World leader in AI-GPT reservation agents & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
DialogShift
4.9 (36 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
DialogShift
Ranked 6 (out of 25) in Hotel Chatbots
Hi there! We are the German market leader in AI for guest communication in the hospitality industry. One hotel AI for your entire hotel. 🚀
98% recommended by 35 hotels
DialogShift GmbH has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is DialogShift GmbH?
Founded in 2019 | Headquarters in Kreisfreie Stadt Berlin (Germany) | 6 employees
DialogShift is a comprehensive AI-enabled guest communication platform designed specifically for the hospitality industry. It leverages advanced AI to manage and streamline communication between hotels and their guests via multiple channels including websites, WhatsApp, social media, and email. The platform significantly enhances guest experiences by providing 24/7 support, handling repetitive queries, and automating customer interactions.
DialogShift’s intuitive and easy-to-install system integrates seamlessly with various communication channels, thereby automating customer support and increasing booking efficiency. This not only improves productivity but also frees up hotel staff to focus more on delivering personalized guest services. The platform supports conversations in over 100 languages, ensuring global reach and accessibility.
Key features include AI-driven chatbots that handle guest inquiries in a human-like manner, tailored email responses, and soon-to-be-launched AI for phone support. With its high automation rate, DialogShift can significantly reduce the workload on hotel staff and boost direct bookings, helping hotels cut down on commission costs.
Personalized guest interactions, seamless onboarding, and robust reporting features make DialogShift a valuable tool for any hotel looking to enhance its operational efficiency and guest satisfaction. Robust data security and GDPR compliance further ensure that data privacy is maintained according to stringent German law standards.
In summary, DialogShift is an essential AI-powered guest communication solution that optimizes hotel operations and elevates the guest experience, making it an ideal fit for modern hospitality businesses aiming to stay competitive and future-proof.
DialogShift Alternatives
Not sure if DialogShift GmbH is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:
- 1. Operto Guest Technologies — Best for automated post-booking experience for 5-star reviews
- 2. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 4. SUITEe — Best for seamless guest experiences with smart control and digital check-in.
- 5. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 6. Duve — Best for reducing front desk congestion
- 7. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 8. SiteMinder — Best for creating tailored promotions based on guest preferences
- 9. Bookboost AB — Best for automating guest communication with ease
- 10. Akia — Best for automating guest communication with ease
Capabilities
Instant responses to 95% of guest queries
Instant responses to 95% of guest queries
Our chatbots based on latest Generative AI answer multiple guests 24/7/365 on multiple channels in more than 100 languages at the same time. This way DialogShift can help you avoid 9 in every 10 repetitive live chats, emails or calls, saving time and bringing more engaged travelers into your booking engine.
Automated direct bookings
Automated direct bookings
We also help hotels to sustainably increase their direct bookings and reduce commissions. Our customized chatbots are made for driving engagement and conversion.
Hand-over to hotel representative (Live Chat)
Hand-over to hotel representative (Live Chat)
Hand-over of conversations to the hotel team - two-way translation in 109 languages - customized inboxes for dedicated teams - multi-property capabilities
Omni-Channel Integrations
Omni-Channel Integrations
Integrations in messaging & communication channels: - Google's Business Messages - Facebook Messenger - Instagram - WhatsApp - native apps - all kinds of web applications - journey emails
Multi-Property functionalities
Multi-Property functionalities
centralized chatbot content for multiple properties, centralized settings, centralized statistics, task-based message routing to hotel teams, landing page chatbot for hotel chains
Table reservations in the chatbot
Table reservations in the chatbot
guests can make table reservations: chatbot opens the table reservation form next to the web chat in the browser or it slides in when using the chat on a mobile phone
edit and expand chatbot content yourself
edit and expand chatbot content yourself
Hotels can edit their chatbot content, such as breakfast hours at any time themselves and even add new questions and answers easily in the DialogShift backend
Your own tone of voice
Your own tone of voice
Your hotel AI works with hotel-specific information. It knows your hotel inside out and communicates in exactly the same way as you would. Your hotel has character and we want it to stay that way. 🚀
Booking in just a few clicks
Booking in just a few clicks
Your Email AI automatically inserts personalized booking links into the email draft. Your guest can jump from the email to the booking system and complete the booking independently. Booking links can be customized by employees. Simplify the inquiry and booking process.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Email AI
Based on the latest AI technology, our Email AI formulates responses to guest emails. It has hotel-specific information and writes the replies in your hotel's own tone of voice. This makes your valuable team twice as fast at replying to emails.
Phone AI
Call Center Software
We work on your hotel AI so that you can work on the important things. This year, DialogShift is launching a Phone AI that will let your reception desk breathe a sigh of relief. A hotel AI for your entire hotel. The AI speaks in your Tone of Voice and knows your hotel just as well as you do. Subscribe to our newsletter so you don't miss out on the Phone AI.
DialogShift GmbH Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, DialogShift is the #3 most trending product in the Hotel Chatbots category (out of 25) and the #134 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDialogShift GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
DialogShift GmbH Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Popularity by Segment
Size
1 | Small (10-24 room)
13 | Medium (25-74 room)
20 | Large (75-199 room)
2 | X-Large (200+ room)
Country
29 | Germany
4 | Switzerland
2 | Austria
1 | Sweden
Type
14 | Boutiques
13 | Luxury Hotels
10 | Resorts
9 | Branded Hotels
9 | City Center Hotels
7 | Bed & Breakfast & Inns
7 | Limited Service & Budget Hotels
6 | Airport/Conference Hotels
6 | Extended Stay & Serviced Apartments
2 | Hostels
Region
36 | Europe
Category
36 | Hotel Chatbots
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Dialogshift for its AI-driven chatbot that effectively reduces repetitive queries, enhances guest experience, and supports 24/7 communication. The easy-to-install system integrates well with various channels such as WhatsApp and Facebook, automating customer support and increasing booking efficiency. Noteworthy insights include personalized guest interactions, seamless onboarding, and helpful reporting features. However, occasional issues with the AI's accuracy and integration limitations are areas for improvement.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great concept, great solution to relieve our receptionists. The constant further development in a very short time is also excellent and makes Dialogshift an indispensable partner in the area of digital communication. We look forward to further solutions from Dialogshift.
Head of Procurement and Operations from 100 to 199 room Branded Hotel in Emden (Germany)
Verified
8 months ago
AI Chatbot and the ability to directly maintain your own content. The support is also competent and quick to answer any questions that arise.
Germany
Germany
Head of Procurement and Operations
Large Hotel
10
Great new employee
Hotel Owner from 50-74 room Boutique in Tubingen (Germany)
Verified
10 months ago
Our “Karl” answers our guests’ questions directly, personally and sometimes even with a little humor. Either way, it's a huge relief for our team. We don't want to miss this anymore...
Germany
Germany
Hotel Owner
Medium Hotel
10
First class. Perfect chatbot for hotels.
Marketing Manager from 100 to 199 room Luxury Hotel in Borlange (Sweden)
Verified
10 months ago
Easy and uncomplicated. From onboarding to implementation. It makes our everyday work in the hotel easier and supports us with the many and always the same questions from guests. The new AI is particularly impressive.
Sweden
Sweden
Marketing Manager
Large Hotel
10
First class. Perfect chatbot for hotels.
Marketing Manager from 100 to 199 room Luxury Hotel in Borlange (Sweden)
Verified
10 months ago
Easy and uncomplicated. From onboarding to implementation. It makes our everyday work in the hotel easier and supports us with the many and always the same questions from guests. The new AI is particularly impressive.
Sweden
Sweden
Marketing Manager
Large Hotel
10
Best Chatbot
Reservations Manager from 50-74 room Boutique in Hinterzarten (Germany)
Verified
10 months ago
The new combination of a chatbot with a Chat GPT "brain" is fantastic. The setup is easy and the backend professional.
Germany
Germany
Reservations Manager
Medium Hotel
10
Great Service for our guests!
Sales Manager from 100 to 199 room City Center Hotel in Oberwiesenthal (Germany)
Verified
12 months ago
The fact that we were able to reduce the amount of calls and emails for recurring questions about our hotels and product.
Germany
Germany
Sales Manager
Large Hotel
10
From simple to extraordinary: How the Dialog Shift Hotel Chatbot takes your travel plans to the next level
Hotelier from 10 to 24 room Bed & Breakfast & Inn in Schlitters (Austria)
Verified
12 months ago
The Dialog Shift Hotel Chatbot is a groundbreaking technology that informs our hotel guests and greatly supports us. With this advanced chatbot, we can now interact directly with our guests and automatically inform them about all our hotel's offers and services available for their stay. Our “Bot” also provides personalized recommendations b...
Austria
Austria
Hotelier
Small Hotel
10
Exceptional Chatbot for Our Apartment Complex!
General Manager from 25-49 room Branded Hotel in Berlin (Germany)
Verified
12 months ago
The chatbot has made communication with our apartment management team incredibly convenient. Whether it's requesting maintenance, asking questions about amenities, or even paying rent, everything can now be done seamlessly through the chatbot. It's a gamechanger.
Germany
Germany
General Manager
Medium Hotel
10
Great chatbot with Ki integration
Managing Director from 25-49 room Boutique in Lenzen (Germany)
Verified
12 months ago
A super solution that makes work easier and enhances the guest experience. We only have a 16-hour front desk, and yet the most important questions can be answered 24 hours a day. The Whatsapp integration is a great addon.
Germany
Germany
Managing Director
Medium Hotel
8
Helpful
Executive Assistant from 100 to 199 room Bed & Breakfast & Inn in Chieming (Germany)
Verified
12 months ago
The quick and easy service for our guests. A workload reduction for our reception team, since many guest questions can be answered immediately on our homepage.
Germany
Germany
Executive Assistant
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Dialog Shift excels in facilitating seamless communication among teams. Its intuitive interface and seamless integration across various devices enable users to stay connected effortlessly. The platform offers robust customization options, allowing teams to tailor it to their specific needs and preferences. Additionally, Dialog Shift integrates the chatbot into Guestnet, enabling guests to access information about activities, the hotel, or the surrounding area without burdening the reception staff further. This feature enhances guest experience while optimizing operational efficiency.
Showing all answers to: "What does this product or service do well?"
Dialog Shift excels in facilitating seamless communication among teams. Its intuitive interface and seamless integration across various devices enable users to stay connected effortlessly. The platform offers robust customization options, allowing teams to tailor it to their specific needs and preferences. Additionally, Dialog Shift integrates the chatbot into Guestnet, enabling guests to access information about activities, the hotel, or the surrounding area without burdening the reception staff further. This feature enhances guest experience while optimizing operational efficiency.
They are providing an incredible service for the communication between hotel teams and their (future) guests. Generative AI is an absolute must right now and DialogShift is right there at the front providing a great service and product for their customers.
DialogShift provides AI-powered chatbots for hotels to enhance guest communication. The chatbots respond automatically to common guest requests. This saves time for the hotel and makes the guest experience much better.
We love the digital employee and are very happy to recommend Dialogshift's system to our hotel customers to optimize customer service, workflows and to increase direct bookings. It's great for guests to have a choice when it comes to inquiries and bookings. If you decide to go online and communicate with the bot, thanks to Dialogshift's smart system, you can expect personalized customer service and quick answers to questions - so guests feel well looked after and save time and effort - most importantly: around the clock , always available. Accordingly, the system relieves the employees in the hotel. The bot significantly reduces the amount of work required for advice via telephone or email. In addition, the efficient system ensures faster booking decisions due to the simplification.
There are many chatbots available for hotels but not all of them drive value or are mature enough. dailogshift offers a well designed tool which support hotel staff in a very efficient way and improves the services level between hotel and customer
Question:
What differentiates this product or service from the competition?
Answer:
Dialog Shift distinguishes itself through the integration of advanced AI technology. Unlike its competitors, Dialog Shift leverages AI to enhance communication processes further. Through natural language processing and machine learning algorithms, Dialog Shift's chatbot within Guestnet provides guests with personalized and responsive information. Thisapproach not only reduces the burden on reception staff but also ensures that guests receive timely and accurate assistance.
Showing all answers to: "What differentiates this product or service from the competition?"
Dialog Shift distinguishes itself through the integration of advanced AI technology. Unlike its competitors, Dialog Shift leverages AI to enhance communication processes further. Through natural language processing and machine learning algorithms, Dialog Shift's chatbot within Guestnet provides guests with personalized and responsive information. Thisapproach not only reduces the burden on reception staff but also ensures that guests receive timely and accurate assistance.
They adapt quickly to trends and new technologies and always have their customers wants and needs at the forefront of their minds. Also the team behind DialogShift are amazing and kind professionals - we are happy to be a partner.
DialogShift focuses 100% on the hotel industry. The solution is optimized to drive bookings and to enhance guest communication through automatic and fast replies. The solution not only works for single hotels, but also for hotel chains.
The questions of the chatbot to enrich the AI for automatic answering are already specialized by Dialogshift for hotels and are very practice-oriented - this helps enormously with the creation and relieves you of the challenge "What could the guest ask". The competent and very friendly team from Dialogshift supports you in all process steps. We highly recommend Dialogshift's chatbot for hotels.
The passion of the management team, respectively the founders in combination with their professional attitude is like a role model for startups. They are engaged heavily in the HSMA, the German part of HSMAI.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It's essential to take a demo of Dialog Shift and give modern technologies a chance. The ability to integrate the chatbot into various endpoints allows you to see the big picture and understand the comprehensive capabilities of this platform.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It's essential to take a demo of Dialog Shift and give modern technologies a chance. The ability to integrate the chatbot into various endpoints allows you to see the big picture and understand the comprehensive capabilities of this platform.
Get to know the product and company and right away book your demo. You will see all features and functions and can ask any questions you might have - they will for sure be able to answer all of them and present a perfect solution.
Check it out on how it is integrated in other hotels. You will get a good feeling on how it might benefit you as well. Also, prepare the list of common guest requests that you have. Then speak with the DialogShift team how to best integrate those requests in the Chatbot.
Don't hesitate! The chatbot is a game changer in communication, the best employee and an absolute added value for the guests. Enabling a fast, transparent offer is becoming increasingly important - the Dialogshift chatbot offers that. It relieves, simplifies and sells - and all at an unbeatable price-performance ratio!
As with all IT-investments, planning is extremly important. Define exactly your goals, set your KPIs and give a clear briefing. What I extremely like is the interface between dailypoint and dialogshift. So it is part of an overall guest management strategy.
Recommended by
Samira Gruber
Partner Manager
@
Guestnet
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Cathrin Diekmann
COO
@
TOURISMUSEXPERTEN
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Samira Gruber
Partner Manager
@
Guestnet
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Cathrin Diekmann
COO
@
TOURISMUSEXPERTEN
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
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Support
Unverified
DialogShift GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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