Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
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Bbot Smart Ordering
4.8 (66 REVIEWS)
HT Score
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Bbot Smart Ordering
Ranked 6 (out of 49) in Mobile Ordering & Room Service
Powerful order and pay dining experiences; guests come first
96% recommended by 53 hotels
More than 50% of Bbot’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Bbot’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Bbot for its ability to manage complex ordering systems and enhance customer experiences. Bbot offers unique features such as multi-vendor solutions, customization options, and seamless integration with existing systems that can save labor costs and boost revenue. Innovative solutions like QR code ordering, integration with third-party services, and the ability to serve large spaces with minimal staff are also highlighted. However, some users noted areas for improvement including integration with more POS systems, better backend reporting, and improved onboarding experiences.
Hoteliers Most Frequently Mention
What Types of Hotels Bbot is Popular For
Size
14 | Large (75-199 room)
5 | Medium (25-74 room)
4 | Small (10-24 room)
24 | X-Large (200+ room)
16 | X-Small (1-9 room)
Country
64 | United States of America
1 | Italy
1 | Singapore
Type
18 | Bed & Breakfast & Inns
28 | Boutiques
27 | Branded Hotels
14 | Casinos
24 | City Center Hotels
8 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
7 | Limited Service & Budget Hotels
17 | Luxury Hotels
2 | Motels
19 | Resorts
Region
64 | North America
1 | Europe
1 | Asia Pacific
Category
66 | Mobile Ordering & Room Service
Didn’t find what you were looking for?
What is Bbot?
Founded in 2017 | Headquarters in New York (United States) | 38 employees
Bbot Smart Ordering is a web-based, contactless order and pay solution designed to streamline food and beverage operations in hospitality venues. By enabling guests to order directly from their smartphones without the need for apps or lengthy sign-up processes, Bbot simplifies the ordering experience across various settings including hotel rooms, poolside lounges, and rooftop bars. The platform supports multi-vendor solutions and customizable digital menus, which enhance operational efficiency and improve customer experiences. It integrates seamlessly with existing POS systems, reducing labor costs and increasing revenue through innovative features like QR code ordering and third-party service integration. Bbot helps operators maximize margins on in-venue, catering, curbside pickup, takeout, and delivery orders by removing friction and allowing guests to enjoy their time without disruptions.
Bbot Smart Ordering Alternatives
Not sure if Bbot is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
Capabilities
Bbot doesn’t have any benefits or use cases available
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Bbot Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Bbot Smart Ordering is the #13 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #575 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBbot’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bbot Pricing
Pricing Available By Request
Bbot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Bbot to Top Alternatives
Serve guests in the safest and fastest way possible: Digitally!
Serve with Speed, Impress with Ease; Delight your Service with Just a Click!
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Hotelier Rating
Hoteliers say
Hoteliers like Bbot for its ability to manage complex ordering systems and enhance customer experiences. Bbot offers unique features such as multi-vendor solutions, customization options, and seamless integration with existing systems that can save labor costs and boost revenue. Innovative solutions like QR code ordering, integration with third-party services, and the ability to serve large spaces with minimal staff are also highlighted. However, some users noted areas for improvement including integration with more POS systems, better backend reporting, and improved onboarding experiences.
AI-generated from the text of customer reviews
Looking for specific info?
10
Easy to work with and the tech support is quick in response time.
General Manager from 100 to 199 room Boutique in New York City (United States of America)
Verified
3 years ago
I like that I have good control of my products. Seamless flow from customer to kitchen/bar. Gives customers that are nervous of dining in a way to have the least amount of interaction with staff but still get to enjoy a meal/drink.
United States of America
United States of America
General Manager
Large Hotel
10
Great team support and very responsive.
City Executive from 200 to 499 room Boutique in McLean (United States of America)
Verified
3 years ago
Their team was extremely helpful and supportive during the whole onboarding and remains so. We have a complex business model that required some customization and BBOT was very clear with setting our expectations for what could and could not be done, and then keeping us informed about timelines. They were super responsive when we had questio...
United States of America
United States of America
City Executive
X-Large Hotel
9
Bbot works, that's why I use it!
COO from 200 to 499 room Boutique in McLean (United States of America)
Verified
3 years ago
Their honest time lines for development make it easy for my team to plan. Their tech support is honest and responsive. They don't talk to you like you should already know the answer.
United States of America
United States of America
COO
X-Large Hotel
10
Bbot review
Principal from 1 to 4 room Branded Hotel in New York City (United States of America)
Verified
3 years ago
Customer service is great. The onboarding process was quick and easy. The website is easy to navigate. They link with pos seamlessly.
United States of America
United States of America
Principal
X-Small Hotel
10
fast and easy online and in premise ordering
IT Director from 100 to 199 room Bed & Breakfast & Inn in Miami Beach (United States of America)
Verified
3 years ago
The setup was quick, and for the first time doing an implementation, Bbot staff was ahead of me in getting everything setup.
United States of America
United States of America
IT Director
Large Hotel
9
Multi Vendor Ordering
VP of operations from 200 to 499 room Boutique in McLean (United States of America)
Verified
3 years ago
• BBOT has created a multi vendor solution for Urbanspace which runs 4 food halls
• They helped us to implement a corporate dining solution for employees returning to the office
United States of America
United States of America
VP of operations
X-Large Hotel
10
Amazing experience great support
Director of hospitality from 200 to 499 room in Miami Lakes (United States of America)
Verified
3 years ago
Some of the best support in the industry Lee and Brian went above and beyond not to mention the owner of the company and extremely helpful.
United States of America
United States of America
Director of hospitality
X-Large Hotel
10
Always on! The developers are super quick to meet market demand.
Owner from 25-49 room Boutique in Brooklyn (United States of America)
Verified
3 years ago
Ordering platform at will. No waiting for the waiter/waitress.
Simple, easy to use.
Eliminates poor representation of brand ambassadors. No waiting, no attitudes, no missed tables/clients, etc
United States of America
United States of America
Owner
Medium Hotel
10
Wonderful service
VP of operations from 200 to 499 room Branded Hotel in Newton (United States of America)
Verified
3 years ago
Our service from the Bbot team has been outstanding. When we have issues or would
Like to discuss different features we need they are always quick to respond.
United States of America
United States of America
VP of operations
X-Large Hotel
10
BBot as an Innovative Solution Partner
Co-founder and President US from 200 to 499 room Bed & Breakfast & Inn in Singapore (Singapore)
Verified
3 years ago
Working with Bbot has been great both as a solution provider and an innovation parter. Throughout the organization, the team works to stay customer focused and adaptable - helping us meet and exceed our customer’s expectations. And, in a highly competitive space, they helped us integrate a differentiated solution through a partnership min...
Singapore
Singapore
Co-founder and President US
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Helps restaurants quickly launch digital ordering that serves their in-venue and off-premise diners. Restaurants can create a customized ordering site, support order + pay, and execute complex workflows that helps that serve guests more easily and drastically improve operations.
Showing all answers to: "What does this product or service do well?"
Helps restaurants quickly launch digital ordering that serves their in-venue and off-premise diners. Restaurants can create a customized ordering site, support order + pay, and execute complex workflows that helps that serve guests more easily and drastically improve operations.
Question:
What differentiates this product or service from the competition?
Answer:
They provide a suite of hardware that complements an easy to use backend software, which when combined really help restaurants attain peak efficiency in their operations. Furthermore, Bbot supports more complex deployments that support multi-vendors in a single venue -- all on a single platform that makes it easier for diners to discover and transact.
Showing all answers to: "What differentiates this product or service from the competition?"
They provide a suite of hardware that complements an easy to use backend software, which when combined really help restaurants attain peak efficiency in their operations. Furthermore, Bbot supports more complex deployments that support multi-vendors in a single venue -- all on a single platform that makes it easier for diners to discover and transact.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Identify what are the key pain-points that you have today when it comes to understanding and fulfilling guests' dining requests. With OT and Bbot digital ordering, there is deep 360 degree intelligence that can be captured and made immediately actionable in your staff's standard operating processes. Consider what digital-first gains there are for you - such as boosting your staff's hospitality reach without adding more headcount or evangelizing your guest base into fervent loyalists by providing them convenience and quality that is unbeatable.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Identify what are the key pain-points that you have today when it comes to understanding and fulfilling guests' dining requests.
With OT and Bbot digital ordering, there is deep 360 degree intelligence that can be captured and made immediately actionable in your staff's standard operating processes. Consider what digital-first gains there are for you - such as boosting your staff's hospitality reach without adding more headcount or evangelizing your guest base into fervent loyalists by providing them convenience and quality that is unbeatable.
Are you a consultant or vendor that recommends Bbot?
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Bbot Integrations
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Support
Unverified
Bbot has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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