Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Fidelity Online
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Fidelity Online
Unranked in Reputation Management
CRM, Fidelización, Mailing Segmentado, Reputación Online, Social media, Reputation management, Guest reviews, Hospitality, Online reviews, Hotels, Guest satisfaction, Increase RevPAR, Guest intelligence, Guest response, Hotel software, Loyalty, and Offline reviews
Not yet recommended by any hotels
myHotel has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is myHotel?
Founded in 2014 | Headquarters in Santiago (Chile) | 32 employees
Fidelity Online is an online reputation management system tailored for the hospitality industry. This platform excels at extracting and processing reviews from a multitude of sites such as Facebook, Google, TripAdvisor, Expedia Group, and Booking, among others. Valuable for hotel businesses, Fidelity Online aggregates feedback from 20+ channels, providing comprehensive insights into customer sentiments. By utilizing its freemium model, users can integrate feedback from 3 OTAs and 3 competitors at no cost, fostering improved service quality and customer satisfaction. For inquiries, contact [email protected].
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of myHotel products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
myHotel Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
myHotel Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by myHotel
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
MyHotel's Provided Description:
"We extract and process, for free, your reviews from multiple sites (OTA's and Review Sites). Contact us to start using our freemium model of Online Reputation Management. Start using it for free with 3 OTA's and 3 competitors. Send an email to [email protected] Main Channels that we extract: Facebook Google Tripadvisor Expedia Group Booking Amongst 20 others."
FAQs
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Q2 '26 Reputation Management Survey Insights
Is myHotel a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 14
Mid-sized
97%
(270)
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
#1
of 10
Small
94%
(162)
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
#1
of 8
Large
88%
(87)
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Mid-sized
97%
(270)
#1
of 14
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
Small
94%
(162)
#1
of 10
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
Large
88%
(87)
#1
of 8
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Rank
Hotel type
Popular alternatives
#1
of 14
Luxury Hotels
95%
(201)
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
#1
of 13
City Center Hotels
98%
(193)
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
#1
of 12
Resorts
96%
(145)
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Luxury Hotels
95%
(201)
#1
of 14
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
City Center Hotels
98%
(193)
#1
of 13
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
Resorts
96%
(145)
#1
of 12
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Rank
Region
Popular alternatives
#1
of 13
Europe
97%
(420)
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
#1
of 6
Asia Pacific
93%
(99)
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
#2
of 6
North America
86%
(56)
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
Europe
97%
(420)
#1
of 13
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
Asia Pacific
93%
(99)
#1
of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
North America
86%
(56)
#2
of 6
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
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myHotel Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Fidelity Online is the #38 most trending product in the Reputation Management category (out of 62) and the #1395 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moremyHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
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Compare myHotel to Top Alternatives
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
Quickly and easily gather feedback from your guests and actively manage your online reputation
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Question:
What does this product or service do well?
Answer:
Fidelity online provides a comprehensive service allowing all online feedback about your hotel to be aggregated so that responses and follow-ups can be aligned thoughtfully and logically. Having the ability to select a local comp-set also allows hoteliers to flourish against the local competition.
Showing all answers to: "What does this product or service do well?"
Fidelity online provides a comprehensive service allowing all online feedback about your hotel to be aggregated so that responses and follow-ups can be aligned thoughtfully and logically. Having the ability to select a local comp-set also allows hoteliers to flourish against the local competition.
Question:
What differentiates this product or service from the competition?
Answer:
This product uses intelligent robots to collect the information about your hotel and shares it all in one easy to read format. Hoteliers can also see comments and reviews in real time to ensure timely responses are made. The comp-set tool also really helps to see where your property stands out, and where you need to focus.
Showing all answers to: "What differentiates this product or service from the competition?"
This product uses intelligent robots to collect the information about your hotel and shares it all in one easy to read format. Hoteliers can also see comments and reviews in real time to ensure timely responses are made. The comp-set tool also really helps to see where your property stands out, and where you need to focus.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ask for a demo and any possibility to try it for yourself. Reputation is really key and in an ever more competitive landscape, guests will go where they see great customer service and pro-active hoteliers striving to make the guest experience that much better.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ask for a demo and any possibility to try it for yourself. Reputation is really key and in an ever more competitive landscape, guests will go where they see great customer service and pro-active hoteliers striving to make the guest experience that much better.
Recommended by
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Unverified
myHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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2026
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