Akia Web Chat
4.9 (31 REVIEWS)
Ranked 4 (out of 25) in Hotel Chatbots
Drive more direct bookings through your website.
98% recommended by 110 hotels
Ritz Carlton, Nomad Hotels, Marriott & 107 others
Capabilities
Proactively start conversations with your customers
Seamlessly keep track of visitors
Features
Messaging & Communication
Bookings & Reservations
Messaging Channels
Workflow Automation
Concierge Services
Pre-Stay
In-Stay & Post Stay
Back Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, Akia Web Chat is the #3 most trending product in the Hotel Chatbots category (out of 25) and the #114 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Featured Customers
Popularity by Segment
Size
11 | X-Small (1-9 room)
23 | Small (10-24 room)
42 | Medium (25-74 room)
40 | Large (75-199 room)
10 | X-Large (200+ room)
Country
119 | United States of America
6 | Canada
2 | Mexico
1 | Belize
Type
64 | Resorts
54 | Limited Service & Budget Hotels
51 | Bed & Breakfast & Inns
39 | Boutiques
39 | Branded Hotels
23 | Airport/Conference Hotels
23 | Luxury Hotels
21 | Vacation Rentals & Villas
18 | City Center Hotels
18 | Extended Stay & Serviced Apartments
18 | Motels
1 | Hostels
1 | RV Parks & Campgrounds
Region
127 | North America
1 | Central America
Category
117 | Guest Messaging Software
39 | Contactless Check-in
31 | Hotel Chatbots
22 | Staff Collaboration Tools
More Products by Akia
Hotelier Rating
Hoteliers like Akia for its effective guest communication capabilities, notably through contactless check-ins, automated responses, and real-time messaging that enhance guest satisfaction and operational efficiency. Akia helps hotels increase revenue by optimizing resource allocation and improving guest experiences. However, there are areas for improvement such as the chatbot's accuracy, credit card handling, and user interface enhancements for more seamless integration with other systems.
AI-generated from the text of customer reviews
Looking for specific info?
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)
Akia Easy to use
Director of F&B from 200 to 499 room Boutique in San Francisco (United States of America)
Quick Contact
Front Desk from 25-49 room Bed & Breakfast & Inn in Fillmore (United States of America)
Great communication with guest and staff
Front Desk Cler from 75-99 room Boutique in Tucson (United States of America)
It's very easy to use
Guest Service Ambassador from 500+ room Limited Service & Budget Hotel in Honolulu (United States of America)
Akia is great for lodging.
General Manager from 100 to 199 room Branded Hotel in Corpus Christi (United States of America)
How convenient Akia is
Front Desk from 100 to 199 room Bed & Breakfast & Inn in Fishkill (United States of America)
We love AKIA
Front Desk from 50-74 room Branded Hotel in Virginia Beach (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
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1 year ago
Akia Raises $6 Million in Series A Funding to Scale Automation Technology
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1 year ago
How the Dylan Hotel NYC Improved its Tripadvisor Ranking From #390 to #63 Using Akia
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3 years ago
Akia and SkyTouch Technology Announce a Direct Integration via SkyTouch /CONNECT
Akia
3 years ago
5 Strategies to Improve Your Hotel’s Digital Registration Process
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3 years ago
Step-by-Step Hotel Marketing Plan 2021
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3 years ago
Akia Integrates With Cloudbeds, the Leading Hospitality Management Platform
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3 years ago
Akia Announces New In-Stay Survey Feature
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4 years ago
Akia and rezStream Partner to Bring Contactless Solutions to Hotels
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4 years ago
Hotels Re-Open Safely with Akia
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Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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