Compare Guest Feedback (by Customer Alliance) vs GuestRevu vs Flexkeeping (Glitch Management)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
GuestRevu

GuestRevu

321 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Guest Feedback (by Customer Alliance) vs GuestRevu vs Flexkeeping (Glitch Management)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs GuestRevu vs Flexkeeping (Glitch Management). Find out which Guest Survey Software is right for you based on realtime data from 405 verified hotelier reviews across 62 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

GuestRevu

95 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

GuestRevu

321 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

GuestRevu

94%

Flexkeeping (Glitch Management)

99%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

GuestRevu

4.6

Flexkeeping (Glitch Management)

5
ROI

Guest Feedback (by Customer Alliance)

4.4

GuestRevu

4.6

Flexkeeping (Glitch Management)

4.8
Implementation

Guest Feedback (by Customer Alliance)

4.6

GuestRevu

4.6

Flexkeeping (Glitch Management)

4.9
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

GuestRevu

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
GuestRevu
vs.
Flexkeeping

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-

GuestRevu

Flexkeeping (Glitch Management)

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
GuestRevu
vs.
Flexkeeping

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from

Flexkeeping (Glitch Management)

Amazing company

GM
References
-

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info