¿Qué es CiHMS?

Fundado en 2018 | Con sede en Ho Chi Minh City (Vietnam) | 33 empleados

CiHMS es un sistema de gestión de propiedades (PMS) muy versátil diseñado para mejorar la gestión hotelera y las operaciones comerciales. La plataforma agiliza las tareas diarias al ofrecer asignación avanzada de habitaciones, gestión de reservas multicanal e integraciones perfectas. Las sólidas capacidades de generación de informes de CiHMS brindan información en tiempo real que ayuda a aumentar los ingresos y reducir los costos. La interfaz fácil de usar facilita la navegación, mientras que la atención al cliente 24 horas al día, 7 días a la semana, garantiza que cualquier problema se resuelva rápidamente. Aunque algunos usuarios encuentran errores menores ocasionales, la capacidad del sistema para automatizar tareas rutinarias aumenta significativamente la eficiencia operativa, lo que permite a los hoteleros concentrarse en mejorar la experiencia del cliente.

Cuentas y finanzas

4/5 features

Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Multi moneda
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Auditoría nocturna automatizada

Marketing y comercio electrónico

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Marketing por correo electrónico nativo

Envíe correos electrónicos de marketing altamente dirigidos a invitados anteriores. Nativo del sistema, capacidad para segmentar la base de datos y crear correo electrónico personalizado. Las características incluyen: campañas, segmentación, constructor de arrastrar y soltar, correos electrónicos transaccionales
Perfiles de invitados
CRM invitado
Vales de regalo
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administración y configuración

4/5 features

Gestión centralizada de usuarios y roles
Plurilingüe
Basado en la nube
En la premisa

Gestión de clientes

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Perfiles de invitados
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Oficina frontal

4/5 features

Notas y tareas del dispositivo móvil (voz a texto)

A través de un botón en el campo de notas en el perfil del huésped o en la reserva, el personal puede decir mensajes de voz a texto para las notas del huésped o de la reserva. aprende diferentes cosas sobre ellos. La persona no se apresurará a regresar a un escritorio para ingresar esta información en el PMS, sin embargo, generalmente lleva consigo sus teléfonos móviles. Con la voz, pueden iniciar el PMS en su móvil, hablar y agregar un comentario que sea relevante para la reserva o el perfil del huésped en función de su interacción reciente con el huésped.
Aplicación movil
Aplicación movil
Auditoría nocturna automatizada
Vista de calendario
Vista de calendario
Vista de calendario
Vista de calendario
Vista de calendario
Vista de calendario
Vista de calendario
Vista de calendario
Plurilingüe
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Perfiles de invitados
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestión de grupos

4/5 features

Funcionalidad de grupo
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Experiencia del huésped

4/5 features

Escáner de pasaporte e identificación integrado

Escanea sin esfuerzo varios pasaportes e identificaciones Tecnología sin contacto para mejorar la higiene Elimina los errores de transcripción Seguridad mejorada: el documento de identidad nunca sale de las manos del huésped Elimina la necesidad de copias y almacenamiento
Registro digital

Los huéspedes pueden firmar formularios de registro digitales en un dispositivo móvil. La firma se almacena automáticamente en la base de datos. Registro más rápido, independiente de la ubicación, sin contacto.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Limpieza interna

4/5 features

Módulo de limpieza
Módulo de limpieza
Módulo de limpieza
Módulo de limpieza
Módulo de limpieza
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagos

4/5 features

Terminal de pago y lector de tarjetas integrados

Un lector de tarjetas totalmente automatizado integrado con su PMS y su sistema de procesamiento de pagos para ayudar con la automatización y el procesamiento de pagos sin problemas.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Facturación directa

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi moneda
Procesando pago
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Gestión de Reservas

4/5 features

Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Vales de regalo
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
Gerente de Canal
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
CRS integrado
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

La gestión de ingresos

4/5 features

Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Informes RevPaR y ADR
Tarifas personalizadas
Seguimiento de ingresos auxiliares
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Módulo de gestión de ingresos
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Impuestos y Cumplimiento

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Soporte y Capacitación

4/5 features

Soporte en línea 24 horas al día, 7 días a la semana
Soporte en línea 24 horas al día, 7 días a la semana
Soporte en línea 24 horas al día, 7 días a la semana

Bebida alimenticia

4/5 features

Epopeya

Spa

4/5 features

Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar
Módulo de Spa y Bienestar

Resumen de reseñas de CiHMS

4.9

Excelente

80 reseñas

Facilidades de uso

4.9/5

Atención al cliente

4.9/5

ROI

4.9/5

Puesta en práctica

4.8/5

Recomendado para

Sistemas de gestión de propiedades Clasificado en el puesto #14 de 318

Precios de CiHMS

Media

Este producto tiene un precio en línea con el producto promedio en la categoría, lo que generalmente indica que es un producto estándar con funcionalidades estándar diseñadas para operaciones y casos de uso típicos y propiedades.

Obtener una estimación instantánea de precio

Ingrese la cantidad de habitaciones para obtener una estimación instantánea de precio para su propiedad

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Soporte

Sin Validar

CiHMS aún no ha certificado sus procesos de atención al cliente por parte de Hotel Tech Report. Recomendamos hacer referencia a la rúbrica GCSC durante su llamada de demostración para asegurarse de que este proveedor cuente con procesos sólidos para brindar soporte a los clientes.

Ver certificación de soporte

Centro de Ayuda Actualizaciones de Producto

2025

Conozca más sobre la Certificación GCSC

Compañía	Funcionalidad
SiteMinder 92% recomendada por 2316 hoteles	Motor de reservas
Esta integración no ha sido verificada por RateGain aún. RateGain 94% recomendada por 583 hoteles	Tarifa de compras
Esta integración no ha sido verificada por TrustYou aún. TrustYou 89% recomendada por 369 hoteles	Software de encuestas para invitados
Esta integración no ha sido verificada por CiHMS aún. Otelier 89% recomendada por 102 hoteles
DerbySoft 96% recomendada por 13 hoteles	Software de gestión de metabúsquedas hoteleras
Esta integración no ha sido verificada por Booking.com aún. Booking.com 10% recomendada por 1 hoteles
Esta integración no ha sido verificada por Google aún. Google 0% recomendada por 0 hoteles	Herramientas de reserva directa

Sorry, this functionality is only available for verified hoteliers

CiHMS

¿Qué es CiHMS?

Cloudbeds

Mews

RMS

Agilysys

Facturación directa

Facturación directa

Facturación directa

Facturación directa

Informes RevPaR y ADR

Informes RevPaR y ADR

Informes RevPaR y ADR

Informes RevPaR y ADR

Informes RevPaR y ADR

Informes RevPaR y ADR

Multi moneda

Transactional Emails (booking, folios, etc)

Auditoría nocturna automatizada

Comunicación con invitados (mensajería SMS)

Marketing por correo electrónico nativo

Perfiles de invitados

CRM invitado

Vales de regalo

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Gerente de Canal

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Motor de reservas

Transactional Emails (booking, folios, etc)

Gestión centralizada de usuarios y roles

Plurilingüe

Basado en la nube

En la premisa

Comunicación con invitados (mensajería SMS)

Perfiles de invitados

Centralized Messaging

Transactional Emails (booking, folios, etc)

Notas y tareas del dispositivo móvil (voz a texto)

Aplicación movil

Aplicación movil

Auditoría nocturna automatizada

Vista de calendario

Vista de calendario

Vista de calendario

Vista de calendario

Vista de calendario

Vista de calendario

Vista de calendario

Vista de calendario

Plurilingüe

Task Management

Automated reminders

Perfiles de invitados

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Funcionalidad de grupo

Automated Space Optimization

Escáner de pasaporte e identificación integrado

Registro digital

Guest App

Online Check-in