Compare Guest Feedback (by Customer Alliance) vs Medallia vs Loop CXM (by Benbria)
Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Medallia vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 74 verified hotelier reviews across 15 countries.
Customer Alliance
Ranked 3 (out of 25)
Medallia
Ranked 8 (out of 25)
Benbria
Ranked 14 (out of 25)
Ratings Summary
Guest Feedback (by Customer Alliance)
88
Medallia
unranked
Loop CXM (by Benbria)
unranked
Guest Feedback (by Customer Alliance)
65 verified reviewsMedallia
8 verified reviewsLoop CXM (by Benbria)
1 verified reviewsGuest Feedback (by Customer Alliance)
Medallia
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Medallia
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Medallia
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Medallia
Loop CXM (by Benbria)
Not enough data available
Guest Feedback (by Customer Alliance)
Verified Customer Support
Medallia
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Medallia
Loop CXM (by Benbria)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Medallia
Nice Tool
General Manager from San Francisco (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingReferences
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
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General Info
Screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Systems (1)
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Recent Company Updates
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Recent Articles