Compare TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews

Compare TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance) vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 562 verified hotelier reviews across 102 countries.

TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile

Ratings Summary

HT Score

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

TrustYou Customer Experience Platform (CXP)

290 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews
Likelihood to Recommend

TrustYou Customer Experience Platform (CXP)

88%

Guest Feedback (by Customer Alliance)

94%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

TrustYou Customer Experience Platform (CXP)

4.5

Guest Feedback (by Customer Alliance)

4.7

AI Review Assistant (by MARA Solutions)

4.9
ROI

TrustYou Customer Experience Platform (CXP)

4.2

Guest Feedback (by Customer Alliance)

4.4

AI Review Assistant (by MARA Solutions)

4.6
Implementation

TrustYou Customer Experience Platform (CXP)

4.3

Guest Feedback (by Customer Alliance)

4.6

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

TrustYou Customer Experience Platform (CXP)

Guest Feedback (by Customer Alliance)

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
Customer Alliance
vs.
MARA Solutions

Customers

Top 3 Segments

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients

TrustYou Customer Experience Platform (CXP)

-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
TrustYou
vs.
Customer Alliance
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)
Most Positive Review

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
Most Critical

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
References

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)