Compare Reputation Manager (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestService - Surveys

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Guest Service

GuestService - Surveys

3 reviews

Compare Reputation Manager (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestService - Surveys

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestService - Surveys. Find out which Reputation Management is right for you based on realtime data from 75 verified hotelier reviews across 18 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

GuestService - Surveys

3 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Flexkeeping (Glitch Management)

99%

GuestService - Surveys

100%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Flexkeeping (Glitch Management)

5

GuestService - Surveys

5
ROI

Reputation Manager (by Customer Alliance)

4.4

Flexkeeping (Glitch Management)

4.8

GuestService - Surveys

5
Implementation

Reputation Manager (by Customer Alliance)

4.8

Flexkeeping (Glitch Management)

4.9

GuestService - Surveys

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Flexkeeping (Glitch Management)

GuestService - Surveys

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Flexkeeping
vs.
Guest Service

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-

Flexkeeping (Glitch Management)

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Flexkeeping
vs.
Guest Service

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

GuestService - Surveys

Reception team

Front Office from (Turkey)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Flexkeeping (Glitch Management)

Amazing company

GM

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
References
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles