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TrustYou AI Agents
4.8 (27 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Nadia, Mano, Monique + 23 more experts recommend TrustYou
Read Recommendations
TrustYou AI Agents
Ranked 5 (out of 40) in Hotel Chatbots
Hospitality AI Agents That Engage, Upsell, and Respond Instantly
92% recommended by 555 hotels
Accor, Mandarin Oriental, Wyndham & 552 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
TrustYou is valued as a centralized guest-review and response platform that helps hotels monitor feedback across channels, reply faster in multiple languages, and recover service issues before they hurt reputation. Reviewers say it saves staff time and improves guest experience, but they also want stronger AI responses, better translation, more automation, faster performance, and richer reporting to match newer hotel CX tools.
Accor, Mandarin Oriental, Wyndham & 552 others
Read their reviewsWhat Types of Hotels TrustYou is Popular For
Size
10 | X-Small (1-9 room)
56 | Small (10-49 room)
116 | Mid-Sized (50-99 room)
324 | Large (100-499 room)
95 | X-Large (500+ room)
Country
82 | France
46 | United States
32 | Thailand
32 | Indonesia
23 | Vietnam
22 | Poland
21 | Spain
19 | Germany
18 | Egypt
18 | Croatia
18 | Switzerland
17 | India
16 | China
14 | Singapore
13 | United Kingdom
11 | Italy
10 | Greece
10 | Canada
9 | Austria
9 | Malaysia
9 | United Arab Emirates
8 | Turkey
6 | Portugal
6 | Netherlands
6 | Brazil
6 | Taiwan
6 | Morocco
5 | Qatar
5 | Maldives
4 | New Zealand
4 | Kenya
4 | Tunisia
4 | Australia
3 | Saudi Arabia
3 | Oman
3 | Malta
3 | Namibia
3 | Mexico
3 | Japan
3 | Czech Republic
2 | Pakistan
2 | Colombia
2 | Cyprus
2 | Israel
2 | Belgium
2 | Tanzania
2 | Philippines
2 | Ireland
1 | Togo
1 | Laos
1 | Mali
1 | Guinea
1 | Jordan
1 | Slovenia
1 | Fiji
1 | Sri Lanka
1 | Ukraine
1 | Serbia
1 | Estonia
1 | Seychelles
1 | Georgia
1 | South Africa
1 | Myanmar
1 | Peru
1 | Bulgaria
1 | Russian Federation
1 | Chile
1 | Bangladesh
1 | Mauritius
1 | Andorra
1 | Paraguay
1 | Montenegro
1 | Cameroon
1 | Bosnia and Herzegovina
1 | Kazakhstan
1 | Slovakia
Type
220 | Branded Hotels
197 | Luxury Hotels
190 | Boutique Hotels
185 | City Center Hotels
180 | Airport/Conference Hotels
175 | Resorts
159 | Bed & Breakfast & Inns
148 | Limited Service & Budget Hotels
45 | Extended Stay & Serviced Apartments
33 | Hostels
14 | Casinos
13 | Vacation Rentals & Villas
11 | RV Parks & Campgrounds
7 | Motels
Region
257 | Europe
164 | Asia Pacific
59 | North America
52 | Middle East
26 | Africa
11 | South America
9 | Oceania
Category
594 | Reputation Management
64 | Hotel CRM & Email Marketing
27 | Hotel Chatbots
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What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou AI Agents is a hospitality management system. These AI-powered assistants enhance the guest and staff experience throughout the hospitality journey. The Guest Agent serves as a digital concierge, offering personalized assistance to guests. The Booking Agent focuses on increasing direct revenue by providing tailored booking recommendations. The Staff Agent supports hotel staff with instant answers and guidance on standard operating procedures. Available 24/7 through web, chat, and WhatsApp, these customizable agents are trained on your hotel’s data, ensuring they effectively engage, upsell, and respond to inquiries instantly.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TrustYou Reviews Analyzed: 10
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TrustYou Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TrustYou
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TrustYou's Provided Description:
"TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly."
FAQs
Capabilities
Booking Agent - Drive Direct Bookings 24/7
Booking Agent - Drive Direct Bookings 24/7
TrustYou’s Booking Agent answers pre-stay questions instantly and guides guests toward booking with pre-filled links and upsell prompts. Trained on guest feedback and review data, it recommends the most relevant experiences based on what previous guests loved. Available 24/7, it automates routine inquiries, delivers personalized recommendations, and boosts direct conversions across your website, chat, and messaging channels.
Guide guests through the booking process
Guide guests through the booking process
TrustYou’s Booking Agent assists website visitors and direct inquiries by answering questions about availability, room types, offers, and more. With 24/7 availability, it removes booking friction and keeps guests engaged from the first click to confirmation, leading to more direct bookings and fewer abandoned sessions.
Gather Booking Preferences in Real Time
Gather Booking Preferences in Real Time
The Booking Agent captures key booking inputs such as travel dates, number of guests, and preferences through an interactive conversation. This allows the agent to personalize responses, surface relevant offers, and prepare guests for seamless handover to your booking engine.
Send Booking Links with Guest Info Pre-Filled
Send Booking Links with Guest Info Pre-Filled
After understanding the guest’s intent, the Booking Agent generates pre-filled links that carry over selected parameters like stay dates or number of travelers into your booking engine. This shortens the path to confirmation, reduces drop-off, and delivers a seamless experience from chat to checkout.
Make Personalized Recommendations
Make Personalized Recommendations
Powered by guest sentiment data, the Booking Agent highlights what other guests loved like service, breakfast, or location and uses that to tailor recommendations.
Answer Policy and Amenity Questions
Answer Policy and Amenity Questions
From cancellation terms to pet policies and parking availability, the Booking Agent delivers accurate, brand-consistent answers on demand. Guests get clarity without calling or emailing, which increases trust and removes booking barriers.
Guest Agent - Enhance Guest Experience 24/7
Guest Agent - Enhance Guest Experience 24/7
The Guest Agent provides personalized, always-on service during the stay. From local tips to upsells and reservation info, it delivers relevant, branded responses on any device or channel. With access to guest data and preferences, it improves satisfaction, increases upsell revenue, and reduces pressure on your front desk.
Handle Stay-Related Inquiries
Handle Stay-Related Inquiries
Acts as a digital concierge, instantly handling common in-stay questions like Wi-Fi access, check-out time, spa hours, or restaurant options. Available 24/7 across devices and channels, it delivers accurate, on-brand service without adding pressure to your front desk team.
Connect to CDP Data for Personalized Service
Connect to CDP Data for Personalized Service
The Guest Agent pulls real-time data from the CDP to personalize replies with guest-specific details like name, room number, booking history, and preferences. This context-aware communication creates a more thoughtful, seamless experience and strengthens brand perception throughout the stay.
Recommend Upsells Based on Guest Profile
Recommend Upsells Based on Guest Profile
Using guest profile data, preferences, and timing, the Guest Agent proactively suggests relevant add-ons like breakfast, late check-out, or spa treatments. This drives incremental revenue and enhances the guest experience without feeling intrusive.
Escalate Real Issues
Escalate Real Issues
When guests raise concerns like a missing item or room issue the Guest Agent detects urgency and triggers pre-set escalation flows. Whether it’s creating a ticket, notifying staff, or looping in management, real problems are routed quickly and resolved efficiently.
Staff Agent - Empower Hotel Teams 24/7
Staff Agent - Empower Hotel Teams 24/7
The Staff Agent gives employees real-time answers to policy, process, and service questions. By turning SOPs, checklists, and training docs into an interactive knowledge base, it streamlines onboarding, reduces errors, and ensures consistent service even during staff shortages or turnover.
Answer Internal SOP/Policy Questions
Answer Internal SOP/Policy Questions
The Staff Agent acts as an internal knowledge assistant, instantly answering operational questions about SOPs, checklists, service standards, or property-specific policies. Staff get accurate answers without searching through manuals or interrupting supervisors improving service speed and consistency.
Guide Teams Through Tasks and Decisions
Guide Teams Through Tasks and Decisions
From guest complaints to daily shift routines, the Staff Agent provides step-by-step guidance for staff actions based on predefined SOPs. Whether new or experienced, team members can follow a consistent, on-brand process minimizing errors and boosting operational confidence.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Train with Rich Knowledge Base
Hotel Chatbots
Easily build and manage your AI Agent’s knowledge using content from websites, documents, CXP reviews, and internal files. Extract key details, enrich responses with visuals, and organize information into clear, structured formats. TrustYou’s flexible setup ensures accurate, branded, and engaging replies—powered by the hotel-specific knowledge your guests and staff actually need.
Train on Unanswered Questions
Hotel Chatbots
Monitor and improve your AI Agent by reviewing real-time logs of unanswered or flagged questions. Identify content gaps, update your knowledge base, and boost response accuracy over time. The more your Agent learns, the smarter it becomes—leading to better guest experiences and fewer escalations for your team.
Manage All Agents in One Platform
Hotel Chatbots
Set up, train, and manage your AI Agents from a single, user-friendly interface. Customize how they respond, what knowledge they use, and how they retrieve answers ensuring accurate, consistent replies. Organize content, configure behavior, and update settings in one place to keep your guest service smart, fast, and always on-brand.
Understands Natural Language and Guest Intent
Hotel Chatbots
Understand open-ended questions, casual language, and everyday expressions just like a human would. Whether guests type freely or choose from smart response buttons, the conversation flows naturally, making interactions faster, friendlier, and more intuitive.
Multi-Channel AI Agents for Seamless Conversations
Hotel Chatbots
TrustYou AI Agents engage guests across all key communication channels—webchat, email, WhatsApp, SMS, and OTA extranets. Send proactive messages and receive inbound inquiries, with AI Agents providing instant, personalized replies 24/7. Whether guests reply to booking emails, chat on your website, or message via WhatsApp, every conversation stays connected, context-aware, and on-brand. One interface, every channel, no extra workload for your team.
TrustYou Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou AI Agents is the #4 most trending product in the Hotel Chatbots category (out of 40) and the #141 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
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TrustYou Case Studies
How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
Boston (United States)
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
Bandar Lampung (Indonesia)
The Positive Influence of Reviews on Revenue
Landau in der Pfalz (Germany)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Curug Sangereng (Indonesia)
Chroma Hospitality’s Focus on Guest Satisfaction
Malay (Visayas)
How Servigroup Hoteles Increased Their Scores with TrustYou
Peniscola (Spain)
References
"Finally, no more data silos! We gain a unified view of our guests and the ability to create targeted audiences quickly to enhance our marketing campaigns effectively."
Céline Mamane
Head of Digital Marketing @
MEININGER Hotel Berlin Hauptbahnhof
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Hauptbahnhof
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Collection Munchen Bavaria
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Hotels Sun Queen Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Looking for specific info?
10
Guest feedback in one place — could be more intuitive
Front Office & Quality Manager from 75-99 room Boutique in Istanbul (Turkey)
Verified
6 days ago
What I like most about TrustYou is how it brings guest feedback together in one place, making it easier to understand guest expectations, monitor satisfaction, and identify areas for improvement. The platform provides valuable insights that help us improve the guest experience, maintain service quality, and make better decisions. It is a us...
Turkey
Turkey
Front Office & Quality Manager
Mid-Sized Hotel
10
Easy, intuitive insights for understanding guests — more customization needed
Director from 75-99 room Airport/Conference Hotel in Raclawice (Poland)
Verified
9 days ago
What I like most is how easy and intuitive the platform is to use, as well as the valuable insights it provides to help us better understand our guests and improve their experience.
Poland
Poland
Director
Mid-Sized Hotel
10
Faster work and clearer focus on guest experience
Hotel Manager from 200 to 499 room City Center Hotel in Bangkok (Thailand)
Verified
9 days ago
Helping me to get the work done faster. Understand better for the hotel ranking score. Where to focus and improve on guest stay experience.
Thailand
Thailand
Hotel Manager
Large Hotel
6
Immediate guest feedback updates — but NPS scores lag behind
Duty Manager from 25-49 room Resort in Naukuchiatal (India)
Verified
14 days ago
Whenever a guest submits feedback, it is reflected immediately, which is a positive aspect of the system. Keep this up.
India
India
Duty Manager
Small Hotel
10
Guest review monitoring that helps us fix issues fast — with room for better translation and ratings
Senior Events Executive from 500+ room Resort in Mellieha (Malta)
Verified
15 days ago
TrustYou allows us to check on the reviews received from guests, which helps to enhance the experiences of guests. If it is a bad one, we can easily rectify the situation on an immediate effect.
Malta
Malta
Senior Events Executive
X-Large Hotel
10
All reviews in one interface with useful automatic replies — translation could be better
Assistant General Manager from 75-99 room Bed & Breakfast & Inn in Saint-Etienne-du-Rouvray (France)
Verified
20 days ago
The fact that all reviews are regrouped in only one interface and the IA function to answer automatically is very useful.
France
France
Assistant General Manager
Mid-Sized Hotel
10
Helpful setup support that makes onboarding easy
Team Lead from 100 to 199 room Airport/Conference Hotel in Mumbai (India)
Verified
27 days ago
The way TrustYou Team supports for everything - Windiya, Jonathan, Deon Madeline. They have been super helpful during setup modules and managed very efficiently.
India
India
Team Lead
Large Hotel
8
Campanile Zwolle
Reception from 50-74 room City Center Hotel in Zwolle (Netherlands)
Verified
11 months ago
That people can put there experience on it it is easy to put on it and works nice to it.
Netherlands
Netherlands
Reception
Mid-Sized Hotel
10
Reputation
Front desk from 100 to 199 room Bed & Breakfast & Inn in Ivry-sur-Seine (France)
Verified
11 months ago
TrustYou helps us to keep an eye on our online reputation without having to go to each of the OTAs one by one.
France
France
Front desk
Large Hotel
10
Easy to use
Manager from 100 to 199 room Bed & Breakfast & Inn in Amneville (France)
Verified
11 months ago
Easy to use, grouping all the comment sites together is a real time-saver. No more searching on each site individually.
France
France
Manager
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
TrustYou pools all public reviews (Google, Tripadvisor, Booking.com, Expedia) alongside post-stay survey feedback into a single, unified inbox. Its natural language processing breaks down guest sentiment by department, making it easy for general managers to spot recurring operational issues without reading hundreds of comments manually.
Showing all answers to: "What does this product or service do well?"
TrustYou pools all public reviews (Google, Tripadvisor, Booking.com, Expedia) alongside post-stay survey feedback into a single, unified inbox. Its natural language processing breaks down guest sentiment by department, making it easy for general managers to spot recurring operational issues without reading hundreds of comments manually.
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
The system is intuitive and saves hotel teams time by automating review collection and response management with AI response. The platform’s AI-driven sentiment analysis provides deep insights that help hotels improve the guest experience.
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from
multiple channels in one place.
● The platform’s AI-driven sentiment analysis provides deep insights that help hotels
improve the guest experience.
● TrustYou’s surveys and messaging tools empower hotels to communicate directly with
guests before, during, and after their stay.
● The integration of reputation management with marketing and CDP functions means
hotels can turn guest feedback into loyalty and direct bookings.
● The system is intuitive and saves hotel teams time by automating review collection and
response management with AI response.
Question:
What differentiates this product or service from the competition?
Answer:
Its reach and search credibility give it an edge. TrustYou powers the verified review summaries and "Meta-Reviews" displayed across major travel sites (including Google, Kayak, and Skyscanner), meaning your TrustYou score directly impacts how your property appears across the web.
Showing all answers to: "What differentiates this product or service from the competition?"
Its reach and search credibility give it an edge. TrustYou powers the verified review summaries and "Meta-Reviews" displayed across major travel sites (including Google, Kayak, and Skyscanner), meaning your TrustYou score directly impacts how your property appears across the web.
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation for reliability and support. The analytics and reporting tools provide actionable insights, not just raw data, which helps hotel teams make smarter decisions.
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
TrustYou combines reputation management, guest communication, and a CDP —
most competitors only cover one of these areas.
● Its AI guest messaging agent allows hotels to handle requests 24/7, improving
efficiency without losing the human touch.
● TrustYou’s global presence and integrations make it scalable for hotels of all sizes,
from independents to large chains.
● The analytics and reporting tools provide actionable insights, not just raw data, which
helps hotel teams make smarter decisions.
● TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation
for reliability and support.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Establish an internal workflow for review responses and operational handoffs from day one. Assign specific departmental owners to review weekly sentiment shifts, and use the platform's AI-assisted response tools to ensure negative reviews receive timely, personalized follow-ups rather than sitting unanswered in the queue.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Establish an internal workflow for review responses and operational handoffs from day one. Assign specific departmental owners to review weekly sentiment shifts, and use the platform's AI-assisted response tools to ensure negative reviews receive timely, personalized follow-ups rather than sitting unanswered in the queue.
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is fast, also the more you use the platform across surveying, messaging, and reputation, the more value you’ll unlock.
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
Guest experience is now directly tied to revenue — don’t underestimate the power of
reputation management.
● If your team is stretched thin, TrustYou’s automation and AI tools will save time while
improving guest satisfaction.
● The more you use the platform across surveying, messaging, and reputation, the
more value you’ll unlock.
● TrustYou is not just a tool for collecting reviews — it’s a strategic solution that drives
loyalty and direct bookings.
● Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is
fast.
Recommended by
Nadia Petropoulou
Director, Partnerships
@
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Christopher Antoni
Marketing Executive
@
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Marketing Executive
@
SiteMinder
Nadia Petropoulou
Director, Partnerships
@
Cloudbeds
Krystal De Anda
Senior Strategic Partnerships Manager
@
Lighthouse
Nadia Petropoulou
Director, Partnerships
@
Cloudbeds
Christopher Antoni
Marketing Executive
@
SiteMinder
Noelia Gómez
Marketing Executive
@
SiteMinder
Nadia Petropoulou
Director, Partnerships
@
Cloudbeds
Krystal De Anda
Senior Strategic Partnerships Manager
@
Lighthouse
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Yumiko Pagnoux
Partner Associate
@
Mews
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News
TrustYou
1 month ago
How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties
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1 month ago
TrustYou Replaces the Dashboard With a Conversation
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3 months ago
RMS and TrustYou partner to give hoteliers a unified view of every guest
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4 months ago
TrustYou and TravelMAX Announce Strategic Partnership to Bring AI-Powered Hospitality Technology to North Cyprus and International Markets
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7 months ago
TrustYou and Apaleo Present “Magic Moments”: Always-Reply, Always-On Guest Communication Powered by AI
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7 months ago
TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering
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10 months ago
The Ultimate Guide to Hospitality AI and learn how to turn every interaction into a 5-star experience.
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11 months ago
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
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1 year ago
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
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1 year ago
The Positive Influence of Reviews on Revenue
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1 year ago
Summer 2025 Hotel Guest Experience Snapshot
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1 year ago
TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires
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1 year ago
Why Customer Data Platforms Are Essential to the Future of Hotel Marketing
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1 year ago
Why Hotel Reputation in 2025 Is Your Most Valuable Currency
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1 year ago
TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform
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2 years ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
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2 years ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
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3 years ago
Chroma Hospitality’s Focus on Guest Satisfaction
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3 years ago
How Servigroup Hoteles Increased Their Scores with TrustYou
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3 years ago
TrustYou Completes Management Buyout, Splits from Recruit Group
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4 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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7 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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