Fidelity Online

0.0 (0 REVIEWS)

HT Score

0 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For myHotel? Claim Profile

Write a review

Fidelity Online

Unranked in Reputation Management

CRM, Fidelización, Mailing Segmentado, Reputación Online, Social media, Reputation management, Guest reviews, Hospitality, Online reviews, Hotels, Guest satisfaction, Increase RevPAR, Guest intelligence, Guest response, Hotel software, Loyalty, and Offline reviews

Not yet recommended by any hotels

myHotel has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

What is myHotel?

Founded in 2014 | Headquarters in Santiago (Chile) | 32 employees

This description was generated by AI which analyzed the following sources to summarize a description of myHotel products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

myHotel Reviews Analyzed: 0

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

myHotel Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by myHotel

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

MyHotel's Provided Description:

"We extract and process, for free, your reviews from multiple sites (OTA's and Review Sites). Contact us to start using our freemium model of Online Reputation Management. Start using it for free with 3 OTA's and 3 competitors. Send an email to [email protected] Main Channels that we extract: Facebook Google Tripadvisor Expedia Group Booking Amongst 20 others."

FAQs

Why can’t vendors write their own descriptions?

How does this work and how often does it get updated?

How can I report an inaccuracy?

myHotel doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

myHotel Reviews Summary

Not yet recommended

0 reviews

Ease of Use

N/A

Customer Support

N/A

ROI

N/A

Implementation

N/A

Compare myHotel to Top Alternatives

Compare

MARA Solutions

Reputation Management

4.8 (205 REVIEWS)

Effortless AI-powered Online Reputation Management: Respond to reviews in no time

Compare

GuestRevu

Reputation Management

4.7 (321 REVIEWS)

Quickly and easily gather feedback from your guests and actively manage your online reputation

Compare

TrustYou

Reputation Management

4.4 (290 REVIEWS)

Monitor, respond, and market your reputation with AI

View top myHotel alternatives

Want to find out if myHotel is the best fit for your hotel?

Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

Take the quiz

MyHotel Reviews

Hotelier Rating

Excellent

Very Good

Average

Poor

Terrible

Looking for specific info?

myHotel Integrations

Company	Functionality
SiteMinder 92% recommended by 2316 hotels	Booking Engine
Cloudbeds 90% recommended by 1688 hotels	Property Management Systems
This integration hasn’t been verified by myHotel yet. Little Hotelier 92% recommended by 1295 hotels
This integration hasn’t been verified by myHotel yet. Oracle Hospitality 92% recommended by 598 hotels
This integration hasn’t been verified by myHotel yet. Mews 91% recommended by 587 hotels
This integration hasn’t been verified by myHotel yet. Hotek Hospitality Group 90% recommended by 1 hotels	Hotel Keyless Entry Systems

Support

Unverified

myHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

0/100

Recommended

Preferred Time

Morning Afternoon Evening

Preferred Date

Select date

Tomorrow (Monday)

April 29 (Tuesday)

April 30 (Wednesday)

May 1 (Thursday)

May 2 (Friday)

May 5 (Monday)

Not sure yet

Download the Free Guide

First Name

Last Name

Job Title Work Email Hotel (or Hotel Group)

Which best describes you?

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sorry, this functionality is only available for verified hoteliers

Fidelity Online

What is myHotel?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

myHotel Reviews Summary

myHotel Pricing

MyHotel Reviews

myHotel Integrations

Support

Unverified

Support Not Verified

Get personalized product recommendations