Compare AI Review Assistant (by MARA Solutions) vs Guest Feedback (by Customer Alliance)

MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare AI Review Assistant (by MARA Solutions) vs Guest Feedback (by Customer Alliance)

Reputation Management vendor comparison between AI Review Assistant (by MARA Solutions) vs Guest Feedback (by Customer Alliance) . Find out which Reputation Management is right for you based on realtime data from 272 verified hotelier reviews across 39 countries.

MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon
Popularity

AI Review Assistant (by MARA Solutions)

207 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

AI Review Assistant (by MARA Solutions)

96%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

AI Review Assistant (by MARA Solutions)

4.9

Guest Feedback (by Customer Alliance)

4.7
ROI

AI Review Assistant (by MARA Solutions)

4.6

Guest Feedback (by Customer Alliance)

4.4
Implementation

AI Review Assistant (by MARA Solutions)

4.8

Guest Feedback (by Customer Alliance)

4.6
Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

AI Review Assistant (by MARA Solutions)

Guest Feedback (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

MARA Solutions
vs.
Customer Alliance
vs.

Customers

Top 3 Segments

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
MARA Solutions
vs.
Customer Alliance
vs.

What Customers Are Saying

Most Recent Review

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available
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General Info

Screenshots
Integrations

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)