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RoomCloud Channel Manager
4.6 (18 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RoomCloud Channel Manager
Unranked in Channel Managers
Channel Manager by RoomCloud.
92% recommended by 17 hotels
RoomCloud has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of RoomCloud’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Support
Supportive
Hoteliers often highlight the exceptional customer support provided by RoomCloud’s Channel Manager. They appreciate the availability of support through multiple channels, including chat, phone, and email, ensuring that assistance is accessible whenever needed. The responsiveness of the support team is frequently praised, with many mentioning that issues are resolved promptly and effectively. Users also commend the expertise of the support staff, noting that they are knowledgeable and provide practical solutions, enhancing the overall user experience. Additionally, hoteliers find the onboarding process smooth due to the support provided, easing the setup and training for new users. The comprehensive resources, including FAQs, tutorials, and documentation, are regarded as helpful in facilitating a better understanding of the platform.
Guest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewGuest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewJefe de recepción
5 months ago
Verified
... Good usability and great technical support service ...
See full reviewJefe de recepción
5 months ago
Verified
... Good usability and great technical support service ...
See full reviewIntegrations
Connected
Hoteliers often appreciate RoomCloud's Channel Manager for its effective integrations, highlighting the ease with which the tool connects with both Online Travel Agencies (OTAs) and Property Management Systems (PMS). Users emphasize the smooth setup process for these integrations, which allows for quick and efficient operation without significant challenges. Additionally, hoteliers value the reliability of these integrations, noting that they function consistently without issues in syncing data between platforms. The tool's capacity to continuously update and incorporate new integrations is also a significant advantage, ensuring that it remains compatible with the latest systems and requirements in the hospitality industry.
Director
5 months ago
Verified
... We have used RoomCloud and before ParityRate for a long time because of the speed in the response to queries and problems, the simplicity of use and the ease of integrating new work systems. ...
See full reviewDirector
5 months ago
Verified
... We have used RoomCloud and before ParityRate for a long time because of the speed in the response to queries and problems, the simplicity of use and the ease of integrating new work systems. ...
See full reviewJefe de recepción
5 months ago
Verified
... The tool is constantly evolving, incorporating new connectivities with both OTAs and PMS, but beyond this, what is most valued is the accessibility of its support and the commercial department. ...
See full reviewValue
Balanced
Hoteliers often highlight the exceptional value offered by RoomCloud’s Channel Manager by emphasizing the reliability and clarity of its support and commercial departments. The product is constantly evolving with new integrations, providing significant utility and ensuring users perceive it as worth the investment. This adaptability, combined with approachable support, enhances satisfaction and delivers a competitive edge in cost-effectiveness compared to other options.
Jefe de recepción
5 months ago
Verified
... The tool is constantly evolving, incorporating new connectivities with both OTAs and PMS, but beyond this, what is most valued is the accessibility of its support and the commercial department. ...
See full reviewFunctionality
Balanced
Hoteliers often highlight RoomCloud's Channel Manager for its core features, which effectively handle essential tasks such as booking and reporting. Users appreciate its reliability, noting minimal issues with bugs, crashes, or downtime. The product is praised for its scalability, accommodating business growth by supporting additional users or properties. Hoteliers find that the feature set is complete, including all expected tools, and is adaptable with customizable workflows, templates, and dashboards. The solution offers actionable and easy-to-interpret insights and reporting, aiding decision-making. Finally, the global features are well-regarded for supporting multiple languages and currencies, catering to diverse needs.
Guest House Owner
5 months ago
Verified
... Good Booking Engine and Channel Manager ...
See full reviewGuest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewJefe de recepción
5 months ago
Verified
... Good usability and great technical support service ...
See full reviewUser Interface
Intuitive
Hoteliers often highlight several aspects about the user interface of RoomCloud's Channel Managers product. Firstly, the ease of navigation is commonly praised, with users finding menus and features straightforward to locate and operate. Secondly, the visual design receives positive mentions for being modern and professional, which appeals to the aesthetic preferences of users. Additionally, responsiveness is a key highlight; users report that the interface operates with minimal lag. Customizability is another appreciated feature, allowing users to personalize dashboards and settings according to their preferences. Moreover, clarity of information is consistently noted as a strength, with data and key details being presented in a clear and understandable manner. Usability is often emphasized, as the interface is described as intuitive enough for first-time users to grasp without extensive training. Lastly, mobile compatibility is acknowledged, with the product's effectiveness on mobile devices being a useful attribute for users who manage their operations on the go.
Guest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewGuest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewGuest House Owner
5 months ago
Verified
... Need qualified telephone tech assistance for reseller, front-end and backend layout needs improvements especially in responsive layout, few gateway payments system for hotel that have based in Italy. ...
See full reviewJefe de recepción
5 months ago
Verified
... Good usability and great technical support service ...
See full reviewDidn’t find what you were looking for?
What is RoomCloud?
Founded in 2013 | Headquarters in Corsico (Italy) | 11 employees
RoomCloud Channel Manager is a sophisticated channel management platform designed for property managers, hoteliers, and vacation rental operators. Its primary function is to streamline and simplify the process of connecting and managing multiple online travel agencies (OTAs) such as Booking.com, Airbnb, Expedia, and VRBO.
By automating the synchronization of property information like photos, descriptions, offers, and rate plans across these platforms, it eliminates the need for manual updates in each OTA's extranet. The software allows users to set dynamic pricing rules, automatically adjusting rates based on different channels and time intervals.
RoomCloud’s Multi-Account feature is particularly valuable for those managing multiple properties, enabling them to control all their listings from a single account. Its mobile-friendly interface ensures that users can manage their operations from any device, while the smart dashboard provides real-time performance monitoring and daily statistics to refine and enhance online selling strategies.
In summary, RoomCloud Channel Manager optimizes your online presence, minimizes manual tasks, and provides insightful data to boost your property's performance and revenue.
RoomCloud Channel Manager Alternatives
Not sure if RoomCloud is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
RoomCloud doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
RoomCloud Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, RoomCloud Channel Manager is the #23 most trending product in the Channel Managers category (out of 111) and the #680 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomCloud’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
RoomCloud Pricing
Pricing Available By Request
RoomCloud has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare RoomCloud to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Good usability and great technical support service
Jefe de recepción from 200 to 499 room Bed & Breakfast & Inn in Arenal d'en Castell (Balearic Islands)
Verified
5 months ago
The tool is constantly evolving, incorporating new connectivities with both OTAs and PMS, but beyond this, what is most valued is the accessibility of its support and the commercial department.
Balearic Islands
Balearic Islands
Jefe de recepción
X-Large Hotel
8
Good Booking Engine and Channel Manager
Guest House Owner from 1 to 4 room Boutique in Lucca (Italy)
Verified
5 months ago
Channel manager have many integrations with third party platform, channel manager and booking engine with free trial 30 days to evaluate it.
Italy
Italy
Guest House Owner
X-Small Hotel
10
Good service.
Director from 5 to 9 room City Center Hotel in Santiago de Compostela (Spain)
Verified
5 months ago
We have used RoomCloud and before ParityRate for a long time because of the speed in the response to queries and problems, the simplicity of use and the ease of integrating new work systems.
Spain
Spain
Director
X-Small Hotel
0
Worst customer experience!
Managing Director from 50-74 room City Center Hotel in Phnom Penh (Cambodia)
Verified
2 years ago
Nothing to be honest. Their connections for their channel manager is pretty bad. Honestly, there are better channel manager out there with better connection and customer service. I am not being biased or anything but their customer service is really bad.
Cambodia
Cambodia
Managing Director
Medium Hotel
10
Great tool with good overview
Manager from 10 to 24 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
4 years ago
Working with roomcloud made my work more efficient, i can change the availability and the rates of rooms and apartements in about less than a minute.
Also the tool has a good overview which is important to handle and learn it.
Overall i am very satiesfied with this tool.
Austria
Austria
Manager
Small Hotel
10
User friendly and efficient
Owning Manager from 25-49 room Boutique in Nice (France)
Verified
4 years ago
userfriendly system
easy to make changes ( price, availability, close out dates...)
very helpful and efficiant hotline, especially Sylvain is always reacting very quickly.
France
France
Owning Manager
Medium Hotel
10
Great channel manager
Front of House Manager from 75-99 room Branded Hotel in Letterkenny (Ireland)
Verified
4 years ago
Room Cloud is an ideal channel manager as it connects to most OTAs an brand websites. The team are always so friendly and supportive, always really quick to get back to queries. It makes like so much easier. Thanks so much.
Ireland
Ireland
Front of House Manager
Large Hotel
9
Helpful in every situation!
Assistant Manager from 25-49 room Airport/Conference Hotel in Kaster (Germany)
Verified
4 years ago
It does not matter what is the problem, eddy and his Team has the solution...
Germany
Germany
Assistant Manager
Medium Hotel
10
Italian team very professional and quick to respond
Owner from 10 to 24 room City Center Hotel in Siena (Italy)
Verified
4 years ago
_bug free
_best customer service ever, Italian team very professional and quick to respond.
Italy
Italy
Owner
Small Hotel
10
Very easy to use
Owner from 25-49 room City Center Hotel in Miramare (Italy)
Verified
4 years ago
very easy to use, the price modify is very fast and easy, I use three ota.
Italy
Italy
Owner
Medium Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have enjoyed long-lasting partnership with RoomCloud for a decade now and we can confidently say it excels at minimizing the risk of overbooking, while significantly increasing the number of bookings received.
Showing all answers to: "What does this product or service do well?"
We have enjoyed long-lasting partnership with RoomCloud for a decade now and we can confidently say it excels at minimizing the risk of overbooking, while significantly increasing the number of bookings received.
Robust, very stable, fast, connecting to a huge number of the most popular online distribution channels around the globe. Offers first-class uptime and prompt reaction. Their ability to work with PMS partners is just great!
RoomCloud Channel Manager is Cloud based and utilizes a 2-way XML connection. It automatically manages rates and availability on online sales channels, saving time and preventing overbooking. The 2-way certified connection provides an excellent platform to import all online distribution channel bookings.
Question:
What differentiates this product or service from the competition?
Answer:
RoomCloud is a preferred or premier partner of the major OTAs worldwide, meeting the highest standards in terms of connection quality, error rate and onboarding speed. RoomCloud never stops perfecting its services, while also introducing many new features to meet the ever changing needs of the highly competitive hospitality industry.
Showing all answers to: "What differentiates this product or service from the competition?"
RoomCloud is a preferred or premier partner of the major OTAs worldwide, meeting the highest standards in terms of connection quality, error rate and onboarding speed. RoomCloud never stops perfecting its services, while also introducing many new features to meet the ever changing needs of the highly competitive hospitality industry.
RoomCloud is a very robust channel manager that connects to hundreds of OTAs, CRS, GDS and Metasearch. For many of our customers at Clock PMS, RoomCLoud is the main connector to the OTA and the tool that they use to mange their online business.
Born as a hotel software, RoomCloud has recently been following the stream of the hospitality sector and is adapting its products to the market of vacation rentals. Their capacity to adapt is phenomenal.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
We can recommend RoomCloud as one of our preferred partners as due to the long-lasting partnership for a decade now, we can ensure they provide high quality of services, fast response time and high professionalism.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
We can recommend RoomCloud as one of our preferred partners as due to the long-lasting partnership for a decade now, we can ensure they provide high quality of services, fast response time and high professionalism.
If you need a reliable, fast and optimally priced channel manager, Room Cloud is definitely an option to look at. It forms a perfect combo with our Clock PMS, where together with RoomCloud are taking the frictionless integration to a next level.
RoomCloud such as Mews have the same vision of automation and give more tools to hoteliers as well as simplify their operations in order to reduce their workload, allowing them to give a better experience to their guests.
Recommended by
Vladimir Manev
Senior Customer Care Specialist
@
Clock
Krasimir Trapchev
Co-founder and CEO
@
Clock Software
Eva Fayemi
Partner Manager
@
Mews Systems
Vladimir Manev
Senior Customer Care Specialist
@
Clock
Krasimir Trapchev
Co-founder and CEO
@
Clock Software
Eva Fayemi
Partner Manager
@
Mews Systems
Are you a consultant or vendor that recommends RoomCloud?
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RoomCloud Integrations
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Support
Unverified
RoomCloud has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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