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Akia Web Chat
4.7 (32 REVIEWS)
HT Score
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia Web Chat
Ranked 8 (out of 39) in Hotel Chatbots
The AI chatbot for your website that answers guests and books the room, right in the chat.
97% recommended by 113 hotels
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its effective guest communication capabilities, notably through contactless check-ins, automated responses, and real-time messaging that enhance guest satisfaction and operational efficiency. Akia helps hotels increase revenue by optimizing resource allocation and improving guest experiences. However, there are areas for improvement such as the chatbot's accuracy, credit card handling, and user interface enhancements for more seamless integration with other systems.
Ritz Carlton, Nomad Hotels, Marriott & 110 others
Read their reviewsWhat Types of Hotels Akia is Popular For
Size
12 | X-Small (1-9 room)
49 | Small (10-49 room)
31 | Mid-Sized (50-99 room)
35 | Large (100-499 room)
5 | X-Large (500+ room)
Country
122 | United States
7 | Canada
2 | Mexico
1 | Belize
Type
65 | Resorts
62 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
48 | Boutique Hotels
44 | Branded Hotels
28 | Airport/Conference Hotels
25 | City Center Hotels
25 | Luxury Hotels
23 | Vacation Rentals & Villas
19 | Extended Stay & Serviced Apartments
19 | Motels
2 | Hostels
2 | RV Parks & Campgrounds
Region
131 | North America
1 | Central America
Category
121 | Guest Messaging Software
42 | Contactless Check-in
32 | Hotel Chatbots
23 | Staff Collaboration Tools
1 | Hotel CRM & Email Marketing
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What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Web Chat is an AI chatbot for hotels and vacation rentals that lives on your website. It answers guest questions about rates, availability, and property details using live data, then helps book the room and take payment directly in chat. By turning website conversations into direct bookings, it improves guest communication, reduces repetitive front-desk work, and supports smoother operations without OTA commission.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 31
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia Web Chat is an AI chatbot for hotels and vacation rentals that lives on your website. She answers rate, availability, and property questions from your live data, then books the room and takes payment right in the chat. Every conversation is a direct booking, with no OTA commission."
FAQs
Capabilities
Books the room and takes payment in chat
Books the room and takes payment in chat
Completes booking and the payment right in the conversation. It's a direct reservation on your website, so you keep the guest relationship and skip the commission.
Answers rate and availability from live data
Answers rate and availability from live data
Ask about this weekend and Akia checks your live availability and quotes the real rate, showing only the rooms that are open. Because it comes straight from your PMS, the chat never promises a sold-out room or an old price. Guests get an answer in seconds, any hour.
A real AI agent on your website
A real AI agent on your website
Akia is a real AI agent on your website. She reads what each guest is asking and handles it, whether that's comparing two rooms or booking a suite.
Trained on your property, answers your way
Trained on your property, answers your way
Feed Akia your policies and FAQs, and she answers from them. Ask about parking or the pet policy and she gives your real answer, in your words. Update it once and the chat is current everywhere.
Captures every lead, around the clock
Captures every lead, around the clock
The chat greets every visitor and answers their first question, capturing a name and number before they drift off. Even at 2 AM when the desk is closed, a shopper becomes a lead you can follow up with. Nothing slips past while your team sleeps.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Akia Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Web Chat is the #12 most trending product in the Hotel Chatbots category (out of 39) and the #516 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Pricing Available By Request
Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Redamo Suites
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
1
Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation
Director of Operations from 10 to 24 room Bed & Breakfast & Inn in New York City (United States)
Verified
7 months ago
They do not take commissions on tips designated for hotel staff, however they do take commissions on any upsells that you want to sell through them.
United States
United States
Director of Operations
Small Hotel
10
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Verified
3 years ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Canada
Canada
Guest service Supervisor
Small Hotel
10
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States)
Verified
3 years ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
United States
United States
Property Manager
Small Hotel
10
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)
Verified
3 years ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
United States
United States
Hotel Manager
Small Hotel
9
Akia Easy to use
Director of F&B from 200 to 499 room Boutique in San Francisco (United States)
Verified
3 years ago
Efficient and easy tool to communicate to guest and colleagues. Staff seemed to like the tool how easy it's to use and communicate to our guests.
United States
United States
Director of F&B
Large Hotel
6
Quick Contact
Front Desk from 25-49 room Bed & Breakfast & Inn in Fillmore (United States)
Verified
3 years ago
I like that I am able to contact the guest through text and I like that it tells them about checkout time. I also like that they are able to text us when they left the room.
United States
United States
Front Desk
Small Hotel
9
Great communication with guest and staff
Front Desk Cler from 75-99 room Boutique in Tucson (United States)
Verified
3 years ago
It takes me no time to communicate something with guest. Helps me when I am having struggles trying to get ahold of someone. Easy website to use.
United States
United States
Front Desk Cler
Mid-Sized Hotel
10
It's very easy to use
Guest Service Ambassador from 500+ room Bed & Breakfast & Inn in ホノルル (United States)
Verified
3 years ago
I love the premade text message. We can use it on same questions answer and always save so much time.
United States
United States
Guest Service Ambassador
X-Large Hotel
10
Akia is great for lodging.
General Manager from 100 to 199 room Branded Hotel in Corpus Christi (United States)
Verified
3 years ago
Akia does what we really don't have time to do when it comes to reservations, check in/out, guest accommodations, etc. ---Akia's chatbots offers guest support and answers guests when front desk is not able to answer right away. The fact that the guest can text and message and even check in from their mobile phones and can get the registrati...
United States
United States
General Manager
Large Hotel
9
How convenient Akia is
Front Desk from 100 to 199 room Bed & Breakfast & Inn in Fishkill (United States)
Verified
3 years ago
contacting with guests via text messaging can help the communication between the guest and business to accurately take down notes/ important information and nowadays alot of people prefer texting.
United States
United States
Front Desk
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Question:
What differentiates this product or service from the competition?
Answer:
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Are you a consultant or vendor that recommends Akia?
Leave a recommendation
News
Akia
1 week ago
Akia launches AI Voice, an AI receptionist that answers calls and books rooms.
Akia
1 year ago
Akia Announces Mini Apps 3
Akia
1 year ago
Akia Announces New VoIP Dialer Feature
Akia
1 year ago
Akia Announces New Marketing Suite for Hotels and Vacation Rentals
Akia
2 years ago
Akia launches Device Hub
Akia
2 years ago
Brett/Robinson, The Largest VRM on the Gulf Coast, Completes >70% of Arrivals in Advance
Akia
3 years ago
The Hospitality Labor Survey Insights Report
Akia
3 years ago
Akia Raises $6 Million in Series A Funding to Scale Automation Technology
Akia
3 years ago
How the Dylan Hotel NYC Improved its Tripadvisor Ranking From #390 to #63 Using Akia
Akia
5 years ago
Akia and SkyTouch Technology Announce a Direct Integration via SkyTouch /CONNECT
Akia
5 years ago
5 Strategies to Improve Your Hotel’s Digital Registration Process
Akia
5 years ago
Step-by-Step Hotel Marketing Plan 2021
Akia
5 years ago
Akia Integrates With Cloudbeds, the Leading Hospitality Management Platform
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5 years ago
Akia Announces New In-Stay Survey Feature
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5 years ago
Akia and rezStream Partner to Bring Contactless Solutions to Hotels
Akia
6 years ago
Hotels Re-Open Safely with Akia
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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