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Carlito App
4.6 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Carlito App
Unranked in Hotel Guest Apps
Carlito: Your Digital Concierge, Personalizing Stays, Perfecting Operations.
93% recommended by 3 hotels
Carlito has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Carlito?
Founded in 2021 | Headquarters in Kreisfreie Stadt Berlin (Germany) | 12 employees
Carlito App is a customizable hotel app builder that fulfills the dual roles of guest concierge and operational optimizer. It provides AI summary reviews and AI summary recommendations, making it a valuable tool for both guests and hotel staff.
For guests, Carlito App allows for the personalization of their stay, offering an enhanced experience tailored to individual preferences. For hoteliers, it optimizes operations by fine-tuning services based on guest feedback and data-driven insights. This synergy creates a seamless and improved overall hotel experience, making Carlito an essential addition to any modern hospitality business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Carlito products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Carlito Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Carlito Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Carlito
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Carlito's Provided Description:
"Fulfilling the dual roles of guest concierge and operational optimizer, Carlito is a customizable hotel app builder that accomplishes essential tasks in the hospitality industry. It allows guests to personalize their stay and hoteliers to fine-tune their services, creating a synergistic environment that enhances the overall hotel experience."
FAQs
Carlito App Alternatives
Not sure if Carlito is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Streamline Service Booking and Enhance Guest Experience
Streamline Service Booking and Enhance Guest Experience
Bookito transforms your services into bookable experiences, simplifying scheduling, and maximizing revenue. Customizable options for pricing, duration, and participants optimize the booking process, ensuring a seamless guest experience.
Optimize F&B Services and Enhance Guest Satisfaction
Optimize F&B Services and Enhance Guest Satisfaction
Bookito's F&B feature allows guests to order from their rooms or poolside. This streamlines operations, boosts guest satisfaction, and reduces wait times, freeing staff to focus on exceptional service.
Stay in Control of Your Hotel's Bookings
Stay in Control of Your Hotel's Bookings
Bookito offers an all-encompassing overview of hotel services. Manage bookings with monthly and weekly views, and the flexibility to hide or enable service categories. This feature ensures operational efficiency and optimal guest experiences.
Manage Hotel's Booking Requests Effectively
Manage Hotel's Booking Requests Effectively
Track the status of reservations, including confirmed, waiting, cancelled, and waiting list bookings. Bookito simplifies your hotel's booking management, leading to an organized and efficient operation.
Seamless Communication & Real-Time Interaction
Seamless Communication & Real-Time Interaction
Our Virtual Reception and guest messaging feature enhance guest experience and streamline hotel communication. This includes an interactive chat for real-time communication, trackable chat history, and customizable staff profiles for an efficient and personalized service experience.
Notifications & Engagement System
Notifications & Engagement System
Keep guests informed and engaged with targeted push notifications about special events, discounts, and activities. Our system also offers multilingual notifications for a global audience, and SMS alerts for timely responses, increasing guest satisfaction.
Multilingual Guest Communications
Multilingual Guest Communications
The Deepl Premium Integration eliminates language barriers and promotes seamless communication with guests from all around the world. This feature ensures a smooth and enjoyable stay for your guests, regardless of their language preference.
Delivering Seamless Guest Experiences with a Digital Directory
Delivering Seamless Guest Experiences with a Digital Directory
Carlito's Digital Guest Directory transforms your hotel services into a user-friendly platform, showcasing amenities, local activities, and more. It streamlines the guest experience while improving operational efficiency, featuring a flexible content editor and adaptive content delivery.
Customizable Hotel Branding
Customizable Hotel Branding
Carlito lets you tailor your Digital Guest Directory to match your brand's identity, including color schemes and logo integration. Craft unique content that reflects your brand's tone and messaging, ensuring your hotel leaves a lasting impression on your guests.
Personalized Destination Guides & Events
Personalized Destination Guides & Events
Boost guest satisfaction with Carlito's personalized destination guides and events. Create custom content categories, share insider tips, and promote partner services with special offers, all while enhancing your guests' local discovery experience.
Daily Bird Feature for Regular Updates
Daily Bird Feature for Regular Updates
With Carlito's "Daily Bird" feature, you can share daily news, highlights, and relevant content tailored to your guests' interests. This not only keeps them informed but also fosters a sense of connection and enriches their stay.
Hotel Blog for Sharing Unique Stories
Hotel Blog for Sharing Unique Stories
Carlito's "Blog" feature offers an inside scoop on what makes your hotel stand out. From stories about locally sourced ingredients to behind-the-scenes looks at your team, you can provide guests with an immersive experience into your hotel's unique culture.
Versatile Content Display on Various Screens
Versatile Content Display on Various Screens
With Carlito, you can display your digital guest directory on a variety of screens, from in-room TVs to portrait screens in common areas. The app auto-detects its screen orientation, allowing you to install it on different displays without additional configuration, thereby enhancing the guest experience with easily accessible information.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q4 '26 Hotel Guest Apps Survey Insights
Is Carlito a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 19
Mid-sized
95%
(229)
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport, praised for its automated pre-arrival check-in that streamlines guest arrivals and boosts operational efficiency. Hoteliers appreciate how "over 90% of our guests now complete their check-in" using this feature.
#1
of 15
Small
93%
(139)
Duve is a top Hotel Guest Apps pick among small hotels on HotelTechReport, praised for its contactless pre-check-in feature that allows guests to complete their registrations and payments seamlessly before arrival. This significantly reduces front desk workload and enhances the guest experience.
#1
of 14
Large
96%
(195)
Duve is a top Hotel Guest Apps pick among large hotels on HotelTechReport for its contactless check-in, which significantly streamlines arrival processes by allowing guests to pre-register and reducing front desk workload. Hoteliers appreciate the platform’s ability to enhance guest communication while promoting upsells seamlessly.
Mid-sized
95%
(229)
#1
of 19
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport, praised for its automated pre-arrival check-in that streamlines guest arrivals and boosts operational efficiency. Hoteliers appreciate how "over 90% of our guests now complete their check-in" using this feature.
Small
93%
(139)
#1
of 15
Duve is a top Hotel Guest Apps pick among small hotels on HotelTechReport, praised for its contactless pre-check-in feature that allows guests to complete their registrations and payments seamlessly before arrival. This significantly reduces front desk workload and enhances the guest experience.
Large
96%
(195)
#1
of 14
Duve is a top Hotel Guest Apps pick among large hotels on HotelTechReport for its contactless check-in, which significantly streamlines arrival processes by allowing guests to pre-register and reducing front desk workload. Hoteliers appreciate the platform’s ability to enhance guest communication while promoting upsells seamlessly.
Rank
Hotel type
Popular alternatives
#1
of 21
Boutique Hotels
94%
(256)
Duve is a top Hotel Guest Apps pick among boutique hotels on HotelTechReport for its ability to streamline guest communication and the check-in process, allowing hotel staff to manage multiple guest interactions in one centralized hub. Hoteliers appreciate how it enables personalized service, enhances upselling opportunities, and keeps everything organized for a smoother guest experience.
#1
of 18
City Center Hotels
95%
(247)
Duve is a top Hotel Guest Apps pick among city center hotels on HotelTechReport because its online check-in feature significantly streamlines guest arrivals, reducing front desk congestion. Hoteliers appreciate that it allows them to communicate effectively throughout the guest journey, aligning with their operational needs.
#1
of 17
Airport/Conference Hotels
96%
(135)
Duve is a top Hotel Guest Apps pick among Conference on HotelTechReport, praised for its pre-check-in feature that significantly streamlines the check-in process, allowing hotels to efficiently manage high occupancy days and keep guests informed about early check-in options.
Boutique Hotels
94%
(256)
#1
of 21
Duve is a top Hotel Guest Apps pick among boutique hotels on HotelTechReport for its ability to streamline guest communication and the check-in process, allowing hotel staff to manage multiple guest interactions in one centralized hub. Hoteliers appreciate how it enables personalized service, enhances upselling opportunities, and keeps everything organized for a smoother guest experience.
City Center Hotels
95%
(247)
#1
of 18
Duve is a top Hotel Guest Apps pick among city center hotels on HotelTechReport because its online check-in feature significantly streamlines guest arrivals, reducing front desk congestion. Hoteliers appreciate that it allows them to communicate effectively throughout the guest journey, aligning with their operational needs.
Airport/Conference Hotels
96%
(135)
#1
of 17
Duve is a top Hotel Guest Apps pick among Conference on HotelTechReport, praised for its pre-check-in feature that significantly streamlines the check-in process, allowing hotels to efficiently manage high occupancy days and keep guests informed about early check-in options.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(262)
Duve is a top Hotel Guest Apps pick among mid-sized hotels in Europe on HotelTechReport, praised for its contactless check-in and upselling features that enhance the guest experience and streamline operations. Hoteliers appreciate how the app "centralizes guest communications," allowing for smoother interactions and significant time savings at the front desk.
#2
of 8
North America
89%
(56)
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport, valued for its proactive guest communication that enhances service throughout the stay, as one hotelier notes, it creates "additional touchpoints without making the experience feel intrusive."
#1
of 5
Middle East
99%
(258)
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its effective pre-check-in feature that significantly reduces front desk workload and enhances guest experience. Hoteliers appreciate that it enables seamless digital communication and upselling opportunities, creating a smooth guest journey.
Europe
93%
(262)
#1
of 18
Duve is a top Hotel Guest Apps pick among mid-sized hotels in Europe on HotelTechReport, praised for its contactless check-in and upselling features that enhance the guest experience and streamline operations. Hoteliers appreciate how the app "centralizes guest communications," allowing for smoother interactions and significant time savings at the front desk.
North America
89%
(56)
#2
of 8
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport, valued for its proactive guest communication that enhances service throughout the stay, as one hotelier notes, it creates "additional touchpoints without making the experience feel intrusive."
Middle East
99%
(258)
#1
of 5
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its effective pre-check-in feature that significantly reduces front desk workload and enhances guest experience. Hoteliers appreciate that it enables seamless digital communication and upselling opportunities, creating a smooth guest journey.
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Carlito Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Carlito App is the #80 most trending product in the Hotel Guest Apps category (out of 95) and the #2522 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCarlito’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Carlito Pricing
Pricing Available By Request
Carlito has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Carlito to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
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Hotelier Rating
Looking for specific info?
9
Relief of the reception
Besitzer from 50-74 room Boutique in Campi al Lago (Italy)
Verified
3 years ago
- weekly program - possibility of ordering drinks on the lawn - overview of events within a radius of 6 km - cancellation of daily room cleaning
Italy
Italy
Besitzer
Mid-Sized Hotel
9
Very cordial and professional
Concierge from 100 to 199 room Resort in Grado (Italy)
Verified
3 years ago
Product very easy to update, helps to stay in touch with all guests, lots of customization possibilities, well structured.
Italy
Italy
Concierge
Large Hotel
10
Great support and open to improvements! Very easy to use.
Front Office Manager from 5 to 9 room Bed & Breakfast & Inn in Guarda (Switzerland)
Verified
3 years ago
Guests receive information about the hotel before their stay. It promotes cross-selling, we sell more roses and other treatments via the Carlito app than via our booking portal. You can easily send spontaneous activities to the guests via chat or push message. It is essential to create the morning post, here you can tell and inform the gues...
Switzerland
Switzerland
Front Office Manager
X-Small Hotel
- 1
It looks like Carlito is not recommended by any hotels
Check out the top 10 most recommended Carlito alternativesExpert Q&A and Partner Recommendations
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Carlito hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsCarlito Integrations
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Support
Unverified
Carlito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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