Compare Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro) vs Flexkeeping (Glitch Management)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro) vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro) vs Flexkeeping (Glitch Management). Find out which Guest Surveys & Feedback is right for you based on realtime data from 85 verified hotelier reviews across 20 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Tripadvisor (Reputation Pro)

100%

Flexkeeping (Glitch Management)

99%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Tripadvisor (Reputation Pro)

5

Flexkeeping (Glitch Management)

5
ROI

Guest Feedback (by Customer Alliance)

4.4

Tripadvisor (Reputation Pro)

4.5

Flexkeeping (Glitch Management)

4.8
Implementation

Guest Feedback (by Customer Alliance)

4.6

Tripadvisor (Reputation Pro)

Not enough data available

Flexkeeping (Glitch Management)

4.9
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Tripadvisor (Reputation Pro)

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Tripadvisor
vs.
Flexkeeping

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Tripadvisor
vs.
Flexkeeping
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Flexkeeping (Glitch Management)

Amazing company

GM
References

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
View all integrations (59)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)
View all integrations (18)
Recent Articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles