Compare Flexkeeping (Glitch Management) vs Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance)

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Flexkeeping (Glitch Management) vs Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance)

Guest Surveys & Feedback vendor comparison between Flexkeeping (Glitch Management) vs Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 85 verified hotelier reviews across 20 countries.

Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Tripadvisor (Reputation Pro)

100%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Flexkeeping (Glitch Management)

5

Tripadvisor (Reputation Pro)

5

Guest Feedback (by Customer Alliance)

4.7
ROI

Flexkeeping (Glitch Management)

4.8

Tripadvisor (Reputation Pro)

4.5

Guest Feedback (by Customer Alliance)

4.4
Implementation

Flexkeeping (Glitch Management)

4.9

Tripadvisor (Reputation Pro)

Not enough data available

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Tripadvisor (Reputation Pro)

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Tripadvisor
vs.
Customer Alliance

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients

Flexkeeping (Glitch Management)

-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Flexkeeping
vs.
Tripadvisor
vs.
Customer Alliance
1-click quote request

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

General Info

Screenshots
Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)
View all integrations (18)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
View all integrations (59)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)
Recent Articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles