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A modern integrated agency for hospitality, travel and leisure brands worldwide.
97% recommended by 43 hotels
Hyatt, Benchmark, Graduate & 40 others
Bell - AI powered product analyst
I analyzed all of Screen Pilot’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Screen Pilot integrates seamlessly with property teams, delivering innovative, data-driven strategies tailored to each hotel's unique needs. Reviewers appreciate the agency's proactive approach in optimizing campaigns and driving revenue, particularly via digital marketing and PPC strategies. Notable are their exceptional customer service, deep hospitality expertise, and the ability to present complex digital concepts in an understandable manner. However, there are mentions of challenges with dashboard interfaces and the need for more accurate ROI tracking.
Best Digital Marketing Agencies for Enterprise Hotels
#1of 5
Best Digital Marketing Agencies for hotels in United States
#1of 10
Best Digital Marketing Agencies for hotels in North America
#2of 11
Screen Pilot Digital Marketing Agencies Rankings
By size
#6 of 16
Best Digital Marketing Agencies for Mid-sized Hotels
98% recommended by 20 Mid-sized hotels
Screen Pilot is a top Digital Marketing Agencies pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to tailored campaigns, on-property visits, and plain-English reporting that helps teams shape messaging around the property and its market.
#6 of 9
Best Digital Marketing Agencies for Large Hotels
96% recommended by 9 Large hotels
Screen Pilot is a top Digital Marketing Agencies pick among Large on HotelTechReport, with hoteliers pointing to custom strategy, clear reporting, and ROAS gains from campaigns run by a team that feels like an extension of property marketing.
#1 of 5
Best Digital Marketing Agencies for Enterprise Hotels
95% recommended by 12 Enterprise hotels
Screen Pilot is a top Digital Marketing Agencies pick among X Large on HotelTechReport, with hoteliers pointing to PPC, SEO, and paid social that drive traffic and higher conversion rates. They also like the team’s own “tracking mechanisms” for ROI.
Best Digital Marketing Agencies for Mid-sized Hotels
98% recommended by 20 Mid-sized hotels
#6of 16
Screen Pilot is a top Digital Marketing Agencies pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to tailored campaigns, on-property visits, and plain-English reporting that helps teams shape messaging around the property and its market.
Best Digital Marketing Agencies for Large Hotels
96% recommended by 9 Large hotels
#6of 9
Screen Pilot is a top Digital Marketing Agencies pick among Large on HotelTechReport, with hoteliers pointing to custom strategy, clear reporting, and ROAS gains from campaigns run by a team that feels like an extension of property marketing.
Best Digital Marketing Agencies for Enterprise Hotels
95% recommended by 12 Enterprise hotels
#1of 5
Screen Pilot is a top Digital Marketing Agencies pick among X Large on HotelTechReport, with hoteliers pointing to PPC, SEO, and paid social that drive traffic and higher conversion rates. They also like the team’s own “tracking mechanisms” for ROI.
By type
#6 of 18
Best Digital Marketing Agencies for Luxury Hotels
96% recommended by 29 Luxury Hotels hotels
Screen Pilot is a top Digital Marketing Agencies pick among luxury hotels on HotelTechReport, with hoteliers pointing to property visits and messaging that turns a hotel’s own strengths into targeted campaigns. They also note clearer reporting and ROI tracking for stakeholders.
#8 of 13
Best Digital Marketing Agencies for Airport/Conference Hotels
98% recommended by 11 Airport/Conference Hotels hotels
Screen Pilot is a top Digital Marketing Agencies pick among conference hotels on HotelTechReport for a team that visits the property and turns on-site strengths into messaging that fits the audience. Hoteliers also point to its quick, detailed follow-through on questions.
#7 of 14
Best Digital Marketing Agencies for Bed & Breakfast & Inns
95% recommended by 11 Bed & Breakfast & Inns hotels
Screen Pilot is a top Digital Marketing Agencies pick among Bed-and-Breakfast on HotelTechReport, because hoteliers say the team visits property and turns those on-site notes into messaging that makes a "simple idea" more marketable to the right audience.
#7 of 20
Best Digital Marketing Agencies for Boutique Hotels
97% recommended by 20 Boutique Hotels hotels
Screen Pilot is a top Digital Marketing Agencies pick among Boutique on HotelTechReport, with hoteliers praising its custom account management and plans that reflect each property's brand and goals. Boutique teams say it feels like an extension of their marketing team.
#6 of 13
Best Digital Marketing Agencies for Branded Hotels
97% recommended by 19 Branded Hotels hotels
Screen Pilot is a top Digital Marketing Agencies pick among branded hotels on HotelTechReport, where hoteliers point to custom account management and “real strategists” who tie campaigns to business needs and ROI.
#7 of 12
Best Digital Marketing Agencies for City Center Hotels
96% recommended by 9 City Center Hotels hotels
Screen Pilot is a top Digital Marketing Agencies pick among city-center hotels on HotelTechReport, with hoteliers pointing to custom account management and “very individualized attention” that fits each property’s market and budget.
#8 of 9
Best Digital Marketing Agencies for Other
94% recommended by 5 Other hotels
Screen Pilot is a top Digital Marketing Agencies pick among Other on HotelTechReport, with hoteliers pointing to tailored plans and clear ROI tracking that the team explains in detail. That fit helps on-property and above-property teams stay aligned on marketing inputs.
#5 of 13
Best Digital Marketing Agencies for Resorts
98% recommended by 31 Resorts hotels
Screen Pilot is a top Digital Marketing Agencies pick among resorts on HotelTechReport for the way it visits property and turns on-site details into targeted messaging and campaigns. Hoteliers say that makes the brand and offers feel more specific to the resort’s audience.
Best Digital Marketing Agencies for Luxury Hotels
96% recommended by 29 Luxury Hotels hotels
#6of 18
Screen Pilot is a top Digital Marketing Agencies pick among luxury hotels on HotelTechReport, with hoteliers pointing to property visits and messaging that turns a hotel’s own strengths into targeted campaigns. They also note clearer reporting and ROI tracking for stakeholders.
Best Digital Marketing Agencies for Airport/Conference Hotels
98% recommended by 11 Airport/Conference Hotels hotels
#8of 13
Screen Pilot is a top Digital Marketing Agencies pick among conference hotels on HotelTechReport for a team that visits the property and turns on-site strengths into messaging that fits the audience. Hoteliers also point to its quick, detailed follow-through on questions.
Best Digital Marketing Agencies for Bed & Breakfast & Inns
95% recommended by 11 Bed & Breakfast & Inns hotels
#7of 14
Screen Pilot is a top Digital Marketing Agencies pick among Bed-and-Breakfast on HotelTechReport, because hoteliers say the team visits property and turns those on-site notes into messaging that makes a "simple idea" more marketable to the right audience.
Best Digital Marketing Agencies for Boutique Hotels
97% recommended by 20 Boutique Hotels hotels
#7of 20
Screen Pilot is a top Digital Marketing Agencies pick among Boutique on HotelTechReport, with hoteliers praising its custom account management and plans that reflect each property's brand and goals. Boutique teams say it feels like an extension of their marketing team.
Best Digital Marketing Agencies for Branded Hotels
97% recommended by 19 Branded Hotels hotels
#6of 13
Screen Pilot is a top Digital Marketing Agencies pick among branded hotels on HotelTechReport, where hoteliers point to custom account management and “real strategists” who tie campaigns to business needs and ROI.
Best Digital Marketing Agencies for City Center Hotels
96% recommended by 9 City Center Hotels hotels
#7of 12
Screen Pilot is a top Digital Marketing Agencies pick among city-center hotels on HotelTechReport, with hoteliers pointing to custom account management and “very individualized attention” that fits each property’s market and budget.
Best Digital Marketing Agencies for Other
94% recommended by 5 Other hotels
#8of 9
Screen Pilot is a top Digital Marketing Agencies pick among Other on HotelTechReport, with hoteliers pointing to tailored plans and clear ROI tracking that the team explains in detail. That fit helps on-property and above-property teams stay aligned on marketing inputs.
Best Digital Marketing Agencies for Resorts
98% recommended by 31 Resorts hotels
#5of 13
Screen Pilot is a top Digital Marketing Agencies pick among resorts on HotelTechReport for the way it visits property and turns on-site details into targeted messaging and campaigns. Hoteliers say that makes the brand and offers feel more specific to the resort’s audience.
By region
#2 of 11
Best Digital Marketing Agencies for hotels in North America
97% recommended by 46 hotels in North America
Screen Pilot is a top Digital Marketing Agencies pick among North American hotels on HotelTechReport for account teams that act like an extension of property staff, with reviewers praising custom strategies, direct guidance, and quick responses to changing needs.
Best Digital Marketing Agencies for hotels in North America
97% recommended by 46 hotels in North America
#2of 11
Screen Pilot is a top Digital Marketing Agencies pick among North American hotels on HotelTechReport for account teams that act like an extension of property staff, with reviewers praising custom strategies, direct guidance, and quick responses to changing needs.
By country
#1 of 10
Best Digital Marketing Agencies for hotels in United States
97% recommended by 46 hotels in United States
Screen Pilot is a top Digital Marketing Agencies pick among United States on HotelTechReport, with hoteliers pointing to responsive account managers who quickly adjust spend and strategy when results shift. They call that kind of hands-on follow-through a real fit for hotel marketing.
Best Digital Marketing Agencies for hotels in United States
97% recommended by 46 hotels in United States
#1of 10
Screen Pilot is a top Digital Marketing Agencies pick among United States on HotelTechReport, with hoteliers pointing to responsive account managers who quickly adjust spend and strategy when results shift. They call that kind of hands-on follow-through a real fit for hotel marketing.
Screen Pilot Digital Marketing Agencies Rankings
By size
Screen Pilot is ranked #6 of 16 for Mid-sized Hotels in Digital Marketing Agencies20 reviews, 98% recommend
Screen Pilot is a top Digital Marketing Agencies pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to tailored campaigns, on-property visits, and plain-English reporting that helps teams shape messaging around the property and its market.
Screen Pilot is ranked #6 of 9 for Large Hotels in Digital Marketing Agencies9 reviews, 96% recommend
Screen Pilot is a top Digital Marketing Agencies pick among Large on HotelTechReport, with hoteliers pointing to custom strategy, clear reporting, and ROAS gains from campaigns run by a team that feels like an extension of property marketing.
Screen Pilot is ranked #1 of 5 for Enterprise Hotels in Digital Marketing Agencies12 reviews, 95% recommend
Screen Pilot is a top Digital Marketing Agencies pick among X Large on HotelTechReport, with hoteliers pointing to PPC, SEO, and paid social that drive traffic and higher conversion rates. They also like the team’s own “tracking mechanisms” for ROI.
By type
Screen Pilot is ranked #6 of 18 for Luxury Hotels in Digital Marketing Agencies29 reviews, 96% recommend
Screen Pilot is a top Digital Marketing Agencies pick among luxury hotels on HotelTechReport, with hoteliers pointing to property visits and messaging that turns a hotel’s own strengths into targeted campaigns. They also note clearer reporting and ROI tracking for stakeholders.
Screen Pilot is ranked #8 of 13 for Airport/Conference Hotels in Digital Marketing Agencies11 reviews, 98% recommend
Screen Pilot is a top Digital Marketing Agencies pick among conference hotels on HotelTechReport for a team that visits the property and turns on-site strengths into messaging that fits the audience. Hoteliers also point to its quick, detailed follow-through on questions.
Screen Pilot is ranked #7 of 14 for Bed & Breakfast & Inns in Digital Marketing Agencies11 reviews, 95% recommend
Screen Pilot is a top Digital Marketing Agencies pick among Bed-and-Breakfast on HotelTechReport, because hoteliers say the team visits property and turns those on-site notes into messaging that makes a "simple idea" more marketable to the right audience.
Screen Pilot is ranked #7 of 20 for Boutique Hotels in Digital Marketing Agencies20 reviews, 97% recommend
Screen Pilot is a top Digital Marketing Agencies pick among Boutique on HotelTechReport, with hoteliers praising its custom account management and plans that reflect each property's brand and goals. Boutique teams say it feels like an extension of their marketing team.
Screen Pilot is ranked #6 of 13 for Branded Hotels in Digital Marketing Agencies19 reviews, 97% recommend
Screen Pilot is a top Digital Marketing Agencies pick among branded hotels on HotelTechReport, where hoteliers point to custom account management and “real strategists” who tie campaigns to business needs and ROI.
Screen Pilot is ranked #7 of 12 for City Center Hotels in Digital Marketing Agencies9 reviews, 96% recommend
Screen Pilot is a top Digital Marketing Agencies pick among city-center hotels on HotelTechReport, with hoteliers pointing to custom account management and “very individualized attention” that fits each property’s market and budget.
Screen Pilot is ranked #8 of 9 for Other in Digital Marketing Agencies5 reviews, 94% recommend
Screen Pilot is a top Digital Marketing Agencies pick among Other on HotelTechReport, with hoteliers pointing to tailored plans and clear ROI tracking that the team explains in detail. That fit helps on-property and above-property teams stay aligned on marketing inputs.
Screen Pilot is ranked #5 of 13 for Resorts in Digital Marketing Agencies31 reviews, 98% recommend
Screen Pilot is a top Digital Marketing Agencies pick among resorts on HotelTechReport for the way it visits property and turns on-site details into targeted messaging and campaigns. Hoteliers say that makes the brand and offers feel more specific to the resort’s audience.
By region
Screen Pilot is ranked #2 of 11 for hotels in North America in Digital Marketing Agencies46 reviews, 97% recommend
Screen Pilot is a top Digital Marketing Agencies pick among North American hotels on HotelTechReport for account teams that act like an extension of property staff, with reviewers praising custom strategies, direct guidance, and quick responses to changing needs.
By country
Screen Pilot is ranked #1 of 10 for hotels in United States in Digital Marketing Agencies46 reviews, 97% recommend
Screen Pilot is a top Digital Marketing Agencies pick among United States on HotelTechReport, with hoteliers pointing to responsive account managers who quickly adjust spend and strategy when results shift. They call that kind of hands-on follow-through a real fit for hotel marketing.
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Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands
What is Screen Pilot?
Founded in 2006 | Headquarters in Denver, CO | 100 employees
Screen Pilot is a modern integrated digital marketing agency focused on the hospitality, travel, and leisure sectors. By seamlessly integrating with property teams, Screen Pilot delivers innovative, data-driven strategies tailored to each hotel's unique requirements. It excels in optimizing campaigns and boosting revenue through digital marketing and PPC strategies. Screen Pilot is known for outstanding customer service, deep industry expertise, and making complex digital concepts easy to grasp. It helps businesses craft digital experiences that attract, convert, and retain high-value customers, enhancing the entire customer journey.
This description was generated by AI which analyzed the following sources to summarize a description of Screen Pilot products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Screen Pilot's Provided Description:
"Screen Pilot is a modern integrated agency for hospitality, travel and leisure brands worldwide. Where data meets creativity, insight fuels imagination and technology unlocks new potential. We craft digital experiences across the customer journey, helping our partners attract, convert & retain high value customers."
Screen Pilot doesn’t have any screenshots available
Capabilities
Branding & Creative
Branding & Creative
Brands that spark joy, love and loyalty
From concept to collateral, we craft brands that spark joy, love and loyalty. More than just beautiful identities, our work is grounded in research-driven strategy, ignited by bold ideas and brought to life through expert design.
Campaigns
Campaigns
Engineering brand fame
We craft those big, bold campaigns that grab attention and drive action. We develop distinctive ideas, bring them to life through powerful storytelling, and take a full spectrum, personalised approach to distribution using our DBX methodology. The heart, and the smarts. Big energy, sharp strategy and cultural cut-through.
Performance Marketing
Performance Marketing
Successful performance marketing isn’t magic, it’s integration. We bring together creativity, advanced audience segmentation and full-funnel integration to reach the right people at the right time and inspire them to take action.
Intelligent Websites
Intelligent Websites
The heart uncovers what makes each brand special. It’s where we build emotional connection with the viewer, through beautifully crafted design. The smart is where 20+ years of marketing expertise, behavioural insight, and data-driven thinking turns websites into high-performing engines for conversion and growth.
Social Media
Social Media
You’ve got two seconds to make an impression - we make them count. We build bold, brand-led social presences that grab attention, spark curiosity, and drive real engagement. Our strategies are built to excite, inspire action, and grow meaningful influence online.
Content Production
Content Production
Content is no longer just communication — it’s influence. It shapes where people travel, what they eat, where they stay, and how they spend their time. That’s why we don’t just make content — we craft strategic stories with purpose. Stories that don’t just look good, but resonate culturally, spark connection, and turn attention into action.
CRM
CRM
Unlocking the power of CRM
There’s untapped value sitting in your database - and we know how to turn it into revenue. We increase visit frequency through smarter use of data, advanced personalisation, and fully integrated tech. If driving immediate sales is the goal, our approach to CRM delivers fast, measurable impact.
We collaborate with hotel teams on social media strategy to increase brand awareness and drive traffic, organically and paid, on platforms including Instagram, Facebook, Twitter, LinkedIn, YouTube, TikTok, Google, and all emerging, relevant channels.
Our online reputation management (ORM) team offers comprehensive consultation on how to increase and best respond to reviews, ratings and online engagement. We marry public relations, marketing, and search engine optimization to polish brand reputation and leverage positive interactions to drive direct bookings.
Screen Pilot’s digital brand experience (DBX) solution is a single tool that applies advanced data analysis to customize the entire customer journey across all platforms, including primary and vanity websites, assuring the path to purchase is comprehensive, cost efficient and topmost productive
Personalization in marketing is the key to unlocking meaningful growth and differentiation. In hospitality, personalization drives performance and better customer outcomes, which is why Screen Pilot is the digital marketing partner of choice for brands looking to leverage the potential of the experience economy and realize the benefits of personalization.
We work with hotel teams to develop their paid placement strategy and craft striking digital content for video ads, pay per click (PPC) ads, retargeting and sponsored social media messaging in order to maximize visibility, engagement, and drive direct bookings.
Boutique Hotels
97%
recommended by
20
Boutique Hotels
Branded Hotels
97%
recommended by
19
Branded Hotels
Airport/Conference Hotels
98%
recommended by
11
Airport/Conference Hotels
Bed & Breakfast & Inns
95%
recommended by
11
Bed & Breakfast & Inns
City Center Hotels
96%
recommended by
9
City Center Hotels
Limited Service & Budget Hotels
90%
recommended by
4
Limited Service & Budget Hotels
Hostels
100%
recommended by
2
Hostels
RV Parks & Campgrounds
90%
recommended by
1
RV Parks & Campgrounds
Achievements
Trending Product
This vendor's trending score is rising, Screen Pilot is the #9 most trending product in the Digital Marketing Agencies category (out of 125) and the #219 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Screen Pilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
0
Success Stories
5
References
22
Featured Customers
Screen Pilot Case Studies
Screen Pilot doesn’t have any case studies available
References
"The ScreenPilot team is Benchmark Global's preferred digital agency of record due to their personal custom account management philosophy and consistent stellar results with all properties within our portfolio they are engaged with. Each team member is highly skilled and well trained to address any technology need or strategy. Its a benefit to Benchmark to work with a team that are not just project managers trafficking errands, but real strategists that focus on the business needs of the client. I would highly recommend this agency."
Lisa Stice
Vice President, Global Online Marketing @
Benchmark Hospitality of Texas, Inc.
"Screen Pilot's team does a fantastic job of staying in constant communication with us, successfully working to identify opportunities for growth and developing actionable strategies. If you have had less-than-favorable experiences with other digital agencies, you will be impressed by the level of service and attention to detail that Screen Pilot provides."
Anna Will
Marketing Manager @
Wild Dunes Resort
"I've been working with the team for the last 5 years and have learned so much about SEO, digital marketing, Google Analytics reporting, and much more. They really do have a talented team which provides solid answers and opinions to any request or question I send their way."
Winona Holmes
Marketing Manager @
Chaminade Resort & Spa
"It’s been a critical partnership for us; we see Screen Pilot very much as an extension of our own team. The team at Screen Pilot really works with us to deliver solutions that generate the targeted results we need, and at the same time (they) stay innovative and on the cutting edge of the market."
Curtis Bova
Area Director of Sales and Marketing @
Garden of the Gods Resort and Club
"The team here is collaborative, innovative and accountable all while teaching and exploring together. My advice is to reach out to Screen Pilot and let the experts be experts! We have doubled our revenues online in 1 year. I wish we could move them on-property with us and have them in the office right next to us."
Chris Nelbach
Director of Revenue Optimization @
La Cantera Resort & Spa
Featured Customers
Screen Pilot Reviews
Hotelier Rating
Excellent
46
Very Good
3
Average
0
Poor
0
Terrible
0
Property Size
X-Small
(3)
Small
(2)
Mid-Sized
(8)
Large
(21)
X-Large
(12)
Country
United States
United States
(46)
Peru
Peru
(1)
Region
North America
North America
(46)
South America
South America
(1)
Property Size
X-Small
(3)
Small
(2)
Mid-Sized
(8)
Large
(21)
X-Large
(12)
Country
United States
United States
(46)
Peru
Peru
(1)
Region
North America
North America
(46)
South America
South America
(1)
By Product
Digital Marketing Agencies
Digital Marketing Agencies
(49)
Scanning global dataset to personalize your results
Looking for specific info?
Searching 49 reviews
10
Gale Miami Hotel & Residences LOVES Screenpilot!
Director of Marketing
from
75-99 room
Branded Hotel
in
Miami Beach
(United States)
We love how responsive and attentive our account managers, Taylor and Jayden, are. They are always available and quickly respond when we have questions, pop-up needs, adjustments in strategies and offerings. They are knowledgable and help guide us on our digital marketing journey.
What do you dislike or think could be improved?
We did have to give some guidance to ensure the team is constantly evaluating if our spends are allocated in the places where it is generating the most revenue, and adjusting more frequently than monthly if not. Once we gave this direction, they understood our needs and adjusted accordingly!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
We love how responsive and attentive our account managers, Taylor and Jayden, are. They are always available and quickly respond when we have questions, pop-up needs, adjustments in strategies and offerings. They are knowledgable and help guide us on our digital marketing journey.
Knowledge with all of digital marketing and creative in website ideas, analyzation for the appropriate recommendations. Great follow through on response and questions.
What do you dislike or think could be improved?
Matching up with email campaigns and social media agency to ensure all groups are on the same page for marketing tactics.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Knowledge with all of digital marketing and creative in website ideas, analyzation for the appropriate recommendations. Great follow through on response and questions.
Professionalism, timeliness with responses and affordability throughout campaigns, breadth of channel offerings available (paid search, paid social, streaming, video, etc.)
What do you dislike or think could be improved?
More proactive recommendations, insights beyond just the data, a closer eye on mid-month pacing/spend and recommendations for future channel opportunites
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Professionalism, timeliness with responses and affordability throughout campaigns, breadth of channel offerings available (paid search, paid social, streaming, video, etc.)
This agency excels in paid search, social, and display marketing. Their transparent reporting, creative strategies, and prompt communication stand out. They're always willing to brainstorm solutions, making them a valuable and dependable partner for our hotels.
What do you dislike or think could be improved?
While their transparency and creativity are exceptional, adding deeper insights to month-end reports would enhance their service. More analysis on performance trends and actionable recommendations could provide greater value to their already strong marketing support, rather that needing to follow-up for it.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
This agency excels in paid search, social, and display marketing. Their transparent reporting, creative strategies, and prompt communication stand out. They're always willing to brainstorm solutions, making them a valuable and dependable partner for our hotels.
ScreenPilot has been attentive and works hard to respond to inquiries. They perform well and deliver results. We appreciate the monthly meeting to go over the results of our digital ad performance.
What do you dislike or think could be improved?
At this time, I cannot think of any ways for the team to improve. We've worked with SP for years and have gotten to know we can count on them.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
N/A
ScreenPilot has been attentive and works hard to respond to inquiries. They perform well and deliver results. We appreciate the monthly meeting to go over the results of our digital ad performance.
Screen Pilot is a premier digital marketing agency known for its ability to spot emerging trends and adapt within the evolving digital landscape. They employ proactive, innovative strategies and excel as collaborative partners.
What do you dislike or think could be improved?
Trust Screen Pilot to explore new strategies and push boundaries. I am confident they will continue to excel in their services next year.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Screen Pilot is a premier digital marketing agency known for its ability to spot emerging trends and adapt within the evolving digital landscape. They employ proactive, innovative strategies and excel as collaborative partners.
Working with the Screen Pilot Team we have been able to reach a myriad of people with a much more specific message that has helped us achieve and maintain our goals.
Senior Sales Manager
from
50-74 room
Bed & Breakfast & Inn
in
Gateway
(United States)
I like that the team visited our property and could see our plusses and how to enhance that messaging. They make a simple idea very marketable and relatable to our audience.
What do you dislike or think could be improved?
I think for us we have developed such a good relationship and are striving for the same goal that I have yet to find a challenge we didn't overcome.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I like that the team visited our property and could see our plusses and how to enhance that messaging. They make a simple idea very marketable and relatable to our audience.
Customized approach to delivering best in class offers and creatives. Evolved ROI tools to help us understand the effectiveness of our campaigns.
What do you dislike or think could be improved?
Hospitality benchmarking tool to measure success. Greater collaboration is needed however truly understanding the industry ROI is important as reporting out success/failure of campaigns is critical to our stakeholders.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Customized approach to delivering best in class offers and creatives. Evolved ROI tools to help us understand the effectiveness of our campaigns.
Screen Pilot is truly a leading agency in the digital marketing space. They take a proactive, innovative approach to strategy and thoughtfully execute impactful plans. They're also quick to pivot and highly collaborative partners.
What do you dislike or think could be improved?
There is opportunity to improve from a creative perspective. However, they are open to feedback and quickly implement changes when needed.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Screen Pilot is truly a leading agency in the digital marketing space. They take a proactive, innovative approach to strategy and thoughtfully execute impactful plans. They're also quick to pivot and highly collaborative partners.
Screen Pilot has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.