Each year along with individual awards for the top rated product in each category, Hotel Tech Report recognizes the top 10 most customer centric global companies in the annual People's Choice Awards. The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer centricity. For the second consecutive year IDeaS has earned the top spot in the overall 2020 People’s Choice Award based on data from thousands of hoteliers across more than 120 countries across the globe. Each year, more than 100 of the world’s most elite hotel technology companies compete for a chance to win this prestigious title.

Other finalists include: hotelkit (2nd place), SiteMinder (3rd place), Clock Software (4th place), TrustYou (5th place), Cloudbeds (6th place), Bookassist (7th place), Mews Systems (8th place) Net Affinity (9th place) and Atomize (10th place)

The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data to determine best of breed products and companies that help hoteliers grow their bottom lines.

“The People’s Choice Award goes to the single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards.  Clients came out to support IDeaS in droves for the second year in a row and they are the first company ever to win the title back-to-back,” says Hotel Tech Report’s Jordan Hollander.

The key factors used to determine the annual People’s Choice award include total verified customer reviews, geographic reach of reviews and overall review sentiment and ratings.

The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their happy customers.  This Award recognizes companies whose customers really value the relationship and partnership.

“Happy customers from over 44 countries vouched for IDeaS from cities all around the world. This is the one of the most impressive organizations we’ve seen in hotel tech history.  This announcement follows IDeaS’ recent achievement of the coveted Level III Global Support Certification. This week IDeaS was also named 2020’s Top Rated Revenue Management System in the HotelTechAwards.  The IDeaS organization is operating on all cylinders.” says Hollander.

About the People's Choice Award

The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer centricity.  Early on as a startup it’s easier for companies to maintain strong customer relationships with a limited customer base. But as a company grows its install base and scales globally, maintaining high customer satisfaction becomes increasingly more challenging.  Each year along with individual awards for the top rated product in each category, Hotel Tech Report recognizes the top 10 most customer centric global companies in the annual People's Choice Awards acknowledging the achievements of top innovators across all categories who embody the values, transparency and customer centricity that lie at the core of truly great companies.

More info on the People's Choice Awards and scoring methodology