Bbot Smart Ordering

4.8 (66 REVIEWS)

HTR Score icon
HT Score  
48 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bbot Smart Ordering

4.8 (66 REVIEWS)

Ranked 6 (out of 44) in Mobile Ordering & Room Service

Powerful order and pay dining experiences; guests come first

More than 50% of Bbot’s reviews come from United States of America.

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Bbot Smart Ordering is the #11 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #572 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Bbot’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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48 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Bbot Smart Ordering
Founded in 2017 | Headquarters in New York (United States) | 38 employees
Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in the hotel lobby or near the pool, or a table at the roof top bar and restaurant, guests can order and pay without swiping a card, signing a receipt, or spending a moment waiting in line. There is no signup required or app to download, and operators can still capture guest data. Bbot helps operators increase margins on in-venue, catering, curbside pickup, take out, and delivery orders with our highly configurable, branded digital menus by reducing all friction between your guests' desires and your food + drinks; and let them spend their time living in the moment.

Capabilities

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Bbot doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Pricing Available By Request

Bbot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

18 | X-Small (1-9 room)

2 | Small (10-24 room)

5 | Medium (25-74 room)

8 | Large (75-199 room)

15 | X-Large (200+ room)

Country

64 | United States of America

1 | Italy

1 | Singapore

Type

14 | Branded Hotels

13 | Boutiques

10 | Luxury Hotels

5 | City Center Hotels

2 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

2 | Motels

2 | Resorts

1 | Bed & Breakfast & Inns

Region

64 | North America

1 | Europe

1 | Asia Pacific

Category

66 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
60
Very Good
5
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (18)
  • Small (2)
  • Medium (5)
  • Large (8)
  • X-Large (15)

Country

  • United States of America
    United States of America
    (64)
  • Italy
    Italy
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (64)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
10

Easy to work with and the tech support is quick in response time.

General Manager from 100 to 199 room Branded Hotel in New York (United States of America)

Verified
2 years ago
I like that I have good control of my products. Seamless flow from customer to kitchen/bar. Gives customers that are nervous of dining in a way to have the least amount of interaction with staff but still get to enjoy a meal/drink.
Country United States of America
General Manager
Large Hotel
10

Great team support and very responsive.

City Executive from 1 to 4 room in McLean (United States of America)

Verified
2 years ago
Their team was extremely helpful and supportive during the whole onboarding and remains so. We have a complex business model that required some customization and BBOT was very clear with setting our expectations for what could and could not be done, and then keeping us informed about timelines. They were super responsive when we had questio...
Country United States of America
City Executive
X-Small Hotel
9

Bbot works, that's why I use it!

COO from 1 to 4 room in McLean (United States of America)

Verified
2 years ago
Their honest time lines for development make it easy for my team to plan. Their tech support is honest and responsive. They don't talk to you like you should already know the answer.
Country United States of America
COO
X-Small Hotel
10

Bbot review

Principal from in New York (United States of America)

Verified
2 years ago
Customer service is great. The onboarding process was quick and easy. The website is easy to navigate. They link with pos seamlessly.
Country United States of America
Principal
10

fast and easy online and in premise ordering

IT Director from 75-99 room Boutique in Miami Beach (United States of America)

Verified
2 years ago
The setup was quick, and for the first time doing an implementation, Bbot staff was ahead of me in getting everything setup.
Country United States of America
IT Director
Large Hotel
9

Multi Vendor Ordering

VP of operations from 1 to 4 room in McLean (United States of America)

Verified
2 years ago
• BBOT has created a multi vendor solution for Urbanspace which runs 4 food halls • They helped us to implement a corporate dining solution for employees returning to the office
Country United States of America
VP of operations
X-Small Hotel
10

Amazing experience great support

Director of hospitality from 200 to 499 room in Miami Lakes (United States of America)

Verified
2 years ago
Some of the best support in the industry Lee and Brian went above and beyond not to mention the owner of the company and extremely helpful.
Country United States of America
Director of hospitality
X-Large Hotel
10

Always on! The developers are super quick to meet market demand.

Owner from 25-49 room in (United States of America)

Verified
2 years ago
Ordering platform at will. No waiting for the waiter/waitress. Simple, easy to use. Eliminates poor representation of brand ambassadors. No waiting, no attitudes, no missed tables/clients, etc
Country United States of America
Owner
Medium Hotel
10

Wonderful service

VP of operations from 1 to 4 room in Newton (United States of America)

Verified
2 years ago
Our service from the Bbot team has been outstanding. When we have issues or would Like to discuss different features we need they are always quick to respond.
Country United States of America
VP of operations
X-Small Hotel
10

BBot as an Innovative Solution Partner

Co-founder and President US from 200 to 499 room City Center Hotel in Singapore (Singapore)

Verified
2 years ago
Working with Bbot has been great both as a solution provider and an innovation parter. Throughout the organization, the team works to stay customer focused and adaptable - helping us meet and exceed our customer’s expectations. And, in a highly competitive space, they helped us integrate a differentiated solution through a partnership min...
Country Singapore
Co-founder and President US
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Helps restaurants quickly launch digital ordering that serves their in-venue and off-premise diners. Restaurants can create a customized ordering site, support order + pay, and execute complex workflows that helps that serve guests more easily and drastically improve operations.

Question:

What differentiates this product or service from the competition?

Answer:

They provide a suite of hardware that complements an easy to use backend software, which when combined really help restaurants attain peak efficiency in their operations. Furthermore, Bbot supports more complex deployments that support multi-vendors in a single venue -- all on a single platform that makes it easier for diners to discover and transact.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Identify what are the key pain-points that you have today when it comes to understanding and fulfilling guests' dining requests. With OT and Bbot digital ordering, there is deep 360 degree intelligence that can be captured and made immediately actionable in your staff's standard operating processes. Consider what digital-first gains there are for you - such as boosting your staff's hospitality reach without adding more headcount or evangelizing your guest base into fervent loyalists by providing them convenience and quality that is unbeatable.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Allen Ding Product Marketer @ OpenTable
RecommendationAvatar
Allen Ding Product Marketer @ OpenTable
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Support

Unverified

Bbot has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

96%

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