RoomCloud Channel Manager

Ranked 21 (out of 94) in Channel Managers

Channel Managers

Channel Manager by RoomCloud.

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
92%
Recommend
HTR Score icon
HT SCORE
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the last 18-months hoteliers who reviewed RoomCloud Channel Manager were less than 70% likely to recommend the product which is impacting their HT Score.

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RoomCloud Channel Manager has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #21 out of 94 in Channel Managers

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

RoomCloud’s customer support processes haven’t yet been verified by Hotel Tech Report.

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RoomCloud Channel Manager Overview

RoomCloud Channel Manager Overview

Room Cloud Channel Manager updates portals through XML connection and automatically manages rates and availability on online sales channels, thereby saving time and avoiding overbooking. The certified 2-way connection also provides a high level of synchronization importing all online reservation distribution channels.

About RoomCloud

Founded in 2013 | Headquarters in Corsico Italy | 11 employees
1/2

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Hotel Bedbanks
Browse integrations (41 verified)

Pros & Cons

Like 92% recommend

Digital Marketing Executive

Support is very reliable and to the point. They have given me the tools to understand how everything works and have always shown themselves to be happy to check up on me after I made changes to make sure everything was f...

Assistant Manager

It does not matter what is the problem, eddy and his Team has the solution...

Manager

- Connectivity with many channels - Full information about logs - Business Rules - Good support

Owner

Nothing for now, it's very simply and easy, maybe a layout most endearing,

Assistant Manager

Maybe before starting the mapping we should have a meeting to take care of the correct mapping with the correct info to the correct line between CM and PMS. Afterwards it is tricky to change it again...

Revenue Manager

Although perfectly adequate the site looks a little dated. A refresh of the extranet would modernise it.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Robust, very stable, fast, connecting to a huge number of the most popular online distribution channels around the globe. Offers first-class uptime and prompt reaction. Their ability to work with PMS partners is just great!

by Krasimir Trapchev (Clock Software) on December 11, 2019

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

RoomCloud is a very robust channel manager that connects to hundreds of OTAs, CRS, GDS and Metasearch. For many of our customers at Clock PMS, RoomCLoud is the main connector to the OTA and the tool that they use to mange their online business.

by Krasimir Trapchev (Clock Software) on December 11, 2019

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you need a reliable, fast and optimally priced channel manager, Room Cloud is definitely an option to look at. It forms a perfect combo with our Clock PMS, where together with RoomCloud are taking the frictionless integration to a next level.

by Krasimir Trapchev (Clock Software) on December 11, 2019

See more answers (1)
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GETTING STARTED

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Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Other

0/1 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Italy
  • France
  • Ireland
  • Germany
  • Spain
  • United Kingdom
  • Austria
  • Cambodia

15 Verified RoomCloud Reviews

Likelihood to Recommend
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This vendor is 99% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Channel Managers providers. It is advised that you ask for recent references before proceeding.

January 30, 2023

RoomCloud Channel Manager Review: Worst customer experience!

Managing Director from Other in Penh (Cambodia)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing to be honest. Their connections for their channel manager is pretty bad. Honestly, there are better channel manager out there with better connection and customer service. I am not being biased or ...

What do you dislike or think could be improved?

Their customer service. Their channel manager didn’t import one of my OTA booking into their channel manager and my hotel have to dealt with not having enough room for that guest and when I message thei...

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

November 03, 2020

RoomCloud Channel Manager Review: Great tool with good overview

Manager from Bed & Breakfast & Inns in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Working with roomcloud made my work more efficient, i can change the availability and the rates of rooms and apartements in about less than a minute. Also the tool has a good overview which is important ...

What do you dislike or think could be improved?

Only improvement i can imagine is that some configurations can be adapted, for example, i cannot sort the rooms as i want it in the planning/tableau section. Something similar small things which are simil...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

September 22, 2020

RoomCloud Channel Manager Review: User friendly and efficient

Owning Manager from Resorts in Nice (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

userfriendly system easy to make changes ( price, availability, close out dates...) very helpful and efficiant hotline, especially Sylvain is always reacting very quickly.

What do you dislike or think could be improved?

Maybe the description for special rates when it comes to directbookings, should have more space in order to provide more information to the guests.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 22, 2020

RoomCloud Channel Manager Review: Great channel manager

Front of House Manager from Branded Hotels in Letterkenny (Ireland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Room Cloud is an ideal channel manager as it connects to most OTAs an brand websites. The team are always so friendly and supportive, always really quick to get back to queries. It makes like so much easi...

What do you dislike or think could be improved?

I can't think of anything that they can improve as they provide an excellent service as it is.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 03, 2020

RoomCloud Channel Manager Review: Helpful in every situation!

Assistant Manager from Other in Bedburg (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It does not matter what is the problem, eddy and his Team has the solution...

What do you dislike or think could be improved?

Maybe before starting the mapping we should have a meeting to take care of the correct mapping with the correct info to the correct line between CM and PMS. Afterwards it is tricky to change it again...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

May 31, 2020

RoomCloud Channel Manager Review: Italian team very professional and quick to respond

Owner from City Center Hotels in Siena (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

_bug free _best customer service ever, Italian team very professional and quick to respond.

What do you dislike or think could be improved?

The revenue, using Room cloud five years now, i'd improve the revenue section to give more tools to maximize sales.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial

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