Ranked 2 (out of 43) in Mobile Ordering & Room Service
Mobile Ordering & Room Service
Powerful order and pay dining experiences; guests come first
Ranked #2 out of 43 in Mobile Ordering & Room Service
Bbot’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreBbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in the hotel lobby or near the pool, or a table at the roof top bar and restaurant, guests can order and pay without swiping a card, signing a receipt, or spending a moment waiting in line. There is no signup required or ap...
The maker of smart ordering technology, Bbot simplifies operations for the hospitality industry by allowing guests to order food and beverages from their phone....
96% recommend
F&B Director
We have a unique ordering system that allows our customers access and supports our team in achieving our goals. BBot mobile ordering supports our operation especially with challenges in staffing room service.
Area Director of F&B
Easy and user friendly way to ordre F&B from restaurants Great back end Smooth payment process Handcraft home page its a webside not an app No registration needed
Director of F&B
- The ability to start a tab instead of pay as you go - Better interface with Micros would be nice
F&B Director
BBot team is very responsive to any requests, changes or problems. The BBot portal allows making any changes or adjustments at any time.
General Manager
Using gift cards as payment does not exist. This stalls ordering and starts to agitate guests. It would be beneficial to have this feature programmed.
What does this product or service do well?
Helps restaurants quickly launch digital ordering that serves their in-venue and off-premise diners. Restaurants can create a customized ordering site, support order + pay, and execute complex workflows that helps that serve guests more easily and drastically improve operations.
by Allen Ding (OpenTable) on December 06, 2021
What differentiates this product or service from the competition?
They provide a suite of hardware that complements an easy to use backend software, which when combined really help restaurants attain peak efficiency in their operations. Furthermore, Bbot supports more complex deployments that support multi-vendors in a single venue -- all on a single platform tha...
by Allen Ding (OpenTable) on December 06, 2021
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Identify what are the key pain-points that you have today when it comes to understanding and fulfilling guests' dining requests. With OT and Bbot digital ordering, there is deep 360 degree intelligence that can be captured and made immediately actionable in your staff's standard operating processe...
by Allen Ding (OpenTable) on December 06, 2021
Offer personalized dining experiences to guests and take orders through Easyway to drive ancillary revenue.
Serve guests in the safest and fastest way possible: Digitally!
This vendor is 22% below the category average..
This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.
December 19, 2021
General Manager from Branded Hotels in New York (United States of America)
I like that I have good control of my products. Seamless flow from customer to kitchen/bar. Gives customers that are nervous of dining in a way to have the least amount of interaction with staff but still...
I would love a copy function of the products and also an easier to view daily and monthly snapshot of the revenue.
December 16, 2021
COO from Other in McLean (United States of America)
Their honest time lines for development make it easy for my team to plan. Their tech support is honest and responsive. They don't talk to you like you should already know the answer.
It would be great to have more on the ground support at launch. I expect that will improve as they grow.
December 16, 2021
City Executive from Other in McLean (United States of America)
Their team was extremely helpful and supportive during the whole onboarding and remains so. We have a complex business model that required some customization and BBOT was very clear with setting our expec...
For some companies, like ours, who are just adapting to new technologies, it would be helpful to explain what kind of "point person" we need to have and what the expectations are for the client's ability,...
December 14, 2021
Owner’s Rep from Other in New York (United States of America)
It’s intuitive, easy for the customer, and 100% customizable to suit the needs of the business. They also give a lot of support
Only thing that I can think of that could be improved is the aesthetics of the backend. It’s totally functional and intuitive, but could be more tech driven in terms of fonts, colors, layouts.
December 14, 2021
General Manager from Branded Hotels in Breckenridge (United States of America)
Great functionality and customization options! Build it to suit your operation no matter your service levels this can hugely help your company!
Not very much, this is one of the better products I’ve had the opportunity to work with. If anything I’d recommend looking at interface options.
December 14, 2021
Manager in New York (United States of America)
We have a large space and not a lot of staff, bbot has helped us to serve guests that we otherwise couldn’t.
It would be helpful to have quicker tech support if we run into issues. We love a quick and seamless fix.
Bbot hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Expand Hotel Food and Beverage Revenue with Flexible, Easy-to-Use Technology
Operations Manager
Sigle basket ordering from multiple food vendors in the market that I manage. We do not use the table delivery option, so customers get a text when their order is ready to be picked up from the vendor. works like a charm...