Net Affinity (Booking Engine)

4.7 (304 REVIEWS)

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HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Julianna, Ciara, Fiona + 34 more experts recommend Net Affinity

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Net Affinity (Booking Engine)

4.7 (304 REVIEWS)

Ranked 4 (out of 127) in Booking Engine

Say hello to the future of hotel booking technology. Personalised, powerful, precise

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More than 50% of Net Affinity’s reviews come from Ireland.

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Net Affinity (Booking Engine) is the #5 most trending product in the Booking Engine category (out of 127) and the #213 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Net Affinity has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Net Affinity (Booking Engine)
Founded in 2000 | Headquarters in Dublin | 52 employees
Net Affinity’s booking engine is the newest technology on the market. Feature-rich, lightning fast and made for mobile, it’s everything your guest needs from their booking experience. This new piece of technology has been built from the ground up, with years’ worth of our knowledge and learnings applied. Hosted using the most modern cloud infrastructure and built around APIs, it enables us to artfully link all your tech together, propelling your systems toward extraordinary heights. Our team are some of the brightest and most innovative in the business. Their knowledge and commitment to always providing the best service possible has led us to where we are now – the future of booking direct.

Capabilities

profile-empty-state.svg

Net Affinity doesn’t have any benefits or use cases available

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Pricing

Pricing Available By Request

Net Affinity has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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No matching results

3

Success Stories

16

References

21

Featured Customers

Popularity by Segment

Size

4 | X-Small (1-9 room)

21 | Small (10-24 room)

97 | Medium (25-74 room)

121 | Large (75-199 room)

21 | X-Large (200+ room)

Country

264 | Ireland

34 | United Kingdom

7 | United States of America

3 | Slovenia

3 | Philippines

3 | United Arab Emirates

2 | Germany

2 | Indonesia

2 | Portugal

1 | Singapore

1 | Oman

1 | Spain

1 | Switzerland

1 | Estonia

1 | Netherlands

Type

113 | Luxury Hotels

78 | Boutiques

61 | Resorts

43 | City Center Hotels

30 | Branded Hotels

19 | Bed & Breakfast & Inns

19 | RV Parks & Campgrounds

10 | Extended Stay & Serviced Apartments

10 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

4 | Vacation Rentals & Villas

2 | Hostels

1 | Motels

Region

309 | Europe

7 | North America

6 | Asia Pacific

4 | Middle East

Category

304 | Booking Engine

163 | Digital Marketing Agencies

149 | Website Design

More Products by Net Affinity

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Hotelier Rating

Excellent
273
Very Good
37
Average
15
Poor
4
Terrible
1

Property Size

  • X-Small (4)
  • Small (21)
  • Medium (97)
  • Large (121)
  • X-Large (21)

Country

  • Ireland
    Ireland
    (264)
  • United Kingdom
    United Kingdom
    (34)
  • United States of America
    United States of America
    (7)
  • Slovenia
    Slovenia
    (3)
  • Philippines
    Philippines
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Germany
    Germany
    (2)
  • Indonesia
    Indonesia
    (2)
  • Portugal
    Portugal
    (2)
  • Singapore
    Singapore
    (1)
  • Oman
    Oman
    (1)
  • Spain
    Spain
    (1)
  • Switzerland
    Switzerland
    (1)
  • Estonia
    Estonia
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • North America
    North America
    (7)
  • Europe
    Europe
    (309)
  • Asia Pacific
    Asia Pacific
    (6)
  • Middle East
    Middle East
    (4)
10

Exceptional full service digital marketing for hotels

Managing Director from 100 to 199 room Luxury Hotel in Killiney (Ireland)

Verified
2 days ago
Reasonable commission for great and ever improving e commerce platform. Brilliant marketing management for multiple campaigns with great cpa. High level customer service.
Country Ireland
Managing Director
Large Hotel
10

Overall very happy!

Sales & Marketing Manager from 50-74 room Boutique in Monaghan (Ireland)

Verified
4 days ago
That frequent virtual meetings are had with our rep. She offers valuable advise and guidance. The ease of use of both the booking engine and web designer.
Country Ireland
Sales & Marketing Manager
Medium Hotel
10

Great Partners

Revenue Director from 500+ room Branded Hotel in Killarney (Ireland)

Verified
5 days ago
The team at Net Affinity are always available to assist with any requests we have. The new booking engine they have launched is a good product.
Country Ireland
Revenue Director
X-Large Hotel
10

Excellent customer care

Front Office Manager from 25-49 room Boutique in Killarney (Ireland)

Verified
5 days ago
Very Efficient and friendly service especially when we installed the new v2 booking engine. Especially Milena has been an tremendous support with clear concise guidance.
Country Ireland
Front Office Manager
Medium Hotel
10

Beast Customer Service! Fantstick New booking engine

Sales Executive from 25-49 room Boutique in Kells (Ireland)

Verified
5 days ago
My favorite part of working with Netaffinity is their customer service. Always coming back to me with explanations and solutions. Very professional approach and nothing is too much trouble. The new booking engine is amazing, and we are very happy with the change. The migration was easy and stress-free, we were guided every step of the way....
Country Ireland
Sales Executive
Medium Hotel
10

Professional and Relaible

Sales and Marketing Consultant from 100 to 199 room Airport/Conference Hotel in Dublin (Ireland)

Verified
6 days ago
Innovative and up to current trends solutions, good customer service, even when hiccups happen they are resolved swiftly. Good improvement suggestions regarding performance, too.
Country Ireland
Sales and Marketing Consultant
Large Hotel
Gemma from Net Affinity replied
Thank you for your 5 star review. We are delighted to hear your feedback on our innovation and how we propose solutions for our clients. I will pass on your feedback to the relevant teams and we look forward to improving on your recommendations. Kind Regards, Gemma Hynes
10

Great service

Reception from 75-99 room in Nenagh (Ireland)

Verified
6 days ago
Milena from the client success team is very helpful and always happy to assist. Great team and support. Quick service
Country Ireland
Reception
Large Hotel
5

Ease of use

Group Revenue Manager from 10 to 24 room Boutique in Kinsale (Ireland)

Verified
6 days ago
The menu bar, shows where everything is, simple and user friendly. able to nagavitate between different sites when using multi property
Country Ireland
Group Revenue Manager
Small Hotel
Gemma from Net Affinity replied
Thank you for your review and feedback. Our system is built to be as user friendly as possible. I am sorry to hear of your experience and I would be keen to discuss your feedback directly with you to help us improve for the future. I am happy to discuss if you would like to reach out to me. Kind Regards, Gemma Hynes Client Services Director
10

In-depth knowledgable & helpful staff with easy to use products

GM from 50-74 room City Center Hotel in (Ireland)

Verified
6 days ago
From the ease of use administration of the booking engine to the in-depth reports and data analysis provided in an instant the booking engine improvements have been a very welcome addition this year.Any time there is any technical issue it is resolved speedily and thoroughly. Marketing and sales advice always is relevant to this hotel and o...
Country Ireland
GM
Medium Hotel
Gemma from Net Affinity replied
Thank you for your kind and in depth feedback on our products and services. We are delighted to hear of your experience with the new booking engine and we look forward to sharing the many more features we have planned over the coming months. I have passed your feedback onto our teams who will be more than happy to read. We look forward to many more years working together. Kind Regards, Gemma Hynes Client Services Director
9

Longstanding happy Netaffinity customer

Reservations Manager from 75-99 room Boutique in (Ireland)

Verified
6 days ago
We have worked closely with Netaffinity for over 10 years. We have been extremely satisfied with the service they offer and we have seen room sales on our website increase incrementally year on year due to their support and in depth knowledge of the business. They are innovative and proactive and very helpful with any small day to day iss...
Country Ireland
Reservations Manager
Large Hotel
Charlene from Net Affinity replied
Thank you for your wonderful review. It's a pleasure to read such positive comments about our systems & particularly our customer service. We look forward to working with you for many more years to come. Kind regards, Charlene McGovern Client Experience Manager
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I highly recommend Net Affinity's booking engine for properties seeking an intuitive and user-friendly self-serve booking experience to drive direct bookings. By continually investing in improving their technology and specializing in website design, booking engines and digital marketing strategies tailored specifically for hotels, Net Affinity empowers properties to effectively compete with OTAs. With excellent integration capabilities and proven high conversion rates, their booking engine notably converts lookers into bookers. Combined with a passionate and dedicated team of experts, Net Affinity provides an outstanding, customized product offering to enhance a hotel's online presence and booking capabilities.

Question:

What differentiates this product or service from the competition?

Answer:

What truly sets Net Affinity's booking engine and website solutions apart is their mobile-first design philosophy and deep hotel industry expertise that have fueled the development an intuitive, user-friendly booking platform with proven high conversion rates. Their specialization in the hotel sector combined with their skilled, responsive team enables them to provide an unmatched customized digital presence to drive direct bookings. With seamless PMS integrations, a stellar reputation for uptime, and a constant focus on evolving with consumer booking trends, Net Affinity offers hotels a competitive edge in acquiring and retaining guests via optimized online experiences outperforming industry benchmarks.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I advise setting up an introductory consultation so Net Affinity can fully grasp your property's specific needs and challenges in order to tailor the right solution. Their immense hospitality experience enables customizing booking engines and websites to speak to your guests. Daily system utilization builds fluency, so rely on their very responsive support team; they undoubtedly have a fix for any query. Keep your customer top of mind to transform digital touchpoints into an intuitive booking journey that makes going direct completely frictionless for your guests. An optimized booking experience drives the conversions and direct relationships every hotelier seeks.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 34 recommend
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Support

Verified Support

Net Affinity has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

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Response Time

Less than a day

Recommended

94%

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