RoomCloud Channel Manager

4.6 (17 REVIEWS)

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RoomCloud Channel Manager

4.6 (17 REVIEWS)

Unranked in Channel Managers

Channel Manager by RoomCloud.

RoomCloud has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomCloud Channel Manager is the #20 most trending product in the Channel Managers category (out of 108) and the #683 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

RoomCloud’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About RoomCloud Channel Manager
Founded in 2013 | Headquarters in Corsico (Italy) | 11 employees
- Premier Partner of Booking.com, Airbnb, Expedia and Integrated Partner of VRBO. - No more long and complicated connections with the channels you need thanks to a quick and simple mapping. - Send photos, descriptions, offers, replies to reviews and rate plans from the channel manager to Booking.com, Expedia, Airbnb and VRBO without the need to access the OTA extranet. - Automatically set different prices for channels and for time intervals with business rules. - The Multi-Account feature lets you manage all your different properties from a single RoomCloud account - The software is mobile-friendly and lets you manage your property from every device you want. - The smart dashboard helps you keep your performance monitored and the daily statistics is an essential tool to better define your online selling strategy.

Capabilities

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RoomCloud doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

RoomCloud has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
12
Very Good
3
Average
1
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (4)
  • Medium (5)
  • Large (3)
  • X-Large (1)

Country

  • Italy
    Italy
    (5)
  • Spain
    Spain
    (2)
  • France
    France
    (2)
  • Ireland
    Ireland
    (2)
  • Germany
    Germany
    (2)
  • Austria
    Austria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Cambodia
    Cambodia
    (1)

Region

  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (1)
8

Good Booking Engine and Channel Manager

from 1 to 4 room Boutique in Lucca (Italy)

Verified
5 days ago
Channel manager have many integrations with third party platform, channel manager and booking engine with free trial 30 days to evaluate it.
Country Italy
X-Small Hotel
10

Good service.

from 5 to 9 room City Center Hotel in Santiago de Compostela (Spain)

Verified
5 days ago
We have used RoomCloud and before ParityRate for a long time because of the speed in the response to queries and problems, the simplicity of use and the ease of integrating new work systems.
Country Spain
X-Small Hotel
0

Worst customer experience!

Managing Director from 50-74 room City Center Hotel in Phnom Penh (Cambodia)

Verified
17 months ago
Nothing to be honest. Their connections for their channel manager is pretty bad. Honestly, there are better channel manager out there with better connection and customer service. I am not being biased or anything but their customer service is really bad.
Country Cambodia
Managing Director
Medium Hotel
10

Great tool with good overview

Manager from Bed & Breakfast & Inn in Wien (Austria)

Verified
3 years ago
Working with roomcloud made my work more efficient, i can change the availability and the rates of rooms and apartements in about less than a minute. Also the tool has a good overview which is important to handle and learn it. Overall i am very satiesfied with this tool.
Country Austria
Manager
10

User friendly and efficient

Owning Manager from 25-49 room Boutique in Nice (France)

Verified
3 years ago
userfriendly system easy to make changes ( price, availability, close out dates...) very helpful and efficiant hotline, especially Sylvain is always reacting very quickly.
Country France
Owning Manager
Medium Hotel
10

Great channel manager

Front of House Manager from 75-99 room Branded Hotel in Letterkenny (Ireland)

Verified
4 years ago
Room Cloud is an ideal channel manager as it connects to most OTAs an brand websites. The team are always so friendly and supportive, always really quick to get back to queries. It makes like so much easier. Thanks so much.
Country Ireland
Front of House Manager
Large Hotel
9

Helpful in every situation!

Assistant Manager from 25-49 room Airport/Conference Hotel in Kaster (Germany)

Verified
4 years ago
It does not matter what is the problem, eddy and his Team has the solution...
Country Germany
Assistant Manager
Medium Hotel
10

Italian team very professional and quick to respond

Owner from 10 to 24 room City Center Hotel in Siena (Italy)

Verified
4 years ago
_bug free _best customer service ever, Italian team very professional and quick to respond.
Country Italy
Owner
Small Hotel
10

Very easy to use

Owner from 25-49 room City Center Hotel in Miramare (Italy)

Verified
4 years ago
very easy to use, the price modify is very fast and easy, I use three ota.
Country Italy
Owner
Medium Hotel
6

Great support, improvable UI.

Digital Marketing Executive from 5 to 9 room Resort in Arezzo (Italy)

Verified
4 years ago
Support is very reliable and to the point. They have given me the tools to understand how everything works and have always shown themselves to be happy to check up on me after I made changes to make sure everything was fine.
Country Italy
Digital Marketing Executive
X-Small Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Robust, very stable, fast, connecting to a huge number of the most popular online distribution channels around the globe. Offers first-class uptime and prompt reaction. Their ability to work with PMS partners is just great!

Question:

What differentiates this product or service from the competition?

Answer:

RoomCloud is a very robust channel manager that connects to hundreds of OTAs, CRS, GDS and Metasearch. For many of our customers at Clock PMS, RoomCLoud is the main connector to the OTA and the tool that they use to mange their online business.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you need a reliable, fast and optimally priced channel manager, Room Cloud is definitely an option to look at. It forms a perfect combo with our Clock PMS, where together with RoomCloud are taking the frictionless integration to a next level.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Krasimir Trapchev Co-founder and CEO @ Clock Software
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Krasimir Trapchev Co-founder and CEO @ Clock Software
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
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Support

Unverified

RoomCloud has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Slow

Recommended

92%

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