Hudini In-Room Engagement

4.8 (16 REVIEWS)

HT Score

0 out of 100

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Hudini In-Room Engagement

Name: Hudini In-Room Engagement
Rating: 4.8 (16 reviews)

4.8 (16 REVIEWS)

Unranked in Hospitality TV

Enhance the guest experience with smart room features.

94% recommended by 39 hotels

Waldorf Astoria, Jumeirah, Proper Hotels & 36 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Hudini’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Support

Supportive

Hoteliers often highlight the availability and responsiveness of customer support for Hudini's Hospitality TV product as strengths. The support team is noted for being easy to reach and very supportive during the implementation phase. Hoteliers appreciate the team's willingness to assist and solve issues efficiently. However, there are suggestions for improvement, such as the need for flags or alerts to proactively notify properties of integration issues with PMS or service requests. Overall, the support staff are perceived as professional, knowledgeable, and quick in resolving issues, contributing significantly to the product's usability and effectiveness in the hotel environment.

ICT Program Manager

11.110431115707 months ago

Verified

... *Easy to reach the team for any support *During the implementation period the team is very supportive * The product is excellent ...

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Food and Beverage Corporate Systems Manager

10.884624664633 months ago

Verified

... For support, it would be extremely beneficial to have some kind of flag or alert set upto be able to notify the properties when issues arise such as integration sync issues from PMS to the app or ...

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Food and Beverage Corporate Systems Manager

10.884624664791 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.884624664922 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.884624665055 months ago

Verified

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Senior Business Project Manager

7.7233343426232 months ago

Verified

... Great asset to the hotel operations and guest comfort! ...

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Senior Business Project Manager

7.7233343427718 months ago

Verified

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Senior Business Project Manager

7.7233343429062 months ago

Verified

... Although there are details in design or functionality, the Hudini team is always very accomodating with our requests, their desire to assist and solve is honest and palpable. ...

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Senior Business Project Manager

7.7233343430414 months ago

Verified

... Although there are details in design or functionality, the Hudini team is always very accomodating with our requests, their desire to assist and solve is honest and palpable. ...

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Senior Business Project Manager

7.7233343431728 months ago

Verified

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IT Manager

5.3362375691058 months ago

Verified

... I like that they are very professional and they do their job very quickly. They have a very smart team and they are very cooperative. ...

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Automation

Streamlined

Hoteliers often highlight that Hudini’s Hospitality TV product significantly enhances workflow efficiency through automation. By automating tasks such as in-room service requests and online billing, the technology substantially reduces manual workload for hotel staff and minimizes errors in service delivery. This results in a notable decrease in calls to the front desk, as guests are enabled to find information and manage services on their own. The automation features are intuitive enough for both staff and guests to use effectively, contributing to an improved user experience and operational efficiency.

Food and Beverage Corporate Systems Manager

10.884624668689 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.88462466885 months ago

Verified

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Integrations

Connected

Hoteliers often emphasize the importance of integrations in Hudini's Hospitality TV product, highlighting the need for seamless connectivity with systems like PMS to avoid issues such as sync failures. They stress that reliable integrations are essential for maintaining service quality, and suggest implementing alerts to promptly notify properties of integration-related problems, ensuring consistent performance and guest satisfaction.

IT Support

11.110431122808 months ago

Verified

... More smart tv applications to be added in the tv like netflix, prime, disney+ an internet browser would be excellent. ...

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IT Support

11.110431122988 months ago

Verified

... More smart tv applications to be added in the tv like netflix, prime, disney+ an internet browser would be excellent. ...

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IT Support

11.110431123128 months ago

Verified

... More smart tv applications to be added in the tv like netflix, prime, disney+ an internet browser would be excellent. ...

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IT Support

11.110431123259 months ago

Verified

... More smart tv applications to be added in the tv like netflix, prime, disney+ an internet browser would be excellent. ...

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ICT Program Manager

11.11043112339 months ago

Verified

... More features can be included in the Hudini service, which can add more value-added service to the hotels and related industry. ...

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Food and Beverage Corporate Systems Manager

10.884624671913 months ago

Verified

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Senior Business Project Manager

7.7233343494586 months ago

Verified

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Senior Business Project Manager

7.7233343495871 months ago

Verified

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Value

Balanced

Hoteliers often highlight Hudini's Hospitality TV product and In-Room Engagement's strong value for money. They appreciate its capability to enhance guest comfort through in-room technology, allowing guests to easily access services such as dining and housekeeping requests, thereby improving operational efficiency and reducing the workload on staff. The software enables hotels to offer an interactive and comprehensive service directory, minimizing the need for printed materials and supporting environmental sustainability. Hoteliers also note the system's potential in increasing hotel revenue by promoting additional services through its platform. The partnership with Hudini is valued for its professionalism and swift support, with a focus on developing innovative products tailored to the hospitality industry.

IT Support

11.110431126312 months ago

Verified

... Amazing Hotel In room Technology. ...

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ICT Program Manager

11.110431126467 months ago

Verified

... More features can be included in the Hudini service, which can add more value-added service to the hotels and related industry. ...

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ICT Program Manager

11.110431126611 months ago

Verified

... Excellent service ...

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ICT Program Manager

11.110431126742 months ago

Verified

... More features can be included in the Hudini service, which can add more value-added service to the hotels and related industry. ...

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VP of Technology

10.884624675255 months ago

Verified

... Hudini as a partner has been a godsend, a partner who is invested in providing the best product for its partners. Innovative product and overall a great team to work with. ...

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Food and Beverage Corporate Systems Manager

10.884624675396 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.884624675525 months ago

Verified

... Innovative and effective! ...

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Food and Beverage Corporate Systems Manager

10.884624675669 months ago

Verified

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Senior Business Project Manager

7.7233343532168 months ago

Verified

... Great asset to the hotel operations and guest comfort! ...

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Senior Business Project Manager

7.7233343533498 months ago

Verified

... This is definitely a great tool to provide comfort to our guests and the power of interact with the hotel services and staff in their hands. Guests are able to order anything they like from the room service, communicate their needs to our housekeeping staff, request for assistance or our concierge and more. You are able to publish all your hotel services directory within the app, making it simple for guests and friendly to the enviroment as you can dispose any printed material. With their IPTV technology you give the same comfort to the guest while getting some rest in their room and enjoying themselves. Through their solutions the hotel has some powerful tools to increase the revenue by pushing any sort of products so guests can add an extra ...

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IT Manager

5.3362375792854 months ago

Verified

... The best developers! ...

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IT Manager

5.3362375794142 months ago

Verified

... I like that they are very professional and they do their job very quickly. They have a very smart team and they are very cooperative. ...

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Functionality

Balanced

Hoteliers often highlight the functionality of Hudini’s Hospitality TV product, emphasizing its reliability and feature completeness. They appreciate that it effectively supports core tasks like in-room dining, service requests, and online billing with minimal bugs or downtime. The system's flexibility is noted, with customization options that allow adapting workflows to hotel-specific needs. Automation features are praised for streamlining operations and reducing reliance on front desk staff, thereby improving efficiency. Insights and reporting capabilities are valued for providing actionable data that enhances guest experiences. Overall, hoteliers commend Hudini for delivering a robust and comprehensive suite of features essential for modern hospitality operations.

Head Of IT

11.207205325341 months ago

Verified

... Further customization options for hotel branding and analytics to track Guest's preferences and behavior for better personalization. Further customization options for hotel branding and more ...

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Head Of IT

11.207205325534 months ago

Verified

... Enhancing Guest Experience with Hudini's Hospitality Solutions. ...

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Head Of IT

11.207205325678 months ago

Verified

... Streamlined interface, seamless integration, and enhanced Guest engagement through Hudini's Hospitality TV, Hotel Guest App, and Mobile Ordering & Service ...

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IT Support

11.110431132269 months ago

Verified

... Amazing Hotel In room Technology. ...

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Food and Beverage Corporate Systems Manager

10.884624680793 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.884624680934 months ago

Verified

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Food and Beverage Corporate Systems Manager

10.884624681066 months ago

Verified

... We use Hudini for our custom hotel app. It is heavily used by our guests for in room dining, service requests and online bills. Our staff loves the decrease in calls to front desk and guests know where to go to find out general information about the hotel and amenities. Our younger crowd loves the modern alternatives to having to call front desk for basic ...

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Food and Beverage Corporate Systems Manager

10.884624681198 months ago

Verified

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Senior Business Project Manager

7.7233343587481 months ago

Verified

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Senior Business Project Manager

7.7233343588825 months ago

Verified

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Senior Business Project Manager

7.7233343590233 months ago

Verified

... Although there are details in design or functionality, the Hudini team is always very accomodating with our requests, their desire to assist and solve is honest and palpable. ...

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Senior Business Project Manager

7.7233343591599 months ago

Verified

... Although there are details in design or functionality, the Hudini team is always very accomodating with our requests, their desire to assist and solve is honest and palpable. ...

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IT Manager

5.3362375850956 months ago

Verified

... I like that they are very professional and they do their job very quickly. They have a very smart team and they are very cooperative. ...

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IT Manager

5.3362375852274 months ago

Verified

... If you ask me, there is nothing to improve. They are the best in their job and there is no need to push them or instruct them twice. ...

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IT Manager

5.3362375853573 months ago

Verified

... If you ask me, there is nothing to improve. They are the best in their job and there is no need to push them or instruct them twice. ...

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User Interface

Intuitive

Hoteliers often highlight the user interface of Hudini’s Hospitality TV product for its ease of navigation and modern visual design. The interface is described as intuitive, allowing both staff and guests to interact smoothly with various hotel services. Users appreciate the clarity of information presented, which helps guests easily find and request services like room dining or assistance. Furthermore, hoteliers note the system's responsiveness and effectiveness on mobile devices, enhancing accessibility for guests. The customization options in the interface allow for personalizing settings to meet individual preferences, making the tool versatile for various needs. Overall, the user interface is seen as a major strength, contributing significantly to guest satisfaction and operational efficiency.

IT Support

11.110431136443 months ago

Verified

... The flexibility of the system and fluidness of the interface, Prompt and right to the point customer support, Stable system. ...

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Pre - Opening Specialist

11.110431136611 months ago

Verified

... Simple & Elegnt ...

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ICT Program Manager

11.110431136752 months ago

Verified

... *Easy to reach the team for any support *During the implementation period the team is very supportive * The product is excellent ...

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ICT Program Manager

11.110431136893 months ago

Verified

... *Easy to reach the team for any support *During the implementation period the team is very supportive * The product is excellent ...

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Food and Beverage Corporate Systems Manager

10.884624685449 months ago

Verified

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Senior Business Project Manager

7.7233343630055 months ago

Verified

... Great asset to the hotel operations and guest comfort! ...

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Senior Business Project Manager

7.7233343631429 months ago

Verified

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Senior Business Project Manager

7.7233343632721 months ago

Verified

... Although there are details in design or functionality, the Hudini team is always very accomodating with our requests, their desire to assist and solve is honest and palpable. ...

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Senior Business Project Manager

7.7233343634035 months ago

Verified

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What Types of Hotels Hudini is Popular For

Size

4 | X-Small (1-9 room)

1 | Small (10-24 room)

8 | Medium (25-74 room)

10 | Large (75-199 room)

20 | X-Large (200+ room)

Country

17 | United Arab Emirates

4 | Montenegro

4 | Morocco

2 | India

2 | Saudi Arabia

2 | United States of America

2 | Mexico

2 | Qatar

1 | Bahrain

1 | Italy

1 | Bahamas

1 | Philippines

1 | Singapore

Type

40 | Luxury Hotels

27 | Resorts

13 | Branded Hotels

9 | Bed & Breakfast & Inns

7 | Boutiques

6 | City Center Hotels

6 | Airport/Conference Hotels

5 | Limited Service & Budget Hotels

2 | Casinos

1 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Motels

1 | RV Parks & Campgrounds

Region

21 | Middle East

5 | Europe

5 | Asia Pacific

4 | North America

4 | Africa

1 | Central America

What is Hudini?

Founded in 2018 | Headquarters in Hoboken (United States) | 72 employees

View website

Contactless Check-in

IPTV

In-room Dining

In-room tablet solution

GRMS

Features

Branding & Customization

4/5 features

Customizable Branded Interface
On-screen hotel services

Casting & Streaming

4/5 features

Device Streaming (Android Compatible)
Device Streaming (iOS Compatible)
Interactive Channel Guide
Device Streaming
Pandora
YouTube
Hulu
Netflix

Messaging & Communication

4/5 features

Housekeeping Module
Guest Messages & Notifications
Wake Up Calls
Folio Review & Checkout
Welcome page

Promotions

4/5 features

Guest Marketing

Display ads for upsell opportunities and hotel marketing/guest engagement and earn money
On-screen Purchases & Ordering
On-screen hotel services
Mini-guide channel banner

Analytics & Reporting

4/5 features

Usage Analytics

Security & Data Management

4/5 features

Secure Guest Authentication

Other

0/2 features

PMS Integration
Open API

Available Add-ons & Modules

Hudini Reviews Summary

4.8

Excellent

16 reviews

Ease of Use

4.8/5

Customer Support

4.8/5

ROI

4.8/5

Implementation

4.7/5

Recommended for

Hotel Guest Apps Ranked #5 out of 84

Mobile Ordering & Room Service Ranked #8 out of 49

Hospitality TV Ranked #4 out of 47

Contactless Check-in Ranked #12 out of 73

Upselling Software Ranked #19 out of 63

Hudini Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.