Compare Guest Feedback (by Customer Alliance) vs Medallia vs Revinate (Surveys)
Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Medallia vs Revinate (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 219 verified hotelier reviews across 52 countries.
Customer Alliance
Ranked 4 (out of 26)
Medallia
Ranked 8 (out of 26)
Revinate
Ranked 3 (out of 26)
Ratings Summary
Guest Feedback (by Customer Alliance)
87
Medallia
unranked
Revinate (Surveys)
87
Guest Feedback (by Customer Alliance)
65 verified reviewsMedallia
8 verified reviewsRevinate (Surveys)
146 verified reviewsGuest Feedback (by Customer Alliance)
Medallia
Revinate (Surveys)
Guest Feedback (by Customer Alliance)
Medallia
Revinate (Surveys)
Guest Feedback (by Customer Alliance)
Medallia
Revinate (Surveys)
Guest Feedback (by Customer Alliance)
Medallia
Revinate (Surveys)
Guest Feedback (by Customer Alliance)
Verified Customer Support
Medallia
Verified Customer Support
Revinate (Surveys)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Medallia
Revinate (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
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Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Revinate (Surveys)
Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
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Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Revinate (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Revinate (Surveys)
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from Pasay (Philippines)Most Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Medallia
Nice Tool
General Manager from San Francisco (United States)Revinate (Surveys)
Learning
Guest Services SupervisorMost Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Revinate (Surveys)
Great Control and management tool for guest reputation
Area GMReferences
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General Info
Screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Systems (1)
Revinate (Surveys)
Property Management Systems (40)
Hotel Management Software (20)
Booking Engine (14)
Recent Company Updates
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Recent Articles