Bbot Smart Ordering

Ranked 1 (out of 28) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Contactless order and pay dining experiences, reimagined.

Ratings Snapshot

Certificate of Excellence
Read 42 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 28 in Mobile Ordering & Room Service

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

Bbot’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 10 verified reviews
    98%
  • Branded 3 verified reviews
    100%
  • City Center 3 verified reviews
    97%
  • Resort 2 verified reviews
    100%
  • Budget 1 verified reviews
    100%
  • Bed & Breakfast 1 verified reviews
    100%

Bbot Smart Ordering Overview

Bbot Smart Ordering Overview

Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in the hotel lobby or near the pool, or a table at the roof top bar and restaurant, guests can order and pay without swiping a card, signing a receipt, or spending a moment waiting in line. There is no signup required or ap...

About Bbot View website

Founded in 2017 | Headquarters in New York United States | 38 employees

The maker of smart ordering technology, Bbot simplifies operations for the hospitality industry by allowing guests to order food and beverages from their phone....

Integrates with

  • Guest Messaging Software
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (6 verified)

What customers love about Bbot Smart Ordering

Like 96% recommend

F&B Director from Budget

BBOT has allowed us to add service to Rooms and Outside areas without adding additional staff, which is a huge asset. The system is very user friendly for the guest, and allows them to place their order and pay for it al...

Director of Business Development from Boutique

This has been an absolute home run for us. BBOT hades solved so many issues for us regarding saving payroll, Providing a better customer experience and has increased revenue for us. It’s a must use

VP of Food + Drink Innovation from Other

The team at BBOT is friendly and helpful. They make the interface for the guest easy to set up and easy for the guest to order. The updates to the system are pretty seamless for the property operations team. The QR code ...

Owner from Other

Best Touchless / smart ordering product I worked with (Great during COVID) Back-end programing is simple to use Very reliable

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Expert Q&A and Partner Recommendations

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Features

  • Web Based (Appless)
  • POS Integration
  • PMS Integration
  • Off-Property Vendor Management
  • QR Codes
  • Near Field Contact (NFC)
  • Apple Pay
  • Digital Menu
  • In-Venue Ordering
  • Credit Card Payments
  • Multi-Menu Ordering
  • Guest Re-Ordering
  • Cross Venue Payment Splitting
  • Contactless Ordering
  • Loyalty Program Integrations
  • White-label App
  • Payments Integrations
  • Google Pay

Want to go behind the scenes and see how Bbot Smart Ordering works?

Clients & references

References & testimonials

Testimonial avatar
Bbot offers the ideal ordering experience for our guests, supporting the middleman and sending orders quickly into production.
Paul Kelsey Director of Food and Beverage at the Hilton Baltimore BWI Airport
Testimonial avatar
Bbot’s team helped us figure out the best way to streamline our food and beverage operations by providing a seamless ordering solution to broaden our customer base and drive revenue.
Katherine Kies Vice President of Food + Drink Innovation at the PM Hotel Group

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Middle East
  • Africa
  • North America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States
  • Italy

42 Verified Bbot Reviews

Likelihood to Recommend
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December 21, 2020

Bbot Smart Ordering Review: Best mobile ordering experience and service support

Area Director of F&B from Resort in Porto Cervo (Italy)

Recommend 10/10
Full blue star
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What do you like most?

Easy and user friendly way to ordre F&B from restaurants Great back end Smooth payment process Handcraft home page its a webside not an app No registration needed

What do you dislike or think could be improved?

It can be improved: Rebates Frauds Dispute charges A part of those Bbot its perfect for Hotels & Restaurants and their team its just amzing as the platform.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2020

Bbot Smart Ordering Review: Multi Unit Use

Corp Director from Other in Chevy Chase (United States)

Recommend 9/10
Full blue star
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What do you like most?

Love the ease of use for not only the Guests but the Back End. Through the installation of multiple properties it shows that the BBOT Team is knowledgeable and helpful in many aspects. We have BBOT in mu...

What do you dislike or think could be improved?

Other functions that include a streamlined catering platform would be helpful. An enterprise management site that would have multiple sites on one dashboard.

Customer Support
4.5
Ease of Use
3.5
Value for money
3.5
Implementation
3.5

December 15, 2020

Bbot Smart Ordering Review: Great service amd customer support

General Manager from Other in New York (United States)

Recommend 8/10
Full blue star
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What do you like most?

Our BBOT implementation was seamless. Tiana,Morgan and the support team have been super helpful during our opening and continue to be a support in making adjustments to our systems.

What do you dislike or think could be improved?

Guest should be able to check out for a delivery order that in duke multiple vendors one receipt. It seems that multiple drivers are called in to deliver an order that is meant for one guest

Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
5

December 13, 2020

Bbot Smart Ordering Review: great order system

Operations Manager from Other in Linthicum Heights (United States)

Recommend 9/10
Full blue star
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What do you like most?

I like the amount of content you can have in the system, which divides into both food and alcohol. I also like the editing system as well.

What do you dislike or think could be improved?

unknown at this time, our system works pretty well. I am able to do many things to help our guest with this system.

Customer Support
3.5
Ease of Use
5
Value for money
5
Implementation
5

December 11, 2020

Bbot Smart Ordering Review: Ordering Service that hits all the right marks!

Operations Manager from Boutique in Long Branch (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Adaptable enough for our multi-revenue center Hotel, yet simple enough for guests and staff to use. - Allows us to edit items/menus without reprinting or disturbing guest rooms/pool cabanas/etc. - Mi...

What do you dislike or think could be improved?

- Better integration to Hotel POS/PMS services (namely room charges) - Nothing else, but its making me write at least 20 words :-)

Customer Support
5
Ease of Use
4
Value for money
4.5
Implementation
5

December 10, 2020

Bbot Smart Ordering Review: A Game Changer for Our Hotel

General Manager from Boutique in New York (United States)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

BBot solved many pain points and created a revenue stream for our hotel. We were able to promote our in-room and cafe dining, eliminate slow service, save money on reprinting menus, and offer guests more...

What do you dislike or think could be improved?

We started with Bbot during their infancy, and found their team to be inexhaustibly curious and attentive. Most of the initial bumps and bruises were smoothed out quickly, and if a ticket was going to b...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

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Recent News & Content

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Popular Bbot Smart Ordering Integrations

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