Hudini In-Room Engagement

4.8 (15 REVIEWS)

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Hudini In-Room Engagement

4.8 (15 REVIEWS)

Unranked in Hospitality TV

Enhance the guest experience with smart room features.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hudini In-Room Engagement is the #1 most trending product in the Hospitality TV category (out of 46) and the #75 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Hudini’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hudini In-Room Engagement
Founded in 2018 | Headquarters in Hoboken (United States) | 72 employees
Give guests access to all their favourite content on their personal and hotel devices so that they can pick up right where they left off. Leverage the power of seamless entertainment with screen casting and voice command features for an in-room experience unlike any other.

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Capabilities

Contactless Check-in

IPTV

In-room Dining

In-room tablet solution

GRMS

Features

Branding & Customization

4/5 features

Casting & Streaming

4/5 features

Messaging & Communication

4/5 features

Promotions

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Hudini Hospitality TV

Hospitality TV

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Hudini Average Hudini

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0

Success Stories

0

References

15

Featured Customers

Success Stories

profile-empty-state.svg

Hudini doesn’t have any case studies available

Popularity by Segment

Size

6 | Medium (25-74 room)

5 | Large (75-199 room)

28 | X-Large (200+ room)

Country

14 | United Arab Emirates

4 | Morocco

3 | United States of America

2 | India

2 | Mexico

2 | Mauritius

2 | Qatar

1 | Saudi Arabia

1 | Bahrain

1 | Dominican Republic

1 | Italy

1 | Bahamas

1 | Montenegro

1 | Philippines

1 | Singapore

Type

31 | Luxury Hotels

19 | Resorts

8 | Branded Hotels

2 | Boutiques

1 | Bed & Breakfast & Inns

1 | Casinos

1 | City Center Hotels

1 | Extended Stay & Serviced Apartments

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

17 | Middle East

6 | Africa

5 | North America

5 | Asia Pacific

2 | Europe

2 | Central America

Category

28 | Hotel Guest Apps

18 | Mobile Ordering & Room Service

15 | Hospitality TV

7 | Contactless Check-in

1 | Upselling Software

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Hotelier Rating

Excellent
31
Very Good
7
Average
0
Poor
1
Terrible
0

Property Size

  • Medium (6)
  • Large (5)
  • X-Large (28)

Country

  • United Arab Emirates
    United Arab Emirates
    (14)
  • Morocco
    Morocco
    (4)
  • United States of America
    United States of America
    (3)
  • India
    India
    (2)
  • Mexico
    Mexico
    (2)
  • Mauritius
    Mauritius
    (2)
  • Qatar
    Qatar
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Bahrain
    Bahrain
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Italy
    Italy
    (1)
  • Bahamas
    Bahamas
    (1)
  • Montenegro
    Montenegro
    (1)
  • Philippines
    Philippines
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (5)
  • Middle East
    Middle East
    (17)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (6)
10

Great asset to the hotel operations and guest comfort!

Senior Business Project Manager from 500+ room Branded Hotel in Cancún (Mexico)

Verified
1 months ago
This is definitely a great tool to provide comfort to our guests and the power of interact with the hotel services and staff in their hands. Guests are able to order anything they like from the room service, communicate their needs to our housekeeping staff, request for assistance or our concierge and more. You are able to publish all your...
Country Mexico
Senior Business Project Manager
X-Large Hotel
9

Innovative and effective!

Food and Beverage Corporate Systems Manager from 200 to 499 room Boutique in Santa Monica (United States of America)

Verified
4 months ago
We use Hudini for our custom hotel app. It is heavily used by our guests for in room dining, service requests and online bills. Our staff loves the decrease in calls to front desk and guests know where to go to find out general information about the hotel and amenities. Our younger crowd loves the modern alternatives to having to call front...
Country United States of America
Food and Beverage Corporate Systems Manager
X-Large Hotel
10

Great Partner, Amazing Tech, and very forward thinking

VP of Technology from 500+ room Boutique in Miami (United States of America)

Verified
4 months ago
Hudini as a partner has been a godsend, a partner who is invested in providing the best product for its partners. Innovative product and overall a great team to work with.
Country United States of America
VP of Technology
X-Large Hotel
8

Most customizable IPTV system

Cluster IT Manager from 200 to 499 room Luxury Hotel in (Bahrain)

Verified
4 months ago
We are using Hudini to engage guests to use TV to make IRD orders and service requests to avoid many calls to the telephone operator. We have the flexibility of adding channels or other contents effortlessly with their CMS portal. A well experienced team of technicians are available anytime for the support.
Country Bahrain
Cluster IT Manager
X-Large Hotel
8

Hudini System

IT Support from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
4 months ago
The service seems to be good and they give swift support for the concerns raised. Would recommend the service they provide.
Country United Arab Emirates
IT Support
X-Large Hotel
10

Excellent service

ICT Program Manager from 200 to 499 room Luxury Hotel in مكة (Saudi Arabia)

Verified
4 months ago
*Easy to reach the team for any support *During the implementation period the team is very supportive * The product is excellent
Country Saudi Arabia
ICT Program Manager
X-Large Hotel
10

Simple & Elegnt

Pre - Opening Specialist from 100 to 199 room Luxury Hotel in دبي (United Arab Emirates)

Verified
4 months ago
The product is very simple and very easy to configure. The user interface is great and over all its a great experience for the guests.
Country United Arab Emirates
Pre - Opening Specialist
Large Hotel
10

Amazing Hotel In room Technology.

IT Support from 500+ room Luxury Hotel in Dubai (United Arab Emirates)

Verified
4 months ago
The flexibility of the system and fluidness of the interface, Prompt and right to the point customer support, Stable system.
Country United Arab Emirates
IT Support
X-Large Hotel
10

Very good experience and the exemplary customer service innovative technology offering, and prompt issue resolution.

Field support engineer from 25-49 room Branded Hotel in Dubai (United Arab Emirates)

Verified
4 months ago
Consistently provides topnotch customer service, ensuring prompt responses and effective in fixing the issues. • Reliable Delivery: The vendor's commitment to meeting delivery timelines adds a layer of trust and dependability to our collaboration.
Country United Arab Emirates
Field support engineer
Medium Hotel
10

Swift response with timely support

IT Manager from 500+ room Luxury Hotel in

Verified
4 months ago
Hudini Hospitality TV is simple to use, steady with seamless functionality, yet offers extraordinary customization and provisioning on CMS portal by end user.
IT Manager
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

In our Project. This product provides what is the required design by our customer. In my experience as a partner of the Hudini team that is handled by Ms. Angeline Capiral, they are so approachable and providing their service on time.

Question:

What differentiates this product or service from the competition?

Answer:

Hudini team is a great partner that I can recommend to other companies. They are so professional and take all additional requests from the customer to provide a customer satisfaction service. They show how great team the Hudini is.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Continue the environment of the business as professionals. And, the continue to be humble and approachable all of the time. I never felt that Avaya and Hudini is different company as our project goes by. GREAT JOB Ms. Angeline.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Allan Gante Project Manager @ Avaya
RecommendationAvatar
Allan Gante Project Manager @ Avaya
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Support

Unverified

Hudini has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

93%

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