Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs Hotel Speaker

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Hotel Speaker

Hotel Speaker

27 reviews

Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs Hotel Speaker

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) vs Hotel Speaker. Find out which Guest Survey Software is right for you based on realtime data from 111 verified hotelier reviews across 28 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
Hotel Speaker

Hotel Speaker

Ranked 6 (out of 55)

4.8
27 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

Hotel Speaker

80 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Hotel Speaker

27 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Flexkeeping (Glitch Management)

99%

Hotel Speaker

95%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Flexkeeping (Glitch Management)

5

Hotel Speaker

4.9
ROI

Guest Feedback (by Customer Alliance)

4.4

Flexkeeping (Glitch Management)

4.8

Hotel Speaker

4.7
Implementation

Guest Feedback (by Customer Alliance)

4.6

Flexkeeping (Glitch Management)

4.9

Hotel Speaker

4.9
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Hotel Speaker

4.9

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Flexkeeping (Glitch Management)

Hotel Speaker

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Hotel Speaker

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Flexkeeping
vs.
Hotel Speaker

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Hotel Speaker

City Center Hotels - 26%
Branded Hotels - 26%
Luxury Hotels - 15%
Featured clients
-

Flexkeeping (Glitch Management)

Hotel Speaker

Hotel Speaker doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker Average Hotel Speaker

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Flexkeeping
vs.
Hotel Speaker

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Hotel Speaker

Personalised, perfectly written in all languages

Communications Manager from Les Roquetes (Spain)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Hotel Speaker

Excellent service, excellent platform.

General Manager from München (Germany)
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Amazing company

GM

Hotel Speaker

Excellent service, excellent platform.

General Manager from München (Germany)
References
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

Hotel Speaker

Hotel Speaker doesn’t have any references available

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

Hotel Speaker

Listings Management (1)
Recent Company Updates
-

Hotel Speaker

Hotel Speaker doesn’t have any recent company updates

Recent Articles

Hotel Speaker

Hotel Speaker doesn’t have any recent articles