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CartStack for Hotels
4.8 (21 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
CartStack for Hotels
Unranked in Direct Booking Tools
The Booking Recovery Solution for Hotels & Hospitality
96% recommended by 18 hotels
More than 50% of CartStack’s reviews come from United States.
What is CartStack?
Founded in 2012 | Headquarters in Minneapolis (United States) | 16 employees
RezRecover (by CartStack) is a booking abandonment recovery solution tailored for the hospitality industry. This software integrates seamlessly with your hotel’s website to track visitor behavior and gather essential contact and booking information. When a potential guest leaves without completing a reservation, RezRecover initiates a series of personalized re-engagement efforts through emails, SMS, and web push notifications. These targeted communications are designed to bring visitors back to finalize their bookings, helping hotels recover approximately 15% of otherwise lost reservations, thereby enhancing direct-booking outcomes and optimizing revenue retention.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of CartStack products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
CartStack Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
CartStack Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by CartStack
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
CartStack's Provided Description:
"No more lost bookings! RezRecover takes all of the ways in which you market your hotel website, and amplifies your direct-booking results by helping to re-engage & recover lost visitors! Our booking abandonment recovery solution runs in the background of your site, tracking visitors' journeys and recording pertinent contact & booking data. Then, if a visitor doesn't complete their booking, RezRecover sends them super-personalized emails, SMS and web push notifications to help you recover 15% of lost bookings!"
FAQs
Capabilities
Recover Abandoned Bookings with Personalized Emails
Recover Abandoned Bookings with Personalized Emails
Send perfectly timed, personalized emails directly to visitors who almost completed a booking! Inject room info, dates, prices and more to maximize your personalization and thus, your recovery results.
Re-Engage & Recover Distracted Visitors with Push Notifications
Re-Engage & Recover Distracted Visitors with Push Notifications
Push Notifications are on-screen, clickable reminders that appear away from the overcrowded inbox to ensure your recovery messages reach their destination. Use them to stay top-of-mind with indecisive visitors and drive new bookings
Send SMS Text Message Reminders to High-Intent Shoppers
Send SMS Text Message Reminders to High-Intent Shoppers
Shoppers that make it far enough into your sales funnel to enter a phone number are often your hottest leads. Recovering these customers is often as simple as a quick text message reminder!
Drive Conversions & Opt-Ins with Exit Intent Offers
Drive Conversions & Opt-Ins with Exit Intent Offers
When a visitor attempts to abandon, we’ll quickly display a targeted message to try and get them to stick around or leave an email address. Exit Intent Offers help drive on-page conversion up, booking abandonment rates down, and supply your recovery email campaigns with a steady flow of engaged leads!
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Q1 '26 Direct Booking Tools Survey Insights
Is CartStack a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 11
Small
93%
(63)
Smart Host GmbH is commonly considered an alternative to CartStack for Small hotels due to its user-friendly CRM and email marketing capabilities, which streamline guest communication and offer integration flexibility often suited for properties with fewer rooms, though some integration improvements are mentioned.
Small
93%
(63)
#1
of 11
Smart Host GmbH is commonly considered an alternative to CartStack for Small hotels due to its user-friendly CRM and email marketing capabilities, which streamline guest communication and offer integration flexibility often suited for properties with fewer rooms, though some integration improvements are mentioned.
Rank
Hotel type
Popular alternatives
#1
of 12
Luxury Hotels
95%
(189)
The Hotels Network is commonly considered an alternative to CartStack for luxury hotels due to its ability to increase direct bookings through personalized messaging and advanced pricing tools, though some users express limitations in message customization options.
#1
of 7
Vacation Rentals & Villas
92%
(29)
The Hotels Network is commonly considered an alternative to CartStack for Vacation-Rentals-Villas hotels due to its intuitive platform that enhances direct booking conversions through personalized messaging and ease of integration, despite occasional integration limitations with other tools.
#1
of 8
Limited Service & Budget Hotels
95%
(69)
The Hotels Network is commonly considered an alternative to CartStack for Limited-Service-Budget hotels due to its strong customer support and ease of use, though the complexity of extensive personalization options may present a learning curve for smaller, independent properties.
Luxury Hotels
95%
(189)
#1
of 12
The Hotels Network is commonly considered an alternative to CartStack for luxury hotels due to its ability to increase direct bookings through personalized messaging and advanced pricing tools, though some users express limitations in message customization options.
Vacation Rentals & Villas
92%
(29)
#1
of 7
The Hotels Network is commonly considered an alternative to CartStack for Vacation-Rentals-Villas hotels due to its intuitive platform that enhances direct booking conversions through personalized messaging and ease of integration, despite occasional integration limitations with other tools.
Limited Service & Budget Hotels
95%
(69)
#1
of 8
The Hotels Network is commonly considered an alternative to CartStack for Limited-Service-Budget hotels due to its strong customer support and ease of use, though the complexity of extensive personalization options may present a learning curve for smaller, independent properties.
Rank
Region
Popular alternatives
#1
of 7
North America
98%
(137)
The Guestbook is commonly considered an alternative to CartStack for hotels without large-brand loyalty programs due to its user-friendly loyalty features that boost direct bookings, though broader integration with existing PMS systems and improved member awareness remain areas for further development.
North America
98%
(137)
#1
of 7
The Guestbook is commonly considered an alternative to CartStack for hotels without large-brand loyalty programs due to its user-friendly loyalty features that boost direct bookings, though broader integration with existing PMS systems and improved member awareness remain areas for further development.
Rank
Country
Popular alternatives
#1
of 7
United States
98%
(108)
The Guestbook is commonly considered an alternative to CartStack for U.S. hotels, notably valued for its easy integration and focus on increasing direct bookings and guest loyalty, though it may require broader property management system support for optimal use.
United States
98%
(108)
#1
of 7
The Guestbook is commonly considered an alternative to CartStack for U.S. hotels, notably valued for its easy integration and focus on increasing direct bookings and guest loyalty, though it may require broader property management system support for optimal use.
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CartStack Reviews Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.8/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, CartStack for Hotels is the #36 most trending product in the Direct Booking Tools category (out of 56) and the #1525 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCartStack’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
CartStack Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare CartStack to Top Alternatives
Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
Smart communication for hoteliers and guests. Simple. Automated. Profitable.
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Hotelier Rating
Looking for specific info?
10
Abandon Cart Crushes
Vp Marketing from 10 to 24 room Luxury Hotel in Branson (United States)
Verified
2 years ago
Our native hotel PMS doesn't not have a native cart abandonment re-capture. Cart Stack is crushing it for us I will not be surprised when someone buys them. I love the feature where CartStack calculates the potential revenue recovery over the next 12-month window. Love that there is A/B testing and the ability to create a "flow " of emails
United States
United States
Vp Marketing
Small Hotel
10
Amazing Program
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in Cape May (United States)
Verified
3 years ago
It's great! We have had guests say how they would have forgotten to complete it if it was not for the reminder email they received.
United States
United States
Hotel Manager
Small Hotel
10
Exceptional email marketing software!!
CEO - Mavericks Marketing from 200 to 499 room Luxury Hotel in Hot Springs (United States)
Verified
3 years ago
CartStack is an exceptional email marketing software that has transformed the way we connect with our customers. It's intuitive user interface made campaign management a breeze, and the cart abandonment recovery tool resulted in remarkable sales growth. With insightful analytics and outstanding customer support, CartStack has become an inva...
United States
United States
CEO - Mavericks Marketing
Large Hotel
8
Cartstack makes forgotten carts a thing of the past
Assistant manager from 5 to 9 room Boutique in New Plymouth (United States)
Verified
3 years ago
I like the simplicity of the system. Program the process and click start, and they take care of the rest.
United States
United States
Assistant manager
X-Small Hotel
10
Cartstack Has Been a Great Tool
Owner from 5 to 9 room Boutique in New Plymouth (United States)
Verified
3 years ago
I am able to get visitors back to my site and recover bookings with this tool. This program gets our guests to follow through with abandonded bookings.
United States
United States
Owner
X-Small Hotel
10
Rez recover/Cart stack - This is a Hotel Business Must Have
President from 10 to 24 room Bed & Breakfast & Inn in Hot Springs (United States)
Verified
3 years ago
* That it shows how many people got far enough down the funnel, to enter their email (before abandoning). * Of these abandoned carts, online lookers who abandoned their cart will get an an email or 2 (or however many you wish to send them, I recommend no more than 2 and spaced apart a few days) to ask them if they are 'ready' to finish thei...
United States
United States
President
Small Hotel
10
Visible results in my inbox weekly!
GM from 10 to 24 room Bed & Breakfast & Inn in Nantucket (United States)
Verified
3 years ago
We run a boutique inn on Nantucket and now that the vast majority of lodging has shifted to the luxury market the amount of competitive inventory out here has never been higher. It is so important to us to be front of mind to those prospective guests and CartStack's RezRecovery has helped our conversion rate by targeting those abandoned dir...
United States
United States
GM
Small Hotel
8
Great Tool to recover potentially lost bookings
General Manager from 25-49 room Bed & Breakfast & Inn in Marblehead (United States)
Verified
3 years ago
How easy it is! Once its set-up, it does all the work for you. Also very happy with the results. Last year, out of 400 emails sent via Cartstack, over 50 bookings were ultimately recovered
United States
United States
General Manager
Small Hotel
6
Good revenue conversion, poor customer service.
Owner from 10 to 24 room Bed & Breakfast & Inn in Camden (United States)
Verified
3 years ago
Good revenue conversion and easy to follow reports. The $50 gift card your give me for this review, which I will spend else where.
United States
United States
Owner
Small Hotel
10
CartStack Pays Off!
General Manager from 5 to 9 room Boutique in New Plymouth (United States)
Verified
3 years ago
The ease of reaching out to guests that have showed in our property keeping us in the forefront of their minds. The automation with CartStack ensures that this will be done!
United States
United States
General Manager
X-Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RezRecover is a fantistic cart abandonment product that has helped our company fill a niche for our clients. Many of our clients were looking for a cart abandonment solution and were willing to wait for a booking engine to build one so that they could leverage a dual purpose in the booking engine. HMA offered a white-labeled version of RezRecover, and our clients couldn't be happier. We helped our clients recover over $2.5 million and 16,000% ROI in 2022 alone, using RezRecover.
Showing all answers to: "What does this product or service do well?"
RezRecover is a fantistic cart abandonment product that has helped our company fill a niche for our clients. Many of our clients were looking for a cart abandonment solution and were willing to wait for a booking engine to build one so that they could leverage a dual purpose in the booking engine. HMA offered a white-labeled version of RezRecover, and our clients couldn't be happier. We helped our clients recover over $2.5 million and 16,000% ROI in 2022 alone, using RezRecover.
Cartstack is a great resource to track the actual revenue that is generated from abandon bookings that end up reserving. Having this type of data for our clients is truly a valuable asset and allows them to see the growth that our team and our products bring to the table.
Delightful to Work With. Their cart abandonment tool has shown time and time again that it is effective in converting site visitors to guests. Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product.
We primarily use this program for the Cart Abandonment feature and the staff at CartStack offer huge help in creating the campaigns and the entire onboarding/launch process. The content they create is fresh, visually appealing, and communicates the best message.
Question:
What differentiates this product or service from the competition?
Answer:
The servise is second to none. When we need help with an integration, we reach out to the CartStack team and they are a fantastic help, usually responding within minutes. Also, the software is very flexible, with the ability to integrate into virtually any booking engine.
Showing all answers to: "What differentiates this product or service from the competition?"
The servise is second to none. When we need help with an integration, we reach out to the CartStack team and they are a fantastic help, usually responding within minutes. Also, the software is very flexible, with the ability to integrate into virtually any booking engine.
The detailed data that we can pull allows us to customize the product to our clients needs as well as the detailed revenue tracking that allows our clients to see who abandoned their cart, re-booked, and how much money that one transaction created for their business.
Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product. It would be great to have heat mapping on the email campaigns as well as the ability to drag and drop the campaigns into a new order.
What I like the most is that we use CartStack for many of our clients and have seen a high ROI with all.
The dashboard and menus within the program are easy to use. Quick steps to get to reports, billing, etc. There are so many stats that do all the analyzing for us.
I also love that their staff is super responsive. They respond to your email within a day if not sooner.
Easy to use and delivers results
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It is a solid product. There are some other products out there that are built in to booking engines or other types of ecommerce check out systems, but Rez Recover works really well with a plethora of booking engines.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It is a solid product. There are some other products out there that are built in to booking engines or other types of ecommerce check out systems, but Rez Recover works really well with a plethora of booking engines.
It's an incredible product for encouraging potential clients to come back and book with you direct. It will also allow you to see the details on who came back, how much was spent and more! It's a wonderful way to track the recovered business from this product.
Their cart abandonment tool has shown time and time again that it is effective in converting site visitors to guests. Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product.
What I like the most is that we use CartStack for many of our clients and have seen a high ROI with all. Easy to use and delivers results. We'll continue to recommend CartStack as a remarketing solution for all our clients, and experiment with many of their other tools in the near future.
Recommended by
Bryn Tyler
VP of Operations
@
HMA, Intelligent Marketing
Rachel Wilson
Digital Communications Manager
@
TravelNet Solutions
Maria McElderry
Account Manager
@
Whitestone Marketing
Cierra Pulse
Search Engine Marketing Specialist
@
Rezstream
Bryn Tyler
VP of Operations
@
HMA, Intelligent Marketing
Rachel Wilson
Digital Communications Manager
@
TravelNet Solutions
Maria McElderry
Account Manager
@
Whitestone Marketing
Cierra Pulse
Search Engine Marketing Specialist
@
Rezstream
Are you a consultant or vendor that recommends CartStack?
Leave a recommendation
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Support
Unverified
CartStack has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
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