Akia Web Chat

4.9 (31 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Akia Web Chat

4.9 (31 REVIEWS)

Ranked 7 (out of 25) in Hotel Chatbots

Drive more direct bookings through your website.

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Akia Web Chat is the #7 most trending product in the Hotel Chatbots category (out of 25) and the #442 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Akia Web Chat
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of mind by immediately answering their questions right on your website. See when your prospective guest is actively browsing, or when they've come back for another session. And just because the guest has left your website, doesn't mean the conversation stops—you can move the conversation over to text-messaging.

Capabilities

Proactively start conversations with your customers

Seamlessly keep track of visitors

Keep the conversation going

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Pricing Available By Request

Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

9 | X-Small (1-9 room)

20 | Small (10-24 room)

39 | Medium (25-74 room)

36 | Large (75-199 room)

14 | X-Large (200+ room)

Country

118 | United States of America

6 | Canada

2 | Mexico

1 | United Kingdom

1 | Belize

Type

37 | Bed & Breakfast & Inns

36 | Limited Service & Budget Hotels

31 | Branded Hotels

28 | Resorts

27 | Boutiques

19 | Vacation Rentals & Villas

17 | Luxury Hotels

17 | Motels

6 | City Center Hotels

2 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

1 | Hostels

Region

126 | North America

1 | Europe

1 | Central America

Category

117 | Guest Messaging Software

39 | Contactless Check-in

31 | Hotel Chatbots

22 | Staff Collaboration Tools

More Products by Akia

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https://ucarecdn.com/4dfa40ec-845c-4454-9311-3cde7eb7c172/
https://ucarecdn.com/fb9b62c0-0785-4870-9bf0-20d3905f7f0f/

Hotelier Rating

Excellent
120
Very Good
6
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (9)
  • Small (20)
  • Medium (39)
  • Large (36)
  • X-Large (14)

Country

  • United States of America
    United States of America
    (118)
  • Canada
    Canada
    (6)
  • Mexico
    Mexico
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (126)
  • Europe
    Europe
    (1)
  • Central America
    Central America
    (1)
10

Amazing service

Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)

Verified
10 months ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Country Canada
Guest service Supervisor
Medium Hotel
10

Very easy to learn and use, and customer support is always available to help.

Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)

Verified
13 months ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
Country United States of America
Property Manager
Medium Hotel
10

Amazing software! It has made the hotel interaction with guest a breeze!

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)

Verified
15 months ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
Country United States of America
Hotel Manager
Small Hotel
9

Akia Easy to use

Director of F&B from 200 to 499 room Boutique in San Francisco (United States of America)

Verified
15 months ago
Efficient and easy tool to communicate to guest and colleagues. Staff seemed to like the tool how easy it's to use and communicate to our guests.
Country United States of America
Director of F&B
X-Large Hotel
6

Quick Contact

Front Desk from 25-49 room Branded Hotel in Fillmore (United States of America)

Verified
15 months ago
I like that I am able to contact the guest through text and I like that it tells them about checkout time. I also like that they are able to text us when they left the room.
Country United States of America
Front Desk
Medium Hotel
9

Great communication with guest and staff

Front Desk Cler from 50-74 room Boutique in Tucson (United States of America)

Verified
15 months ago
It takes me no time to communicate something with guest. Helps me when I am having struggles trying to get ahold of someone. Easy website to use.
Country United States of America
Front Desk Cler
Medium Hotel
10

It's very easy to use

Guest Service Ambassador from 500+ room Luxury Hotel in Honolulu (United States of America)

Verified
15 months ago
I love the premade text message. We can use it on same questions answer and always save so much time.
Country United States of America
Guest Service Ambassador
X-Large Hotel
10

Akia is great for lodging.

General Manager from 100 to 199 room Branded Hotel in Corpus Christi (United States of America)

Verified
15 months ago
Akia does what we really don't have time to do when it comes to reservations, check in/out, guest accommodations, etc. ---Akia's chatbots offers guest support and answers guests when front desk is not able to answer right away. The fact that the guest can text and message and even check in from their mobile phones and can get the registrati...
Country United States of America
General Manager
Large Hotel
9

How convenient Akia is

Front Desk from 100 to 199 room Bed & Breakfast & Inn in Fishkill (United States of America)

Verified
15 months ago
contacting with guests via text messaging can help the communication between the guest and business to accurately take down notes/ important information and nowadays alot of people prefer texting.
Country United States of America
Front Desk
Large Hotel
10

We love AKIA

Front Desk from 50-74 room Branded Hotel in Virginia Beach (United States of America)

Verified
15 months ago
Akia is a real time saver and having live chat to communicate allows us to better collaborate between the staff and our guests. Giving us the ablity to respond rapidly and with a personal touch to whatever they may ask. All of these features on Akia that allow us to reach our guest and coordinate staff, save us time and money, add value to...
Country United States of America
Front Desk
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.

Question:

What differentiates this product or service from the competition?

Answer:

The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Lindsey Anderson Marketing Manager @ innRoad
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Patrick Lomsdalen CEO @ FLEXIPASS
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Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Support

Unverified

Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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