Conversana Guest

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.

Customize goals and metrics to track for your team.

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Send automated messages to communicate personalized upselling campaigns.

Automate workflows that are triggered throughout the guest stay.

Create automatic notifications and digitalize repetitive administrative tasks.

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Access messages originating from various channels in this one-stop solution.

Jump straight to messages that need your attention and keep a clear overview.

Manage and distribute tasks across your team with one click.

Save time answering the most frequently asked questions with pre-filled responses.

Add tags and notes to user profiles for segmentation and personalization.

Allow the control of multiple hotels from the same chain/group within the same account

Define when the interaction are 100% handled by the chatbot or when an human agent can take over

No limitations in terms of the number of human agents using the solution to manage tickets

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Understand the intent that is being requested by the user