Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Over 1200 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by our all-in-one hotel AI in their guest communication. DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone. With our chatbot, email, review, phone and guest journey AI you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs! Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites. Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉 Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct. Is the phone at the reception ringing nonstop? We got you! DialogShift Phone AI will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ Similar to call center employees, the AI is trained with information from documents and websites - and can even interpret images in order to conduct competent conversations on the phone. Your telephone AI can act as first-level support, step in as overflow if no employee is available or simply be available to guests at night. No complex extensions to your hotel telephone system necessary, the AI sits behind a number forwarding system. The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉 The Guest Journey AI enables you to proactively send journey messages via SMS, WhatsApp and Email. And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

CR:IS, the first virtual hotel employee, is a cognitive AI chatbot designed to support the hotel team by autonomously responding to guest inquiries and facilitating booking requests. CR:IS can be personalized in terms of name and profile picture and, thanks to the training center, continuously evolves to provide an increasingly autonomous and comprehensive service. It can interact with guests in multiple languages 24 hours a day, including via WhatsApp and e-mail, collaborate with your human team and adopt your hotel's communication style.

Turn website visitors into booked travelers with AI Webchat, your virtual guest services agent. Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.

Quinta (formerly Quicktext) – Quintessence of Data is a global platform for managing, structuring, and distributing hotel data, built to make hotels visible, understandable, and recommendable in the age of AI agents — and to turn that visibility into leads and bookings through Velma. For over twenty years, hotel visibility relied on websites, OTAs, and traditional SEO. That model is shifting. Travelers no longer search — they ask. They interact with AI systems that understand intent, compare options, and recommend the best choice. But AI does not read web pages. It consumes structured, reliable, continuously updated, and distributed data. That is exactly what Quinta delivers. Quinta enables hotels to Collect, Update, Process, and Share (CUPS) all their descriptive, commercial, operational, and experiential data within a single canonical repository. Each property benefits from a certified source of truth composed of thousands of structured data points that AI systems can interpret without approximation. Through its data-first architecture, Quinta distributes this information consistently across websites, OTAs, GDS, metasearch platforms, technology partners — and public and private AI systems shaping booking decisions. Velma is Quinta’s commercial activation layer — an AI agent designed for conversion. Powered by canonical data, Velma engages travelers, qualifies intent, generates high-quality leads, and drives direct bookings. While Quinta structures and distributes the hotel’s truth, Velma turns that truth into measurable revenue. In a world where recommendation is algorithmic, data becomes strategic. Quinta transforms hotel data into a structured, distributed, monetizable asset — and Velma converts it into performance. Quinta is not an AI tool. It is the data infrastructure on which AI — and commercial results — are built.

TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly.

HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of mind by immediately answering their questions right on your website. See when your prospective guest is actively browsing, or when they've come back for another session. And just because the guest has left your website, doesn't mean the conversation stops—you can move the conversation over to text-messaging.

Asksuite is a global leader in AI reservation assistants and omnichannel communication for independent hotels, groups, and resorts. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue. Asksuite offers centralized control over all hotel communication channels with the highest level of automation. For six consecutive years, Asksuite has been awarded the #1 AI Reservation Agent by HotelTechAwards.