Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Looking for specific info?

Easy for everyone to use — but group bookings need work

Hotelier from 75-99 room Bed & Breakfast & Inn in Soll (Austria)

Verified

1 months ago

It is so easy for everyone to work with and it supports a professional look. Guests love it too! The program is constantly being developed and improved and we like that they actually listen to us.

Austria

Hotelier

Mid-Sized Hotel

Share review

Autonomous booking and 24/7 support — but not fully multi-hotel

Revenue Manager from 50-74 room Resort in Livigno (Italy)

2 months ago

Products Reviewed

Direct Booking Tools

Hotel CRM & Email Marketing

Hotel Chatbots

What do you like most?

ReGuest's latest developments have positioned it among the top-of-the-line products: direct booking modules, push booking upload to the PMS, and, most importantly, the CRIS chatbot with artificial intelligence and the Auto-Offer matching module complete the package, making it a fully autonomous program that responds 24/7. Personally, I've been particularly impressed by the control and ability to adjust new implementations, such as CRIS and Auto-Offer. Both have a dashboard where you can view the extension's performance and understand where it stalled and why. This allows you to immediately correct the settings (by inserting missing information or modifying the setup), so you don't run into the same error again and the program doesn't crash for that reason again. The interface with the Channel Manager (we use Zucchetti's Vertical Booking), when set up correctly, offers automatic booking. If the room is still available online, the guest can book it directly, paying the deposit online, while ReGuest uploads it to the PMS. This is a significant added value, especially considering the peak season, such as mid-August or Christmas, or a period of high demand, such as the autumn months leading up to the winter season in Livigno. Another key aspect of ReGuest is its customer support, which is not only always available for major issues but also eager to listen to your needs and recommend the best setup for your property.

What do you dislike or think could be improved?

To date, the system is not completely multi-hotel; some (small) parts are still shared between the properties, and this is an obstacle to the full customization of the program.

Italy

Revenue Manager

ReGuest is always one step ahead

Hotelier from 10 to 24 room Hostel in Warmensteinach (Germany)

10 months ago

The speed with which the company adapts to market demands and continuously develops the tool is impressive. The price-performance ratio is excellent, and the investment in SaaS more than pays for itself within just a few weeks.

Germany

Small Hotel

Great program

Hotelier from 50-74 room in Todtnauberg (Germany)

Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.

Best performing CRM I've encountered so far

Front office Agent from 75-99 room Boutique in Vigo di Fassa (Italy)

The ability to evolve and improve in the ever-changing world of hospitality technology, making hoteliers lives easier. The ability to track the guest journey thanks to a wealth of data, useful for both marketing and sales, fosters a greater number of direct bookings and therefore a very satisfactory conversion rate. Since the introduction o...

Front office Agent

Incredibly good customer support

Reservations from 75-99 room Boutique in Leogang (Austria)

- The simplicity of the work processes (understandable, logical, uncomplicated) - The clarity (all information for each guest file/reservation/correspondence at a glance) - The incredibly excellent customer support!! (Always available, fastest possible responses, always eager to implement our requests, solve problems as quickly as possible...

Reservations

Automatic email replies are great.

Innkeeper from 10 to 24 room Extended Stay & Serviced Apartment in Valle di Casies (Gsies) (Italy)

11 months ago

The automated email reply is great, and I recently got the chatbot, which is also very helpful and works really well! I'm very satisfied!

Innkeeper

It works very simply, everything is very modern, a super nice offer form.

GF from 25-49 room Boutique in Vorderlanersbach (Austria)

One program for everything: offers, guest communication, newsletters, etc. Very easy to use – you'll quickly get the hang of it. The AI is already a great help, too.

Easy to use

Operations Manager from 100 to 199 room Boutique in Fladnitz an der Teichalm (Austria)

It's easy to use.good statistics report - easy to find quick what you need, best tool , or communication with our guests.

Operations Manager

Large Hotel

Friendly, competent, and helpful – true professionals with a genuine passion for gastronomy.

Rhön Ambassador from 25-49 room Boutique in Dermbach (Germany)

A fantastic and welcoming establishment. Open to requests and suggestions. The technology works and looks great. A real benefit for both guests and the hotelier.

Rhön Ambassador

Company	Functionality
Mews 92% recommended by 1059 hotels	Property Management Systems
Stayntouch 94% recommended by 273 hotels	Property Management Systems
Guestnet 95% recommended by 184 hotels	Hotel Guest Apps
Planet 78% recommended by 131 hotels	Property Management Systems
Mews 92% recommended by 1059 hotels	Property Management Systems
Oracle Hospitality 92% recommended by 613 hotels	Property Management Systems
Stayntouch 94% recommended by 273 hotels	Property Management Systems
This integration hasn’t been verified by roommaster yet. roommaster 89% recommended by 228 hotels	Booking Engine
Customer Alliance 92% recommended by 140 hotels	Reputation Management
Casablanca 98% recommended by 66 hotels	Property Management Systems

Sorry, this functionality is only available for verified hoteliers

Reguest CRIS AI Chatbot

Reguest Rankings

Reguest Hotel Chatbots Rankings

Create Free Account

What you'll get

What is Reguest?

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Reguest Reviews Summary

Reguest Pricing

Reguest Reviews

Reguest Integrations

Support

Unverified

Support Not Verified

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