Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestRevu

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
GuestRevu

GuestRevu

321 reviews

Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestRevu

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs GuestRevu. Find out which Guest Survey Software is right for you based on realtime data from 405 verified hotelier reviews across 62 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

GuestRevu

95 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

GuestRevu

321 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Flexkeeping (Glitch Management)

99%

GuestRevu

94%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Flexkeeping (Glitch Management)

5

GuestRevu

4.6
ROI

Guest Feedback (by Customer Alliance)

4.4

Flexkeeping (Glitch Management)

4.8

GuestRevu

4.6
Implementation

Guest Feedback (by Customer Alliance)

4.6

Flexkeeping (Glitch Management)

4.9

GuestRevu

4.6
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Flexkeeping (Glitch Management)

GuestRevu

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Flexkeeping
vs.
GuestRevu

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%
Featured clients
-

Flexkeeping (Glitch Management)

GuestRevu

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Flexkeeping
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Amazing company

GM

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from
References
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

General Info