Avaya

4.5 (1 REVIEWS)

HT Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hospitality contact centers, CRS, staff communication, guest room entertainment

Avaya has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is Avaya?

Founded in 2000 | Headquarters in Santa Clara, CA | 16687 employees
Avaya is a comprehensive unified communications platform that facilitates seamless business collaboration and communication. It integrates various communication tools such as voice, video, messaging, and conferencing into a single, easy-to-use interface, making it suitable for companies of all sizes. Avaya enhances productivity by enabling efficient and effective communication across different channels, all while being scalable to fit into current business operations. The platform also includes robust contact center solutions, helping businesses manage customer interactions smoothly and improve customer satisfaction. Visit www.avaya.com for more information.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Avaya products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Avaya

FAQs

profile-empty-state.svg

Avaya doesn’t have any screenshots available

Avaya Alternatives

Not sure if Avaya is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Q4 '26 Staff Collaboration Tools Survey Insights

Is Avaya a good fit for your hotel?

Mid-sized
95% (371)
#1 of 17

hotelkit is a top Staff Collaboration Tools pick among mid-sized hotels on HotelTechReport, valued for its task management capabilities that streamline communication across departments, offering real-time updates and clear documentation. Users appreciate how tasks and handovers can be recorded and shared efficiently, eliminating reliance on emails and enhancing team coordination.

Large
93% (111)
#2 of 8

hotelkit is a top Staff Collaboration Tools pick among large hotels on HotelTechReport because it centralizes communication across departments, significantly enhancing task management and collaboration. Hoteliers appreciate that it allows for real-time updates, providing greater transparency and efficiency in handling guest requests and maintenance, which ultimately improves service delivery.

Small
95% (92)
#1 of 8

hotelkit is a top Staff Collaboration Tools pick among small hotels on HotelTechReport, enabling efficient communication through its digital housekeeping feature that provides real-time visibility into room statuses and tasks, which helps eliminate misunderstandings between departments.

Boutique Hotels
95% (253)
#2 of 16

hotelkit is a top Staff Collaboration Tools pick among boutique hotels on HotelTechReport for its ability to enhance communication across departments with seamless handover and task management features, ensuring that "everyone is up to date" and workflows remain organized.

Luxury Hotels
94% (197)
#2 of 15

hotelkit is a top Staff Collaboration Tools pick among luxury hotels on HotelTechReport, praised for its ability to streamline communication across departments, allowing tasks and repairs to be assigned and tracked in real-time, which enhances operational transparency and response times.

Resorts
97% (154)
#2 of 14

hotelkit is a top Staff Collaboration Tools pick among resorts on HotelTechReport, praised for centralizing communication and task management across departments, effectively reducing the chaos commonly associated with paper-based handovers. Hoteliers benefit from immediate access to operational updates and task statuses, simplifying daily workflows significantly.

North America
98% (26)
#6 of 13

Akia is a top Staff Collaboration Tools pick among mid-sized hotels in North America on HotelTechReport, due to its ability to automate guest messaging and streamline internal team communication through features like pre-registration forms and task management, which "makes my work much easier."

Europe
95% (539)
#1 of 9

hotelkit is a top Staff Collaboration Tools pick among mid-sized hotels in Europe on HotelTechReport, praised for its effective task management that allows teams to quickly assign and track tasks, improving communication and operational transparency. Users highlight that this centralized platform eliminates the chaos of emails and phone calls, simplifying workflows across departments.

Asia Pacific
96% (17)
#2 of 3

hotelkit is a top Staff Collaboration Tools pick among Asia Pacific on HotelTechReport, praised for its housekeeping tools that allow staff to organize daily tasks and manage guest requests directly from their phones, enhancing departmental communication.

Full 2026 Staff Collaboration Tools Survey Findings

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

OR
Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

Free AI-Powered Report

Want to find out if Avaya is a good fit for your hotel?

Get a free AI analyst report with ranked recommendations, real operator reviews, and pricing benchmarks tailored to your property.

Takes 2 min · No credit card needed

Click to unlock

Avaya Reviews Summary

4.5
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Avaya is the #43 most trending product in the Staff Collaboration Tools category (out of 64) and the #1434 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Avaya’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Avaya Pricing

Pricing Available By Request

Avaya has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Avaya to Top Alternatives

hotelkit Collaboration
Compare

All in one platform to simplify everyday work, enhnace team communication, automate housekeeping, and speed up repairs. hotelkit makes hotel management effortless!

View top Avaya alternatives
Get recommendation Image
Want to find out if Avaya is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Take the quiz

Avaya Reviews

Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Large (1)

Country

  • Egypt
    Egypt
    (1)

Region

  • Middle East
    Middle East
    (1)
9

Expensive but worth it

Regional Vice President & General Manager from 500+ room City Center Hotel in Cairo (Egypt)

Verified
9 years ago
It has a latest technology such as IP telephony with new features
Country Egypt
Regional Vice President & General Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Avaya is not recommended by any hotels

Check out the top 10 most recommended Avaya alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

Avaya hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Are you a consultant or vendor that recommends Avaya? Leave a recommendation

Avaya Integrations

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
RMS

This integration hasn’t been verified by Avaya yet.

RMS

86% recommended by 407 hotels

Hotel Management Software
WebRezPro

This integration hasn’t been verified by Avaya yet.

WebRezPro

93% recommended by 249 hotels

Property Management Systems
Amadeus

This integration hasn’t been verified by Avaya yet.

Amadeus

84% recommended by 179 hotels

Staff Collaboration Tools
Jonas Hospitality

This integration hasn’t been verified by Avaya yet.

Jonas Hospitality

93% recommended by 176 hotels

Property Management Systems
Shiji Group

This integration hasn’t been verified by Avaya yet.

Shiji Group

89% recommended by 114 hotels


Hudini

This integration hasn’t been verified by Avaya yet.

Hudini

94% recommended by 37 hotels


Oracle Hospitality

This integration hasn’t been verified by Avaya yet.

Oracle Hospitality

92% recommended by 613 hotels

Property Management Systems
innRoad
innRoad

88% recommended by 336 hotels

Property Management Systems
roommaster

This integration hasn’t been verified by Avaya yet.

roommaster

89% recommended by 228 hotels

Hotel Management Software
Maestro PMS

This integration hasn’t been verified by Avaya yet.

Maestro PMS

88% recommended by 48 hotels

Property Management Systems

Support

Unverified

Avaya has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

0/100

Recommended

90%

Still gathering info?

Schedule a free 30-minute product demo consultation

Get recommendation Image
Live

Download the Free Guide

Getting your hotel ready…

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information