RezRecover (by CartStack)

Ranked 8 (out of 42) in Direct Booking Tools

Direct Booking Tools

The Booking Recovery Solution for Hotels & Hospitality

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
99%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 42 in Direct Booking Tools

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

CartStack’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Bed & Breakfast & Inns 3 verified reviews
    100%
  • Vacation Rentals & Villas 3 verified reviews
    97%
  • Boutiques 2 verified reviews
    100%
  • Luxury Hotels 1 verified reviews
    100%
  • Resorts 1 verified reviews
    100%

RezRecover (by CartStack) Overview

RezRecover (by CartStack) Overview

No more lost bookings! RezRecover takes all of the ways in which you market your hotel website, and amplifies your direct-booking results by helping to re-engage & recover lost visitors! Our reservation recovery solution runs in the background of your site, tracking visitors' journeys and recording pertinent contact & booking data. Then, if a visitor doesn't complete their booking, RezRecover send...

About CartStack View website

Founded in 2012 | Headquarters in Minneapolis United States | 16 employees

CartStack is an abandoned cart re-marketing service for e-commerce and online reservation systems. Our technology sits behind your existing checkout solution, t...

Integrates with

  • Hotel Management Software
  • Property Management Systems
Browse integrations (6 verified)

What customers love about RezRecover (by CartStack)

Like 99% recommend

Manager

It's great they reach out to our potential guests that have started to make a reservation and for some reason stopped to have them complete the booking giving the front desk more free time to do other duties.

Regional Director - Revenue Management

We started using CartStack at 2 independent hotels in Q1 of 2021. It has always been a goal to increase book direct contribution and using the CartStack cart abandonment emails has been a way to reach out to our potentia...

Owner/GM

CartStack is very easy to use and generates amazing results on a consistent basis. I love it when is see those saved carts for $200, 500, 1000. It's really a great investment for your web site, especially for hospitality...

Marketing Partner/ Principal Broker

The automated follow-up for the person that lingers over that final "Book It" button and moves away, is a great addition to our sales efforts. The ability to do A/B testing keeps us getting better. We have captured abo...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Delightful to Work With. Their cart abandonment tool has shown time and time again that it is effective in converting site visitors to guests. Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product.

by Maria McElderry (Whitestone Marketing) on November 03, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product. It would be great to have heat mapping on the email campaigns as well as the ability to drag and drop the campaigns into a new order.

by Maria McElderry (Whitestone Marketing) on November 03, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Their cart abandonment tool has shown time and time again that it is effective in converting site visitors to guests. Their support team is quick in responding, knowledgeable and cares about their customers understanding how to get the most out of their product.

by Maria McElderry (Whitestone Marketing) on November 03, 2021

See more answers (1)
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Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Want to go behind the scenes and see how RezRecover (by CartStack) works?

Clients & references

References & testimonials

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Featured partners

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Case studies

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Awards & Certifications

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Active Markets

MARKETS SERVED
  • Africa
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Saint Martin (French part)

7 Verified CartStack Reviews

Likelihood to Recommend
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July 19, 2022

RezRecover (by CartStack) Review: Worth the investment

Owner from Boutiques in Harwich (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have found that Cartstack more than pays for itself. Renewing each year is a no-brainer! We appreciate the additional bookings.

What do you dislike or think could be improved?

I am not sure if there is anything I would change. What they offer works for us and meets our needs

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 29, 2022

RezRecover (by CartStack) Review: Awesome tool - Awesome service

Owner from Luxury Hotels in (Saint Martin (French part))

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Have been using Carstack for over half a year now and absolutely love the tool and service. We managed to recover over 100K in lost revenue so very happy! Adam is awesome and is there to support along the...

What do you dislike or think could be improved?

The Cart stack tool is great! Maybe additional features or more standard email templates which i think could be beneficial.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 29, 2021

RezRecover (by CartStack) Review: Cart Abandonment Success

Operations Manager from Vacation Rentals & Villas in Elkton (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We found CartStack when searching for a cart abandonment software. Implementation was incredibly easy and quick. We've had much success with CartStack and are now using their pop up feature to capture e...

What do you dislike or think could be improved?

No immediate thoughts at this time. However, we are always appreciative of the continued new product offerings. Keep up the good work and communication.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 24, 2021

RezRecover (by CartStack) Review: Great for the Indecisive Vacation Booker

Marketing Partner/ Principal Broker from Vacation Rentals & Villas in South Padre Island (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The automated follow-up for the person that lingers over that final "Book It" button and moves away, is a great addition to our sales efforts. The ability to do A/B testing keeps us getting better. We h...

What do you dislike or think could be improved?

I am not sure how to improve the service. I am sure we are not using all that is available to us.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 06, 2021

RezRecover (by CartStack) Review: Amazing Value

Owner/GM from Bed & Breakfast & Inns in Bayfield (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

CartStack is very easy to use and generates amazing results on a consistent basis. I love it when is see those saved carts for $200, 500, 1000. It's really a great investment for your web site, especially...

What do you dislike or think could be improved?

Honestly there isn't anything I would improve because this service delivers exactly as promised. I love getting the email updates and seeing how many reservations were saved each month.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 02, 2021

RezRecover (by CartStack) Review: Amazing Team

Manager from Boutiques in Cape May (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's great they reach out to our potential guests that have started to make a reservation and for some reason stopped to have them complete the booking giving the front desk more free time to do other dut...

What do you dislike or think could be improved?

I don't feel there is anything they can improve on there. It works great so why fix what is not broken

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent articles

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Resources & reports

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Popular RezRecover (by CartStack) Integrations

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