DialogShift

4.9 (36 REVIEWS)

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HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DialogShift

4.9 (36 REVIEWS)

Ranked 6 (out of 25) in Hotel Chatbots

Hi there! We are the German market leader in AI for guest communication in the hospitality industry. One hotel AI for your entire hotel. 🚀

DialogShift GmbH has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5

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Achievements

Trending Product

This vendor's trending score is rising, DialogShift is the #3 most trending product in the Hotel Chatbots category (out of 25) and the #141 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

DialogShift GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About DialogShift
Founded in 2019 | Headquarters in Kreisfreie Stadt Berlin (Germany) | 6 employees
Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Around 1000 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by us in their guest communication. DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone (coming soon). With our chatbot, email, review, and phone AI, you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs! Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites. Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉 Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct. Is the phone at the reception ringing nonstop? We got you! DialogShift is soon launching Phone AI, which will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉 And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

Capabilities

Instant responses to 95% of guest queries

Automated direct bookings

Hand-over to hotel representative (Live Chat)

Omni-Channel Integrations

Multi-Property functionalities

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

Email AI

Based on the latest AI technology, our Email AI formulates responses to guest emails. It has hotel-specific information and writes the replies in your hotel's own tone of voice. This makes your valuable team twice as fast at replying to emails.

PREMIUM ADD-ON

Phone AI

Call Center Software
We work on your hotel AI so that you can work on the important things. This year, DialogShift is launching a Phone AI that will let your reception desk breathe a sigh of relief. A hotel AI for your entire hotel. The AI speaks in your Tone of Voice and knows your hotel just as well as you do. Subscribe to our newsletter so you don't miss out on the Phone AI.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

DialogShift GmbH Average DialogShift GmbH

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Popularity by Segment

Size

1 | Small (10-24 room)

12 | Medium (25-74 room)

15 | Large (75-199 room)

7 | X-Large (200+ room)

Country

30 | Germany

4 | Switzerland

2 | Austria

Type

11 | Luxury Hotels

8 | Resorts

7 | City Center Hotels

6 | Branded Hotels

5 | Boutiques

3 | Extended Stay & Serviced Apartments

3 | Limited Service & Budget Hotels

2 | Airport/Conference Hotels

2 | Hostels

1 | Bed & Breakfast & Inns

Region

36 | Europe

Category

36 | Hotel Chatbots

Hotelier Rating

Excellent
34
Very Good
1
Average
1
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (12)
  • Large (15)
  • X-Large (7)

Country

  • Germany
    Germany
    (30)
  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (2)

Region

  • Europe
    Europe
    (36)

Hoteliers say

NEW AI Review summary

Hoteliers like Dialogshift for its AI-driven chatbot that effectively reduces repetitive queries, enhances guest experience, and supports 24/7 communication. The easy-to-install system integrates well with various channels such as WhatsApp and Facebook, automating customer support and increasing booking efficiency. Noteworthy insights include personalized guest interactions, seamless onboarding, and helpful reporting features. However, occasional issues with the AI's accuracy and integration limitations are areas for improvement.

AI-generated from the text of customer reviews

AI Chatbot Efficiency
Ease of Setup and Customization
Proactive Communication
Seamless Integration
24/7 Availability
Personalized Guest Interactions
Occasional AI Misunderstandings
Booking and Revenue Generation
Reporting and Analytics
Multilingual Support
10

Great concept, great solution to relieve our receptionists. The constant further development in a very short time is also excellent and makes Dialogshift an indispensable partner in the area of ​​digital communication. We look forward to further solutions from Dialogshift.

Head of Procurement and Operations from 100 to 199 room Branded Hotel in Emden (Germany)

Verified
5 months ago
AI Chatbot and the ability to directly maintain your own content. The support is also competent and quick to answer any questions that arise.
Country Germany
Head of Procurement and Operations
Large Hotel
10

Great new employee

Hotel Owner from 50-74 room Boutique in Tubingen (Germany)

Verified
7 months ago
Our “Karl” answers our guests’ questions directly, personally and sometimes even with a little humor. Either way, it's a huge relief for our team. We don't want to miss this anymore...
Country Germany
Hotel Owner
Medium Hotel
10

First class. Perfect chatbot for hotels.

Marketing Manager from 50-74 room Luxury Hotel in Balderschwang (Germany)

Verified
7 months ago
Easy and uncomplicated. From onboarding to implementation. It makes our everyday work in the hotel easier and supports us with the many and always the same questions from guests. The new AI is particularly impressive.
Country Germany
Marketing Manager
Medium Hotel
10

Best Chatbot

Reservations Manager from 50-74 room Luxury Hotel in Hinterzarten (Germany)

Verified
7 months ago
The new combination of a chatbot with a Chat GPT "brain" is fantastic. The setup is easy and the backend professional.
Country Germany
Reservations Manager
Medium Hotel
10

Great Service for our guests!

Sales Manager from 100 to 199 room Resort in Oberwiesenthal (Germany)

Verified
9 months ago
The fact that we were able to reduce the amount of calls and emails for recurring questions about our hotels and product.
Country Germany
Sales Manager
Large Hotel
10

From simple to extraordinary: How the Dialog Shift Hotel Chatbot takes your travel plans to the next level

Hotelier from 10 to 24 room Luxury Hotel in Schlitters (Austria)

Verified
9 months ago
The Dialog Shift Hotel Chatbot is a groundbreaking technology that informs our hotel guests and greatly supports us. With this advanced chatbot, we can now interact directly with our guests and automatically inform them about all our hotel's offers and services available for their stay. Our “Bot” also provides personalized recommendations b...
Country Austria
Hotelier
Small Hotel
10

Exceptional Chatbot for Our Apartment Complex!

General Manager from 75-99 room Extended Stay & Serviced Apartment in Berlin (Germany)

Verified
9 months ago
The chatbot has made communication with our apartment management team incredibly convenient. Whether it's requesting maintenance, asking questions about amenities, or even paying rent, everything can now be done seamlessly through the chatbot. It's a gamechanger.
Country Germany
General Manager
Large Hotel
10

Great chatbot with Ki integration

Managing Director from 25-49 room Boutique in Lenzen (Elbe) (Germany)

Verified
9 months ago
A super solution that makes work easier and enhances the guest experience. We only have a 16-hour front desk, and yet the most important questions can be answered 24 hours a day. The Whatsapp integration is a great addon.
Country Germany
Managing Director
Medium Hotel
8

Helpful

Executive Assistant from 100 to 199 room Hostel in Chieming (Germany)

Verified
9 months ago
The quick and easy service for our guests. A workload reduction for our reception team, since many guest questions can be answered immediately on our homepage.
Country Germany
Executive Assistant
Large Hotel
10

Cooles Tool!!

Owner from 25-49 room Boutique in Aschheim (Germany)

Verified
9 months ago
The chatbot answers many questions that guests usually ask via email or on the phone. So it makes our work a lot easier. It can also generate answers independently, thanks to the new GPT technology
Country Germany
Owner
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Dialog Shift excels in facilitating seamless communication among teams. Its intuitive interface and seamless integration across various devices enable users to stay connected effortlessly. The platform offers robust customization options, allowing teams to tailor it to their specific needs and preferences. Additionally, Dialog Shift integrates the chatbot into Guestnet, enabling guests to access information about activities, the hotel, or the surrounding area without burdening the reception staff further. This feature enhances guest experience while optimizing operational efficiency.

Question:

What differentiates this product or service from the competition?

Answer:

Dialog Shift distinguishes itself through the integration of advanced AI technology. Unlike its competitors, Dialog Shift leverages AI to enhance communication processes further. Through natural language processing and machine learning algorithms, Dialog Shift's chatbot within Guestnet provides guests with personalized and responsive information. Thisapproach not only reduces the burden on reception staff but also ensures that guests receive timely and accurate assistance.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

It's essential to take a demo of Dialog Shift and give modern technologies a chance. The ability to integrate the chatbot into various endpoints allows you to see the big picture and understand the comprehensive capabilities of this platform.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 2 recommend
Recommended by
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Samira Gruber Partner Manager @ Guestnet
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Gera Bachner Quality & Project Manager @ hotelkit GmbH
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Moritz Klussmann CEO & Founder @ Customer Alliance
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Cathrin Diekmann COO @ TOURISMUSEXPERTEN
RecommendationAvatar
Samira Gruber Partner Manager @ Guestnet
RecommendationAvatar
Gera Bachner Quality & Project Manager @ hotelkit GmbH
RecommendationAvatar
Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Cathrin Diekmann COO @ TOURISMUSEXPERTEN
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Support

Unverified

DialogShift GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Slow

Recommended

98%

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