Mobile Ordering & Room Service
Published by Bbot
The Complete Guide to Contactless Ordering
Ratings Snapshot
96%
Recommend
#1
Popularity index
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #1 out of 41 in Mobile Ordering & Room Service
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support
Bbot’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Bbot Smart Ordering Overview
Bbot Smart Ordering Overview
Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in the hotel lobby or near the pool, or a table at the roof top bar and restaurant, guests can order and pay without swiping a card, signing a receipt, or spending a moment waiting in line. There is no signup required or ap...
About Bbot View website
Founded in 2017 | Headquarters in New York United States | 38 employeesThe maker of smart ordering technology, Bbot simplifies operations for the hospitality industry by allowing guests to order food and beverages from their phone....
1/5
Integrates with
- Marketplaces & Integrators
- Restaurant Management Software
- Property Management Systems
Need a custom integration?
What customers love about Bbot Smart Ordering
96% recommend
VP of Food + Drink Innovation
The team at BBOT is friendly and helpful. They make the interface for the guest easy to set up and easy for the guest to order. The updates to the system are pretty seamless for the property operations team. The QR code ...
Owner
Best Touchless / smart ordering product I worked with (Great during COVID) Back-end programing is simple to use Very reliable
F&B Director
We have a unique ordering system that allows our customers access and supports our team in achieving our goals. BBot mobile ordering supports our operation especially with challenges in staffing room service.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Helps restaurants quickly launch digital ordering that serves their in-venue and off-premise diners. Restaurants can create a customized ordering site, support order + pay, and execute complex workflows that helps that serve guests more easily and drastically improve operations.
by Allen Ding (OpenTable) on December 06, 2021
Question:
What differentiates this product or service from the competition?
Answer:
They provide a suite of hardware that complements an easy to use backend software, which when combined really help restaurants attain peak efficiency in their operations. Furthermore, Bbot supports more complex deployments that support multi-vendors in a single venue -- all on a single platform tha...
by Allen Ding (OpenTable) on December 06, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Identify what are the key pain-points that you have today when it comes to understanding and fulfilling guests' dining requests. With OT and Bbot digital ordering, there is deep 360 degree intelligence that can be captured and made immediately actionable in your staff's standard operating processe...
by Allen Ding (OpenTable) on December 06, 2021
Recommended by
Allen Ding
Product Marketer @ OpenTable
Features
Want to go behind the scenes and see how Bbot Smart Ordering works?
Clients & references
References & testimonials
Bbot offers the ideal ordering experience for our guests, supporting the middleman and sending orders quickly into production.
Bbot’s team helped us figure out the best way to streamline our food and beverage operations by providing a seamless ordering solution to broaden our customer base and drive revenue.
Case studies
- Related Redefines the Guest Experience at Hudson Yards
- Hudson Yards
- Other in New York
- Customer Success Story: PM Hotel Group
- PM Hotel Group
- Branded Hotels in Chevy Chase
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Central America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- Asia Pacific
- United States of America
- Italy
- Singapore
December 19, 2021
Bbot Smart Ordering Review: Easy to work with and the tech support is quick in response time.
General Manager from Branded Hotels in New York (United States of America)
Recommend
10/10
What do you like most?
I like that I have good control of my products. Seamless flow from customer to kitchen/bar. Gives customers that are nervous of dining in a way to have the least amount of interaction with staff but still...
What do you dislike or think could be improved?
I would love a copy function of the products and also an easier to view daily and monthly snapshot of the revenue.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
December 16, 2021
Bbot Smart Ordering Review: Bbot works, that's why I use it!
COO from Other in McLean (United States of America)
Recommend
9/10
What do you like most?
Their honest time lines for development make it easy for my team to plan. Their tech support is honest and responsive. They don't talk to you like you should already know the answer.
What do you dislike or think could be improved?
It would be great to have more on the ground support at launch. I expect that will improve as they grow.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
December 16, 2021
Bbot Smart Ordering Review: Great team support and very responsive.
City Executive from Other in McLean (United States of America)
Recommend
10/10
What do you like most?
Their team was extremely helpful and supportive during the whole onboarding and remains so. We have a complex business model that required some customization and BBOT was very clear with setting our expec...
What do you dislike or think could be improved?
For some companies, like ours, who are just adapting to new technologies, it would be helpful to explain what kind of "point person" we need to have and what the expectations are for the client's ability,...
Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
5
December 14, 2021
Bbot Smart Ordering Review: Great full-service option for ALL ordering and order management
Owner’s Rep from Other in New York (United States of America)
Recommend
10/10
What do you like most?
It’s intuitive, easy for the customer, and 100% customizable to suit the needs of the business. They also give a lot of support
What do you dislike or think could be improved?
Only thing that I can think of that could be improved is the aesthetics of the backend. It’s totally functional and intuitive, but could be more tech driven in terms of fonts, colors, layouts.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 14, 2021
Bbot Smart Ordering Review: Great product and service
General Manager from Branded Hotels in Breckenridge (United States of America)
Recommend
10/10
What do you like most?
Great functionality and customization options! Build it to suit your operation no matter your service levels this can hugely help your company!
What do you dislike or think could be improved?
Not very much, this is one of the better products I’ve had the opportunity to work with. If anything I’d recommend looking at interface options.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 14, 2021
Bbot Smart Ordering Review: It was great to be able to utilize bbot and make our new venue modernized.
Manager in New York (United States of America)
Recommend
10/10
What do you like most?
We have a large space and not a lot of staff, bbot has helped us to serve guests that we otherwise couldn’t.
What do you dislike or think could be improved?
It would be helpful to have quicker tech support if we run into issues. We love a quick and seamless fix.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
Bbot hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
DoorDash Enters Definitive Agreement to Acquire Bbot
5 months ago
Resources & reports
In-Room Hotel Tablets
Published by Bbot
How to Turn Guests into Lifelong Patrons
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F&B Director
BBOT has allowed us to add service to Rooms and Outside areas without adding additional staff, which is a huge asset. The system is very user friendly for the guest, and allows them to place their order and pay for it al...