Compare Flexkeeping (Glitch Management) vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

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Compare Flexkeeping (Glitch Management) vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

Guest Survey Software vendor comparison between Flexkeeping (Glitch Management) vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria). Find out which Guest Survey Software is right for you based on realtime data from 85 verified hotelier reviews across 20 countries.

Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
65 reviews
View profile
Benbria

Benbria

Ranked 13 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Guest Feedback (by Customer Alliance)

94%

Loop CXM (by Benbria)

90%
Ease of Use

Flexkeeping (Glitch Management)

5

Guest Feedback (by Customer Alliance)

4.7

Loop CXM (by Benbria)

4
ROI

Flexkeeping (Glitch Management)

4.8

Guest Feedback (by Customer Alliance)

4.4

Loop CXM (by Benbria)

4
Implementation

Flexkeeping (Glitch Management)

4.9

Guest Feedback (by Customer Alliance)

4.6

Loop CXM (by Benbria)

Not enough data available
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Guest Feedback (by Customer Alliance)

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Customer Alliance
vs.
Benbria

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients

Flexkeeping (Glitch Management)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Flexkeeping
vs.
Customer Alliance
vs.
Benbria
1-click quote request

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
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General Info

Screenshots
Integrations

Flexkeeping (Glitch Management)

Property Management Systems (12) Hotel Management Software (7) Channel Managers (3)
View all integrations (20)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (47)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
View all integrations (10)
Recent Articles

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