Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Looking for specific info?

Quick guest responses with room for smarter prompts

Front Desk from 200 to 499 room Boutique in Cincinnati (United States)

Verified

1 months ago

I love that Akia has ai prompts for guest that go into the rules and policies of the hotel, it allows a quick response time.

United States

Front Desk

Large Hotel

Share review

Streamlined guest communication with powerful automations — setup can be clunky

Marketing Director from 75-99 room Bed & Breakfast & Inn in Kenwood (United States)

2 months ago

Products Reviewed

Guest Messaging Software

Hotel Chatbots

Contactless Check-in

What do you like most?

Akia streamlines all guest communications into a single platform and makes it easy for our teams to manage guest requests and inquiries. Though the initial setup is a bit intense, it's also very intuitive overall and I feel like we have only just begun to tap into all the capabilities. We love the automations, the AI capabilities, and the way the AI knowledge base is built by us so we have control of the information used. We love that we can add prompts and skills to further craft how the AI is used and the tone, voice, and messaging it suggests. We also love that we have the ability to allow it to send on it's own in certain cases, or wait for a front desk agent in other cases that need a human touch. For us, one of the things that sold us on Akia was the mini-apps. The mini-apps are absolutely amazing and have been a game-changer for our teams in terms of getting guests to fill out registration and forms before arrival (we use it for pet stays, waivers, and policy reviews). Building these mini-apps is a breeze and they look great. Finally, the team at Akia has been incredible to work with, extremely responsive and helpful when we have questions. They have also been very open to any suggestions we have of how to improve the platform and they are constantly innovating.

What do you dislike or think could be improved?

The tasks, notes, opportunities, and orders sections of Akia could use some minor adjustments. We found the tasks section specifically to be a bit clunky for what we needed. We still struggle to understand the difference between Skills and Prompts, but the new ability to describe the prompt and have it added is a really useful feature. I wish we could add our fonts and colors to build mini-apps to really drive home the branding at the property. I think a waitlist feature would be incredible for Akia to implement. It could be used in so many ways, but could really help hotels sell rooms last minute. This is minor but I do wish the "in-house" guests list under Guests was just the stayover guests and not also arrivals and departures.

Marketing Director

Mid-Sized Hotel

Guest messaging that drives upsells — but updates need better guidance

Director of Sales & Marketing from 200 to 499 room Airport/Conference Hotel in Fort Myers Beach (United States)

Akia has allowed our guest service team to quickly and efficiently communicate with guests when and where they choose through SMS. We have increased incremental revenue through upsells and late check-out revenue.

Director of Sales & Marketing

Simple guest communication that keeps responses organized — reporting could be more customizable

Manager from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States)

Akia makes guest communication simple, keeping conversations organized and helping our hotel team respond quickly to questions and requests throughout stays.

Manager

Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation

Director of Operations from 10 to 24 room Bed & Breakfast & Inn in New York City (United States)

10 months ago

They do not take commissions on tips designated for hotel staff, however they do take commissions on any upsells that you want to sell through them.

The guest communication is very slow and limited. Airbnb messages often take several minutes to upload to Akia and they also don't integrate with booking.com or expedia guest messaging. Setting up WhatsApp is very complicated, and I've had to ask the company multiple times for help. The texting is very limited with a low character count, and there's no option to send two messages at a time. The smart review feature is limited, not allowing us to submit all the links for our reviews. We can't upload addresses to our customer profile, and there's no way to create our own variables and messages in mini apps. The links look sketchy, like they're coming from some sort of scam. Tasks and emails do not integrate with our property management system or main hotel email, making them look shady. The website chatbot is dull and doesn't let guests know they can talk to a live front desk worker. IDs can't be uploaded without extra costs. Many features require paying more for access, and touchpoints are very limited in customization. Ending our relationship with Akia was problematic; we were forced to stay in for an entire YEAR, and there were issues with contract end date communications that felt misleading. Overall, the experience with Akia hasn't been great, with many limitations and complications making it difficult to manage guest communications effectively. Legal Disclaimer: This review reflects my personal opinion and personal experience with the software as of the date written. All statements are subjective assessments and are not intended as statements of fact. I am not affiliated with, sponsored by, or compensated by the company. This review is provided for informational purposes only, and others may have different experiences.

Director of Operations

Small Hotel

Loving Akia

Owner from 5 to 9 room Bed & Breakfast & Inn in Taos (United States)

3 years ago

This platform is so easy to use. It feels really professional and has saved us tons of time with check in and FAQs

Owner

X-Small Hotel

Amazing service

Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)

Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.

Canada

Guest service Supervisor

Very easy to learn and use, and customer support is always available to help.

Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States)

4 years ago

Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.

Property Manager

Amazing software! It has made the hotel interaction with guest a breeze!

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)

I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.

Hotel Manager

Akia Easy to use

Director of F&B from 200 to 499 room Boutique in San Francisco (United States)

Efficient and easy tool to communicate to guest and colleagues. Staff seemed to like the tool how easy it's to use and communicate to our guests.

Director of F&B

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What you'll get

What is Akia?

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Akia Reviews Summary

Akia Pricing

Akia Reviews

Akia Integrations

Support

Unverified

Support Not Verified

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