About the Hotelier's Choice Awards

The key scoring factors used to determine the annual Hotelier's Choice Award include total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings.

The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their happy customers.  The Hotelier's Choice Award recognizes companies whose customers really value the relationship and partnership.

“Twenty years ago we lived in a world where hoteliers just used one of the three or four technology systems out there and typically just ended up using whatever system they had heard of before.  Today there are thousands of SaaS choices in the market and dozens of great options available for most use cases but the market is moving so quickly that it’s hard for hoteliers to identify and keep track of the best products and companies.  This award honors the companies whose hotel customers are the most vocal advocates of their products to make that process easy,” says Hollander.

Top 10 Overall Hotelier's Choice Awards Finalists:

1. SiteMinder

SiteMinder provides a hotel commerce platform that enables hotels and accommodation providers to effectively sell, market, manage, and grow their businesses. It offers a suite of tools suitable for various stages of business development, from start-ups to scaling. The platform integrates diverse hotel systems, apps, and expertise, broadening industry opportunities. Key features include a channel manager, online booking engine, metasearch, website builder, business intelligence, and access to a global distribution system.

📈 Key Stats. 1406 hoteliers across 34 countries rated SiteMinder an average likelihood to recommend of 91%. SiteMinder also demonstrated outstanding achievements in other critical buyer quality signals such as 16 verified case studies that show evidence of a strong return on investment, 16 expert recommendations from leading technology industry executives, 241 verified integrations and has achieved the rigorous Level III Global Support Certification.

2. Canary Technologies

Canary's mission is to enhance hotel operations with innovative software, including contactless check-in and digital authorizations, which increase efficiency and reduce fraud by up to 90%. Alongside these, Canary offers digital solutions for amenity ordering, contracts, and guest verification, streamlining hotel management and improving guest satisfaction in the hospitality industry.

📈 Key Stats. 994 hoteliers across 8 countries gave Canary Technologies an average likelihood to recommend of 96%. Canary Technologies also demonstrated outstanding achievements in other critical buyer quality signals such as 19 verified case studies that signal strong return on investment, 22 expert recommendations from leading technology industry executives, 37 verified integrations and has achieved the rigorous Level III Global Support Certification.

3. Cloudbeds

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive. The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations.

📈 Key Stats. 1219 hoteliers across 35 countries gave Cloudbeds an average likelihood to recommend of 91%. Cloudbeds also demonstrated outstanding achievements in other critical buyer quality signals such as 18 verified case studies that signal strong return on investment, 39expert recommendations from leading technology industry executives, 142 verified integrations and has achieved the rigorous Level IV Global Support Certification.

4. Lighthouse

Lighthouse, formerly OTA Insight, provides a platform in the travel and hospitality industry that converts complex data into market insights and pricing tools for revenue growth. Serving over 65,000 hotels in 185 countries with a team of more than 500, Lighthouse offers real-time data solutions for hotels and short-term rentals, emphasizing strong customer service and client collaboration.

📈 Key Stats. 1,141 hoteliers across 45 countries gave Lighthouse an average likelihood to recommend of 95%. Lighthouse also demonstrated outstanding achievements in other critical buyer quality signals such as 3 verified case studies that signal a strong return on investment, 26 expert recommendations from leading technology industry executives, 59 verified integrations and has achieved the rigorous Level III Global Support Certification.

5. Asksuite

Asksuite is a smart service platform designed for hotels, providing AI assistant capabilities and an omnichannel solution to streamline the customer journey. It offers features that support direct bookings, including integration with booking engines for real-time price quotes across various channels such as Facebook, Instagram, and WhatsApp, enhancing guest engagement and hotel operations.

📈 Key Stats. 624 hoteliers across 13 countries gave Asksuite an average likelihood to recommend of 98%. Asksuite also demonstrated outstanding achievements in other critical buyer quality signals such as 1 verified case studies that signal a strong return on investment, 16 expert recommendations from leading technology industry executives, 45 verified integrations and has achieved the rigorous Level III Global Support Certification.

6. Duve

Duve provides a personalized guest experience suite for the hospitality industry, featuring digital journeys with customized online check-in and a multilingual guest app. The platform offers personalized upsells to enhance revenue and guest satisfaction. Duve's approach focuses on improving guest services for hotels, hostels, and vacation rentals worldwide, aiming to raise hospitality standards.

📈 Key Stats. 475 hoteliers across 14 countries gave Duve an average likelihood to recommend of 97%. Duve also demonstrated outstanding achievements in other critical buyer quality signals such as 18 verified case studies that signal a strong return on investment, 38 expert recommendations from leading technology industry executives, 49 verified integrations and has achieved the rigorous Level III Global Support Certification.

7. Mews

Founded by former hoteliers, Mews provides a modern hospitality cloud solution for diverse accommodations, focusing on improving guest experiences and operational efficiency with smart automation and intuitive products. Serving over 5,000 properties in more than 60 countries, Mews is notable for its wide-ranging collaborations in the hospitality tech sector and offers a platform with extensive integrations, establishing itself as a comprehensive Property Management System (PMS) for hoteliers globally.

📈 Key Stats. 539 hoteliers across 21 countries gave Mews an average likelihood to recommend of 91%. Mews also demonstrated outstanding achievements in other critical buyer quality signals such as 18 verified case studies that signal signal a strong return on investment, 33 expert recommendations from leading technology industry executives, 278 verified integrations and has achieved the rigorous Level IV Global Support Certification.

8. Duetto

Duetto provides advanced revenue strategy solutions, helping top hotels and casinos worldwide optimize pricing, revenue, and business decisions using data. With a blend of hospitality knowledge and technology, Duetto delivers cloud-based insights for pricing and demand. Its solutions tackle distribution challenges, improving profit and guest loyalty. Serving over 1,000 properties in more than 50 countries, Duetto plays a significant role in advancing revenue strategies in the hospitality industry.

📈 Key Stats. 480 hoteliers across 21 countries gave Duetto an average likelihood to recommend of 93%. Duetto also demonstrated outstanding achievements in other critical buyer quality signals such as 17 verified case studies that signal a strong return on investment, 78 expert recommendations from leading technology industry executives, 81 verified integrations and has achieved the rigorous Level III Global Support Certification.

9. Profitroom

Established in 2008, Profitroom specializes in SaaS technology and marketing services for hotels and apartments, aimed at enhancing hoteliers' profits. The company provides expert advice on communication channels and marketing strategies, developed in collaboration with industry experts. Profitroom's solutions are customized to client needs, emphasizing its commitment to improving client profitability in hotel technology and marketing.

📈 Key Stats. 507 hoteliers across 9 countries gave Profitroom an average likelihood to recommend of 95%. Profitroom also demonstrated outstanding achievements in other critical buyer quality signals such as 7 verified case studies that signal a strong return on investment, 16expert recommendations from leading technology industry executives, 49 verified integrations and has achieved the rigorous Level III Global Support Certification.)

10. RateGain

RateGain, established in 2004 in India, is a global SaaS provider in the travel and hospitality sector, serving over 2800 customers across 100+ countries. The company focuses on accelerating revenue through customer acquisition, retention, and expansion. As a major processor of travel-related data, RateGain supports various clients including leading hotel chains, online travel agents, and car rental services, aiding in the discovery of new revenue opportunities.

📈 Key Stats.500 hoteliers in 16 countries gave RateGain an average likelihood to recommend of 93%. RateGain also demonstrated outstanding achievements in other critical buyer quality signals such as 19 expert recommendations from leading technology industry executives, 91 verified integrations and has achieved the rigorous Level III Global Support Certification.