How to Connect PS4 to Hotel Wifi

By Hotel Tech Report

Last updated January 26, 2022

4 min read


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More and more guests are traveling with their gaming console, and for front desk managers, these consoles can lead to lots of headaches. Getting a PS4, Nintendo Switch, or Xbox set up on a new WiFi network – especially one that’s password-protected –  is never as straightforward as it would seem. But, given the popularity of gaming consoles with Gen Z and Millennial travelers, it’s a process your team will need to master to meet guest expectations.

This guide will cover connecting a PlayStation 4 to hotel WiFi (or, if that fails, an alternative internet connection). PS4 is the most popular gaming console on the market, with over 91 million sold by the end of 2019. We’ll also include some recommendations for games to add to your property’s gaming library for guests to borrow during their stay. For how to set up other consoles, check out our guides to Nintendo Switch and Xbox. 

 

What You Need to Get Started

TechRadar has a good beginner’s guide to getting set up with a PS4. It shows you what’s involved with this console in a short video:

 

 

Make sure your guest has the following things before trying to connect to your hotel WiFi: 

  • HDMI cable

  • Power cable

  • Console

  • Controller

  • WiFi username and password

Most gamers know to travel with this gear, but it’s worthwhile to double-check before you get started. If you don't have any of this you should be able to connect with the front desk via one of these preferred methods at your hotel:

Mobile ordering software

Hotel app

Guest room tablets

Guest messaging software

 

How to Connect PS4 to Hotel Wifi

If you had a contactless check-in process at the hotel you may not have had a chance to ask the front desk about connecting your device to the in-room entertainment system and WiFi.  For visual learners, this video is a great walkthrough of the steps your guest will take to connect their PS4 to the hotel’s WiFi. 

 

 

If you prefer to read through step-by-step instructions, first make sure your property’s WiFi is working and that your guest has their WiFi password handy. Then, walk your guest through these steps

  1. Connect your PS4 to the hotel TV and turn it on. 

  2. Scroll to Settings. Press X to select the Toolbox icon

  3. Next, select Network from the Toolbox options

  4. Select “Set Up Internet Connection”

  5. Choose the option to use WiFi

  6. Choose the Easy set-up option (not the Custom one)

 

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  1. Find the name of your hotel’s WiFi network and choose that option. PS4 will then go through the process of trying to connect and will prompt you for a password. It will show that the internet settings have been saved once you’ve connected. 

  2. Test the connection by selecting the Test Internet Connection button.

  3. If the connection says “failed,” it’s ok – just select the Details option, which will prompt you to add the network login information.  


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  1. Tap the option “Suggested Actions”. If it tells you the security of the page cannot be verified, just say “Yes” and move on to the next page. 

  2. A browser window will appear with the sign-in for your hotel’s WiFi network. Login with the details of your property’s WiFi and press connect.

  3. Once you’re connected, press the back button on your PS4 console to get back to the network screen. Test the internet connection again to see if what you did worked. 

 

Troubleshooting PS4 on WiFi

If your guest is still struggling to connect, there are a few options that people on Reddit have posted as alternative solutions. Try one of these options.

 

Connect PS4 to Hotel WiFi Via Custom Settings

One commenter on Reddit provided a method for connecting using a custom DNS server. Here’s how to do it: 

  1. Follow the steps above to navigate to “Set Up Internet Connection” and choose the option to use WiFi. 

  2. Select “Custom” (instead of “Easy”) 

  3. Select the hotel network 

  4. Enter the WiFi network password (which may be automatically saved if you have previously tried to connect)

  5. IP Address settings: automatic

  6. DCHP Host name: Do Not Use

  7. DNS Settings: Manual 

  8. LAN: Wired

  9. Custom IP Address Settings: Automatic

  10. DHCP Host Name: Do Not Use

  11. DNS Settings: Manual 

  12. Then from there, enter the primary DNS as “8.8.8.8” 

  13. Enter the secondary DNS as “8.8.4.4”

  14. Hit Next

  15. MTU Settings: Automatic

  16. Proxy Server: Do Not Use

  17. Then, test the internet connection to see if these settings worked.

The Redditor notes that if the above DNS servers do not resolve the issue, try using primary DNS: 208.67.222.222 and secondary DNS: 208.67.220.220. 

 

Connect PS4 Via Wired Ethernet

Some hotels use an ethernet connection with each room’s TV. Direct your guest to use find the ethernet cord in the back of the TV and use that to connect their PS4 console. Here’s what an ethernet cord usually looks like: 

 

Connect PS4 to Hotel Wifi Via a Third-Party Hotspot

As a last resort, your guest may be able to connect through a third-party internet hotspot if they are traveling with a smartphone or laptop. This method is slightly more involved, as guests will need to use a service called Connectify – it’s a free, virtual router that lets you share your laptop’s wifi connection with other devices. Check out this video to learn more: 

 

 

Once the guest’s laptop is connected to your property’s internet, have the guest try this method for connecting their PS4: 

  1. Connect the PS4 console to the TV

  2. Switch on the PS4 console

  3. Follow this tutorial on how to set up your PS4 with your Connectify. With this, you will need to have your SSID and password ready.

  4. Share your hotel internet from your computer to your PS4 to connect.

 

Game Recommendations on PS4

Looking to create a library of games at your property? Here are some must-haves that guests will be very excited to play when they come to stay. 

  • For dads: God of War. This game takes players through a story about Norse legends and a father trying to raise a son. Reviewers note that there’s some intense violence, so this game may not be for everyone. But, the action comes with a big amount of heart. 

  • For kids: Ubisoft Rayman Legends. This family-friendly option keeps little ones entertained, but is interesting enough that parents can also get involved. The plot is thin, but the bright colors and vibrant energy make this game stand out. 

  • For serious gamers: Overwatch. This multi-player game is so popular that it even has a professional esports league dedicated to playing it. Addictive, team-based play keeps serious gamers going for hours on end. 

  • For adventure gamers: Shadow of the Colossus. Wired ranked Shadow of the Colossus “one of the best games ever made.” Books have been written about the adventures of this game. 

  • For everyone: Spiderman. Appropriate for teens and fun for everyone, Spiderman is a good go-to bet for your hotel’s game library. “The story follows Peter and Aunt Mae, and the main antagonist Mr. Negative, and you'll swing from mission to mission solving mysteries, stopping crimes, and getting into acrobatic feats of strength and agility. This is a dream come true for comic book fans, and the perfect superhero game to buy for your PS4,” writes one reviewer.

 

Need to connect an Xbox or Nintendo Switch to Hotel WiFi? Check out our other guides.