Noovy PMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing between Noovy PMS by Noovy and Stayntouch requires understanding how each platform addresses your hotel’s specific operational needs. Both systems aim to streamline hotel management, but they diverge significantly in features, market presence, and real-world reviews. Noovy emphasizes affordability and ease for independent hotels, while Stayntouch offers extensive integrations and multi-property management for larger, more complex operations. How do these differences align with your hotel’s growth plans?

The core challenge lies in selecting the right fit: Do you prioritize a budget-friendly, straightforward system, or a feature-rich, scalable platform? Both promise to ease your team’s workload, but only one clearly leads in recent reviews and overall user satisfaction. Are you ready to compare the nuances?

Is Noovy PMS or Stayntouch Better for Hotels?

Both Noovy PMS and Stayntouch serve as comprehensive property management systems, but their origins and focus differ. Noovy was designed by former hoteliers to simplify operations for independent and boutique hotels, offering an all-in-one affordable solution that covers PMS, channel management, and booking engine. Stayntouch, however, was built to support large-scale hotels and chains, emphasizing multi-property management, extensive third-party integrations, and mobile guest experiences.

While Noovy boasts a high overall rating of 5/5 based on 19 recent reviews, its review count remains low, which limits confidence in its scalability. Conversely, Stayntouch’s reviews are more numerous (317 reviews), with most recent feedback from the last six months emphasizing its usability and robustness, earning a 4.56/5. Stayntouch also has a significantly higher HT Score of 91, indicating broader satisfaction. Given the recent review activity and higher ratings, Stayntouch is the more proven option for larger operations.

Are you seeking a straightforward solution for a boutique hotel, or do you need a versatile platform for a multi-property portfolio?

Stayntouch vs Noovy: Which Should Your Hotel Choose?

If your hotel needs a highly scalable, multi-property management system with extensive third-party integrations, go with Stayntouch. Its proven track record with chains and large hotels, along with features like guest mobile apps, automated assignments, and shift planning, make it suitable for complex operations.

If, however, your team runs an independent property or boutique hotel, especially with a tight budget, Noovy is the better fit. It offers a full PMS package at a competitive €£$5 per room per month, with notable features like guest CRM, native email marketing, and automated reminders, making it ideal for smaller hotels seeking an all-in-one solution without extra costs.

In summary: For large, multi-property groups or hotels aiming for advanced integrations, stay with Stayntouch. For independent or boutique hotels prioritizing affordability and simple setup, Noovy is the more suitable choice.

Is Noovy PMS or Stayntouch Easier to Use?

Noovy scores an impressive 4.84/5 for ease of use, with reviewers praising its intuitive interface and quick onboarding process. Its simple navigation, combined with fast setup, allows staff to adapt quickly, reducing training time and operational errors.

Stayntouch also earns high marks with a 4.7/5, and reviewers highlight its user-friendly screens and seamless onboarding, especially for staff familiar with cloud-based systems. They appreciate the clarity of the interface, which supports rapid adoption and daily use.

Edge: Noovy.

Which Has Better Features: Noovy or Stayntouch?

Noovy offers three exclusive features: guest CRM, native email marketing, and automated reminders, which support personalized guest engagement and operational automation. It also includes 45 shared features with Stayntouch, such as reservation management, channel management, and reporting tools.

Stayntouch provides four features absent from Noovy: guest app, automated assignments, shift planning, and SOC2 compliance—each enhancing staff coordination, guest interaction, and security. Its broader feature set, combined with extensive third-party integrations, makes it more versatile for complex hotel environments.

Edge: Stayntouch.

Which Has Better Customer Support: Noovy or Stayntouch?

Noovy’s customer support scores a near-perfect 4.89/5, with reviews emphasizing fast, friendly, and helpful service. Hoteliers report that support is consistently responsive, with some noting that support interactions resolve issues within hours.

Stayntouch’s support is also highly rated at 4.68/5, with users appreciating the dedicated onboarding and ongoing assistance. However, some mention that support can occasionally be slower during rapid growth phases.

Edge: Noovy.

Which Has More Integrations: Noovy or Stayntouch?

Stayntouch offers a significant advantage with 188 verified integrations, including popular partners like Bookboost, RevControl, and SiteMinder, fostering a connected ecosystem. It shares 18 integrations with Noovy, which itself supports 40 verified partners, including Omnibees and RateGain.

For hotels relying on third-party tools, Stayntouch’s extensive API and partner network make it a more flexible choice. If integrations are critical, the edge clearly goes to Stayntouch.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Noovy or Stayntouch?

Stayntouch’s recent reviews indicate a high satisfaction level, especially among larger hotels and chains, with an overall rating of 4.56/5. Its reviews in the last six months are more numerous and consistently positive, emphasizing ease of use, scalability, and support.

Noovy, despite a perfect overall rating, has only 19 reviews, all highly positive, but their recency is zero, reducing confidence in its current performance. The larger review base and recent feedback favor Stayntouch.

Edge: Stayntouch.

How Much Do Noovy and Stayntouch Cost?

Noovy’s flat monthly fee is $600 per room, with no free trial or implementation fees, making it an affordable option for independent hotels. Stayntouch charges $800 per month with no trial, offering a slightly more expensive but more scalable platform.

Pricing differences reflect their target markets: Noovy’s lower cost is suitable for smaller hotels, while Stayntouch’s higher fee supports larger, multi-property portfolios.

What Type of Hotel Should Use Noovy?

• Hotels that run independently or are part of a small chain.
• Properties looking for an all-in-one PMS, channel management, and booking engine at a budget-friendly rate.
• Teams seeking straightforward, easy-to-adopt technology with minimal training.
• Hotels prioritizing automation features like guest CRM and native email marketing.
• Not ideal if you need advanced multi-property management or extensive third-party integrations.

What Type of Hotel Should Use Stayntouch?

• Hotel groups or chains managing multiple properties.
• Hotels requiring robust integrations with third-party systems.
• Teams seeking a mobile-first, cloud-based platform with contactless check-in.
• Properties that prioritize scalability and security, including SOC2 compliance.
• Not ideal if your property is small, independent, or budget-constrained without the need for extensive multi-property features.

Stayntouch vs Noovy: The Bottom Line for Hotels

The fundamental difference is scale: Noovy targets small, independent hotels with a cost-effective, all-in-one platform, while Stayntouch caters to larger operations with its extensive features and integrations. If your hotel is part of a chain or plans to grow, Stayntouch’s proven multi-property capabilities and partner ecosystem make it the better choice.

Choose Noovy if your focus is affordability, simplicity, and rapid deployment in a smaller hotel setting. Its high user ratings and positive feedback show it’s a solid solution for boutique or independent properties that need efficient management without complexity.

For hotels prioritizing growth, guest experience, and operational scalability, Stayntouch offers a more comprehensive, flexible system that supports your long-term strategy. Its recent reviews, broad features, and extensive integrations distinguish it as the superior option for larger hotels.

This analysis should guide your decision, aligning your hotel’s size, operational complexity, and growth plans with the strengths of each platform. Both solutions have their merits, but based on recent reviews and overall ratings, Stayntouch stands out as the more versatile, highly-rated choice for ambitious hoteliers.