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Aiello Intelligent Voice Assistant
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Aiello Intelligent Voice Assistant
Unranked in Concierge Software
Aiello Voice Assistant(AVA)
Not yet recommended by any hotels
aiello has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is aiello?
Founded in 2019 | Headquarters in | 20 employees
Aiello Intelligent Voice Assistant is a voice-activated assistant specifically designed for the hospitality industry. This AI-powered platform is part of the AielloOne SaaS management solution, which aims to streamline hotel operations and enhance the guest experience. By integrating with critical touchpoints throughout the guest journey, Aiello Intelligent Voice Assistant handles inquiries in multiple languages, improving communication and service delivery. Its ability to manage everything from pre-arrival planning to post-checkout support enables hoteliers to increase operational efficiency and explore new revenue opportunities, fostering a digital transformation in hospitality.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of aiello products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
aiello Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
aiello Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by aiello
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Aiello's Provided Description:
"Aiello is a leading AI solutions brand renowned for its AielloOne platform—an all-in-one SaaS management solution tailored for the hospitality industry. AielloOne covers key touchpoints throughout the entire guest journey, from pre-arrival planning to post-checkout experiences, empowering hoteliers to boost operational efficiency and unlock new revenue streams. The flagship product, Aiello Voice Assistant (AVA), has received numerous accolades. Since 2019, AVA has been deployed in over 200+ hotels, covering 20,000 rooms, and has handled over 14 million inquiries from 2.5 million users in Chinese, Japanese, Thai, Korean, and English. By leveraging AI technology, Aiello is driving digital transformation in hospitality, creating a more efficient and competitive future for hoteliers worldwide."
FAQs
Capabilities
Optimize Operational Efficiency
Optimize Operational Efficiency
AVA eases front desk workload during peak hours by answering FAQs and managing service requests automatically—freeing up staff to focus on delivering personalized guest experiences. AVA replaces multiple devices, simplifies setup, and reduces CAPEX through seamless hardware integration. All it takes is power and Wi-Fi.
Enhance Guest Engagements
Enhance Guest Engagements
AVA’s advanced conversational AI enables accurate, multilingual communication—answering guest questions, executing voice commands, and delivering seamless frontline service. Guests enjoy personalized experiences with intuitive voice control—managing room settings, playing music, and discovering local attractions, all in one seamless journey.
Drive Revenue with Smart, Targeted Promotions
Drive Revenue with Smart, Targeted Promotions
AVA creates multiple guest touchpoints throughout the stay, using broadcasts and digital signage to proactively promote your services, products, and special offers—boosting conversions and revenue. With built-in marketing capabilities, AVA delivers targeted messages directly to guests.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Task Management System Pro(TMS Pro)
Guest Room Management System
Aiello TMS Pro streamlines hotel operations by consolidating and analyzing all task details and statuses—delivering measurable impact. Capture and analyze data from every touchpoint—guest requests to internal operations—building a powerful property-wide intelligence hub. With a visual dashboard, gain real-time insights to anticipate needs, enhance service, and uncover new business opportunities.
Aiello GuestWeb
Guest Messaging Software
Guests can access hotel information and interact with a human-like AI from pre-arrival to checkout—enhancing satisfaction and increasing revenue. No app download required.Far beyond rule-based chatbots, GuestWeb is powered by retainable AI that continuously learns to deliver accurate answers, reduce wait times, and boost guest satisfaction.
Aiello Voice Translator(AVT)
Digital Signage & Lobby Technology
Speak their language, win their trust. Your powerful AI Translator speaks 75 languages and can translate every conversation for your guests at any time. It not only bridges the gap between staff and guests but also provides valuable insights through every interaction.
Q2 '26 Concierge Software Survey Insights
Is aiello a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
90%
(295)
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
#1
of 4
Large
90%
(250)
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
#1
of 3
Enterprise
89%
(132)
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Mid-sized
90%
(295)
#1
of 5
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
Large
90%
(250)
#1
of 4
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
Enterprise
89%
(132)
#1
of 3
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Rank
Hotel type
Popular alternatives
#1
of 5
City Center Hotels
91%
(181)
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
#1
of 5
Branded Hotels
88%
(226)
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
#1
of 5
Boutique Hotels
91%
(323)
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
City Center Hotels
91%
(181)
#1
of 5
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
Branded Hotels
88%
(226)
#1
of 5
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
Boutique Hotels
91%
(323)
#1
of 5
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
Rank
Region
Popular alternatives
#1
of 4
Europe
94%
(50)
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
#1
of 3
Asia Pacific
97%
(159)
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
Europe
94%
(50)
#1
of 4
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
Asia Pacific
97%
(159)
#1
of 3
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
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aiello Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Aiello Intelligent Voice Assistant is the #33 most trending product in the Concierge Software category (out of 41) and the #2506 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreaiello’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
aiello Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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One single system to manage your resort's daily operations.
Connects all your departments to manage guest requests with ease.
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Support
Unverified
aiello has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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