Compare Guest Feedback (by Customer Alliance) vs Sprout Social vs Flexkeeping (Glitch Management)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Sprout Social

Sprout Social

4 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Guest Feedback (by Customer Alliance) vs Sprout Social vs Flexkeeping (Glitch Management)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Sprout Social vs Flexkeeping (Glitch Management). Find out which Guest Survey Software is right for you based on realtime data from 88 verified hotelier reviews across 21 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Sprout Social

Sprout Social

Ranked 4 (out of 21)

3.8
4 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Sprout Social

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Sprout Social

4 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Sprout Social

75%

Flexkeeping (Glitch Management)

99%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Sprout Social

4.8

Flexkeeping (Glitch Management)

5
ROI

Guest Feedback (by Customer Alliance)

4.4

Sprout Social

3.5

Flexkeeping (Glitch Management)

4.8
Implementation

Guest Feedback (by Customer Alliance)

4.6

Sprout Social

Not enough data available

Flexkeeping (Glitch Management)

4.9
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Sprout Social

3.5

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Sprout Social

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Sprout Social

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sprout Social
vs.
Flexkeeping

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Sprout Social

Other - 50%
Luxury Hotels - 25%
Resorts - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-
-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sprout Social

Pricing Available By Request
Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Sprout Social
vs.
Flexkeeping
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sprout Social

Fraud

Supervisor Social Media

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sprout Social

Great Dashboard functionality

Hotel Blogger and Social Media Consuntlant from Santa Rosa (United States)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sprout Social

Fraud

Supervisor Social Media

Flexkeeping (Glitch Management)

Amazing company

GM
References
-
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Sprout Social doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Sprout Social

Sprout Social doesn't have any integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)
View all integrations (19)
Recent Articles

Sprout Social

Sprout Social doesn’t have any recent articles