5 27 reviews |
| Europe ▾ | — | #3 112 reviews |
| Asia Pacific | — | #6 3 reviews |
| Middle East | — | #7 2 reviews |
The Decision
Choosing the right guest app platform can significantly impact your hotel’s guest experience, staff efficiency, and revenue. Both Orana Stay by Orana Software and STAY Guest App aim to modernize this aspect, but they diverge greatly in scope, scale, and user feedback. Your decision hinges on which product aligns best with your hotel’s size, service goals, and integration needs.
Orana Stay offers a simple, budget-friendly solution with strong ease of use and support, but it has only two reviews, limiting insights. STAY Guest App, on the other hand, boasts over 200 recent reviews, providing a more reliable gauge of performance. Are you ready to explore which platform suits your hotel best?
Is Orana Stay or STAY Guest App Better for Hotels?
Orana Stay is a straightforward digital concierge designed to replace printed information and support contactless guest communication. STAY Guest App is a comprehensive operating system that digitizes multiple hotel services, including reservations, room service, and real-time updates.
While Orana Stay emphasizes easy updates and environmental benefits, STAY’s broader feature set enables hotels to streamline operations and increase revenue. The key difference is the depth of functionalities and the scale at which each platform operates. Do you need a simple, cost-effective app or a full-service guest experience system?
Orana Stay vs STAY Guest App: Which Should Your Hotel Choose?
If your hotel is small, boutique, or budget-focused, Orana Stay’s low-cost, easy-to-implement platform is a smart choice. It’s ideal for properties prioritizing guest information and contactless check-in, especially if staff efficiency is a major goal.
Conversely, if you operate a larger hotel, chain, or resort seeking to digitize multiple services and boost operational efficiency, STAY’s extensive integration, automation, and analytics make it more suitable. Its proven track record with over 1,000 hotels globally and a highly positive recent review score of 4/5 demonstrate its maturity.
Is Orana Stay or STAY Guest App Easier to Use?
Orana Stay scores a perfect 5/5 for ease of use, with reviews emphasizing how simple and intuitive the app is for both staff and guests. Implementation appears straightforward, with a focus on keeping content updated effortlessly.
STAY Guest App also impresses, with a 4.78/5 rating. Users praise its user-friendly CMS and mobile interface, despite some noting a slight learning curve with its broader feature set. Overall, both platforms are accessible, but Orana Stay’s focus on simplicity gives it a slight edge.
Edge: Orana Stay
Which Has Better Features: Orana Stay or STAY Guest App?
Orana Stay’s standout feature is its payment capability, enabling direct transactions within the app—a feature not offered by STAY. STAY, however, provides seven core features such as mobile app access, chatbots, automated replies, message routing, room service ordering, mobile checkout, and app downloads—all designed to digitize guest interactions.
STAY’s broader feature set, especially its room service and reservation management, appeals to larger or more service-heavy hotels. If you need a straightforward app with payments, Orana stays ahead; for comprehensive service digitization, STAY wins.
Edge: STAY Guest App
Which Has Better Customer Support: Orana Stay or STAY Guest App?
Orana Stay has a perfect 5/5 customer support score based on two reviews, with users praising quick communication and helpful onboarding. Its Australian-based team reportedly responds promptly and effectively to implementation questions.
STAY Guest App’s support also garners high praise at 4.83/5, with users citing helpful team members and efficient resolution, although some mention limited hours and no phone support. Given STAY’s larger customer base and recent reviews, it slightly outperforms Orana in support quality.
Edge: STAY Guest App
Which Has More Integrations: Orana Stay or STAY Guest App?
STAY boasts 20 verified integrations, including major brands like SiteMinder, Oracle Hospitality, and Mews, facilitating seamless data sharing across many systems. Orana offers only six verified partners, including Guesty and Cloudbeds, which cover popular PMS and booking engines but with less breadth.
For hotels relying on extensive third-party integrations to enhance automation and data flow, STAY’s ecosystem provides more flexibility. Orana’s more limited integrations suit smaller setups with fewer system needs.
Edge: STAY Guest App
Which Do Hoteliers Rate Higher: Orana Stay or STAY Guest App?
Despite its limited review count, Orana’s recent feedback is perfect 5/5, with clients citing its cost-effectiveness, simplicity, and positive impact on efficiency. However, with only two reviews, confidence in this score remains low.
STAY has 206 reviews, with an overall rating of 3/5, but recent reviews show a weighted average of 4/5. Larger hotels and chains particularly praise STAY’s operational benefits and ease of management, making it the more reliable choice based on current data.
Edge: STAY Guest App
How Much Do Orana Stay and STAY Guest App Cost?
Orana Stay charges a flat $400 monthly fee with no freemium, trial, or implementation costs. STAY offers a lower starting price at $300 monthly, also without additional fees or trial options.
While both are subscription-based, STAY’s slightly lower price point and extensive features might make it more attractive for hotels seeking value. Pricing differences are minimal, but the feature set and reviews favor STAY.
What Type of Hotel Should Use Orana Stay?
- Hotels that want a simple, branded guest app focusing on providing information and contactless communication.
- Boutique hotels seeking a cost-effective solution to modernize guest info.
- Properties with limited service offerings, where complex integrations aren’t necessary.
- Hotels prioritizing environmental sustainability by replacing paper materials.
- Teams that prefer straightforward content management without extensive automation.
Not ideal if your hotel requires advanced operational tools, multiple service integrations, or revenue-generating features like payments.
What Type of Hotel Should Use STAY Guest App?
- Large hotels, resorts, and chains aiming to digitize multiple operational aspects.
- Hotels looking to reduce queues, improve service speed, and increase revenue.
- Properties with a high volume of guest requests needing automation and real-time updates.
- Hotels needing extensive system integrations with PMS, CRM, and booking platforms.
- Teams that want detailed analytics and operational insights to drive decisions.
Not ideal if your hotel is small, budget-limited, or primarily needs a simple guest info app without complex service features.
The Bottom Line for Hotels: Orana Stay or STAY Guest App?
Orana Stay is a straightforward, low-cost app that excels in communication and environmental sustainability, making it suitable for small, boutique hotels. Its simplicity and support make it an attractive choice if your focus is on guest information and contactless services.
STAY Guest App, with its extensive features, integrations, and proven scalability, is better suited for larger hotels, chains, or resorts seeking to transform their guest experience and streamline operations. Its higher review volume and recent feedback indicate a more mature, reliable platform.
If your hotel needs a simple, budget-friendly digital guest guide, Orana Stay is the way. But if your goal is comprehensive operational digitization and guest service automation, STAY Guest App is the smarter pick.
How Much Do Orana Stay and STAY Guest App Cost?
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $400/mo | From $300/mo |
Which Features Does Orana Stay Have That STAY Guest App Doesn't (and Vice Versa)?
According to HTR's product database, Orana Stay and STAY Guest App share 7 features. Here are the key differences — features one has that the other lacks.
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| App download | ||
| Automated Replies | ||
| Chatbot | ||
| Message Routing | ||
| Mobile App | ||
| Payments | ||
| Room Service Ordering |
Real-World Results: Orana Software vs STAY by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Thanks to STAY, we offer our guests an interaction tool with our staff. We can make real-time decisions with it. This simplifies our staff's duties at the same time. The guest expe..."
No published case study for this goal yet.
"Implementing STAY contributed to a significant increase in our revenue and customer satisfaction. The app pays for itself. We have seen significant increases in consumption for all..."
Orana Software vs STAY: The Bottom Line
Ranks higher for
Unique capabilities
What hoteliers love
Multiple reviews highlight how STAY dramatically enhances guest experience by providing digital and sustainable ways for guests to access information... Multiple reviews highlight how STAY dramatically enhances guest experience by providing digital and sustainable ways for guests to access information and services. Features like real-time updates, mobile service ordering, and the ability to make restaurant reservations reduce wait times and provide convenience.
The app's user interface and mobile experience are lauded for being intuitive and easy to navigate. Users find it simple to update information and man... The app's user interface and mobile experience are lauded for being intuitive and easy to navigate. Users find it simple to update information and manage content, whether they are hotel staff or guests.
STAY aids in improving hotel operational efficiency by allowing quicker handling of guest requests, optimized internal processes, and reduced front de... STAY aids in improving hotel operational efficiency by allowing quicker handling of guest requests, optimized internal processes, and reduced front desk lines. The tool facilitates sustainable practices by digitizing traditional paper-based services, aiding hotels in their sustainability goals.
Where hoteliers push back
The CMS is highlighted for its ease of use and customization capabilities, though users have indicated some areas for improvement, particularly more f... The CMS is highlighted for its ease of use and customization capabilities, though users have indicated some areas for improvement, particularly more flexibility in design and functionality.
Users appreciate STAY's robust integration capabilities with various internal applications and systems, including PMS and CRM systems. These integrati... Users appreciate STAY's robust integration capabilities with various internal applications and systems, including PMS and CRM systems. These integrations streamline data management and help provide a seamless experience for both staff and guests.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Orana Stay vs STAY Guest App
Can Orana Stay replace STAY Guest App?
It depends on your requirements. Orana Stay and STAY Guest App share many core Hotel Guest Apps features, but each has unique capabilities. Orana Stay offers 6 verified integration partners, while STAY Guest App offers 20. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Orana Stay leads in ease of use at 5.0/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Orana Stay or STAY Guest App offer a free plan?
Orana Stay: No. STAY Guest App: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Orana Stay and STAY Guest App?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Orana Software has an HT Score of 0 and STAY has 47. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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