Avaya

4.5 (1 REVIEWS)

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HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hospitality contact centers, CRS, staff communication, guest room entertainment

Avaya has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.5
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Avaya is the #30 most trending product in the Staff Collaboration Tools category (out of 53) and the #1529 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Avaya’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Avaya
Founded in 2000 | Headquarters in Santa Clara, CA | 16687 employees
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

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Capabilities

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Avaya doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

Avaya has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Large (1)

Country

  • Egypt
    Egypt
    (1)

Region

  • Middle East
    Middle East
    (1)
9

Expensive but worth it

Regional Vice President & General Manager from 500+ room City Center Hotel in (Egypt)

Verified
6 years ago
It has a latest technology such as IP telephony with new features
Country Egypt
Regional Vice President & General Manager
X-Large Hotel
  • 1

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Expert Q&A and Partner Recommendations

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Integrations

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Company Functionality
Oracle Hospitality

This integration hasn’t been verified by Avaya yet.

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RMS

This integration hasn’t been verified by Avaya yet.

RMS

86% recommended by 329 hotels

Hotel Management Software
WebRezPro

This integration hasn’t been verified by Avaya yet.

WebRezPro

94% recommended by 209 hotels

Property Management Systems
Stayntouch

This integration hasn’t been verified by Avaya yet.

Stayntouch

94% recommended by 158 hotels


Amadeus

This integration hasn’t been verified by Avaya yet.

Amadeus

83% recommended by 154 hotels

Staff Collaboration Tools
Maestro PMS

This integration hasn’t been verified by Avaya yet.

Maestro PMS

87% recommended by 39 hotels

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Hudini

This integration hasn’t been verified by Avaya yet.

Hudini

93% recommended by 33 hotels


Yanolja Cloud Solution (formerly eZee)

This integration hasn’t been verified by Avaya yet.

Yanolja Cloud Solution (formerly eZee)

94% recommended by 471 hotels

Hotel Management Software
InnQuest

This integration hasn’t been verified by Avaya yet.

InnQuest

85% recommended by 110 hotels

Hotel Management Software

Support

Unverified

Avaya has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

90%

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