Screen Pilot
Mobile Ordering & Room Service
Published by Bbot
The Complete Guide to Contactless Ordering
Ratings Snapshot
96%
Recommend
#1
Popularity index
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #1 out of 28 in Mobile Ordering & Room Service
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support
Bbot’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Bbot Smart Ordering Overview
Bbot Smart Ordering Overview
Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in the hotel lobby or near the pool, or a table at the roof top bar and restaurant, guests can order and pay without swiping a card, signing a receipt, or spending a moment waiting in line. There is no signup required or ap...
About Bbot View website
Founded in 2017 | Headquarters in New York United States | 38 employeesThe maker of smart ordering technology, Bbot simplifies operations for the hospitality industry by allowing guests to order food and beverages from their phone....
1/5
Integrates with
- Guest Messaging Software
- Property Management Systems
- Marketplaces & Integrators
Need a custom integration?
What customers love about Bbot Smart Ordering
96% recommend
Director of Business Development from Boutique
This has been an absolute home run for us. BBOT hades solved so many issues for us regarding saving payroll, Providing a better customer experience and has increased revenue for us. It’s a must use
VP of Food + Drink Innovation from Other
The team at BBOT is friendly and helpful. They make the interface for the guest easy to set up and easy for the guest to order. The updates to the system are pretty seamless for the property operations team. The QR code ...
Owner from Other
Best Touchless / smart ordering product I worked with (Great during COVID) Back-end programing is simple to use Very reliable
Expert Q&A and Partner Recommendations
Bbot hasn’t been recommended by any experts or partners yet
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Recommended by
Features
- Web Based (Appless)
- POS Integration
- PMS Integration
- Off-Property Vendor Management
- QR Codes
- Near Field Contact (NFC)
- Apple Pay
- Digital Menu
- In-Venue Ordering
- Credit Card Payments
- Multi-Menu Ordering
- Guest Re-Ordering
- Cross Venue Payment Splitting
- Contactless Ordering
- Loyalty Program Integrations
- White-label App
- Payments Integrations
- Google Pay
Want to go behind the scenes and see how Bbot Smart Ordering works?
Clients & references
References & testimonials
Bbot offers the ideal ordering experience for our guests, supporting the middleman and sending orders quickly into production.
Bbot’s team helped us figure out the best way to streamline our food and beverage operations by providing a seamless ordering solution to broaden our customer base and drive revenue.
Case studies
- Related Redefines the Guest Experience at Hudson Yards
- Hudson Yards
- Other in New York
- Customer Success Story: PM Hotel Group
- PM Hotel Group
- Branded in Chevy Chase
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Middle East
- Africa
- North America
- Europe
- Asia Pacific
- United States
- Italy
December 21, 2020
Bbot Smart Ordering Review: Best mobile ordering experience and service support
Area Director of F&B from Resort in Porto Cervo (Italy)
Recommend
10/10
What do you like most?
Easy and user friendly way to ordre F&B from restaurants Great back end Smooth payment process Handcraft home page its a webside not an app No registration needed
What do you dislike or think could be improved?
It can be improved: Rebates Frauds Dispute charges A part of those Bbot its perfect for Hotels & Restaurants and their team its just amzing as the platform.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2020
Bbot Smart Ordering Review: Multi Unit Use
Corp Director from Other in Chevy Chase (United States)
Recommend
9/10
What do you like most?
Love the ease of use for not only the Guests but the Back End. Through the installation of multiple properties it shows that the BBOT Team is knowledgeable and helpful in many aspects. We have BBOT in mu...
What do you dislike or think could be improved?
Other functions that include a streamlined catering platform would be helpful. An enterprise management site that would have multiple sites on one dashboard.
Customer Support
4.5
Ease of Use
3.5
Value for money
3.5
Implementation
3.5
December 15, 2020
Bbot Smart Ordering Review: Great service amd customer support
General Manager from Other in New York (United States)
Recommend
8/10
What do you like most?
Our BBOT implementation was seamless. Tiana,Morgan and the support team have been super helpful during our opening and continue to be a support in making adjustments to our systems.
What do you dislike or think could be improved?
Guest should be able to check out for a delivery order that in duke multiple vendors one receipt. It seems that multiple drivers are called in to deliver an order that is meant for one guest
Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
5
December 13, 2020
Bbot Smart Ordering Review: great order system
Operations Manager from Other in Linthicum Heights (United States)
Recommend
9/10
What do you like most?
I like the amount of content you can have in the system, which divides into both food and alcohol. I also like the editing system as well.
What do you dislike or think could be improved?
unknown at this time, our system works pretty well. I am able to do many things to help our guest with this system.
Customer Support
3.5
Ease of Use
5
Value for money
5
Implementation
5
December 11, 2020
Bbot Smart Ordering Review: Ordering Service that hits all the right marks!
Operations Manager from Boutique in Long Branch (United States)
Recommend
9/10
What do you like most?
- Adaptable enough for our multi-revenue center Hotel, yet simple enough for guests and staff to use. - Allows us to edit items/menus without reprinting or disturbing guest rooms/pool cabanas/etc. - Mi...
What do you dislike or think could be improved?
- Better integration to Hotel POS/PMS services (namely room charges) - Nothing else, but its making me write at least 20 words :-)
Customer Support
5
Ease of Use
4
Value for money
4.5
Implementation
5
December 10, 2020
Bbot Smart Ordering Review: A Game Changer for Our Hotel
General Manager from Boutique in New York (United States)
Recommend
10/10
What do you like most?
BBot solved many pain points and created a revenue stream for our hotel. We were able to promote our in-room and cafe dining, eliminate slow service, save money on reprinting menus, and offer guests more...
What do you dislike or think could be improved?
We started with Bbot during their infancy, and found their team to be inexhaustibly curious and attentive. Most of the initial bumps and bruises were smoothed out quickly, and if a ticket was going to b...
Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5
Pricing
Bbot hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
Bbot doesn’t have any recent company updates, news or announcements
Resources & reports
In-Room Hotel Tablets
Published by Bbot
How to Turn Guests into Lifelong Patrons
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F&B Director from Budget
BBOT has allowed us to add service to Rooms and Outside areas without adding additional staff, which is a huge asset. The system is very user friendly for the guest, and allows them to place their order and pay for it al...