Compare Reputation Manager (by Customer Alliance) vs Sojern Ad Platform vs AI Review Assistant (by MARA Solutions)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Sojern

Sojern Ad Platform

26 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews

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Compare Reputation Manager (by Customer Alliance) vs Sojern Ad Platform vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Sojern Ad Platform vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 286 verified hotelier reviews across 50 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Sojern

Sojern

Ranked 3 (out of 26)

4.6
26 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Sojern Ad Platform

84 HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Sojern Ad Platform

26 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Sojern Ad Platform

92%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Sojern Ad Platform

4.8

AI Review Assistant (by MARA Solutions)

4.9
ROI

Reputation Manager (by Customer Alliance)

4.4

Sojern Ad Platform

4.4

AI Review Assistant (by MARA Solutions)

4.6
Implementation

Reputation Manager (by Customer Alliance)

4.8

Sojern Ad Platform

4.8

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Sojern Ad Platform

4.8

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Sojern Ad Platform

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Sojern Ad Platform

Services

Reporting & Analytics

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sojern
vs.
MARA Solutions

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Sojern Ad Platform

Branded Hotels - 33%
Luxury Hotels - 19%
Boutiques - 12%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients
-

Sojern Ad Platform

Sojern doesn’t have any featured brands available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Sojern Average Sojern

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Ad Platform

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Sojern
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sojern Ad Platform

Sojern has been successful for us.

Marketing, Project, and Brand manager from Seaside (United States of America)

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Sojern Ad Platform

Sojern

Front Office Manager from Rome (Italy)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Sojern Ad Platform

Sojern

Front Office Manager from Rome (Italy)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
References
-

Sojern Ad Platform

Sojern doesn’t have any references available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Sojern Ad Platform

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)