Compare Flexkeeping (Glitch Management) vs Revinate (Surveys) vs Guest Feedback (by Customer Alliance)

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Revinate

Revinate (Surveys)

146 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Flexkeeping (Glitch Management) vs Revinate (Surveys) vs Guest Feedback (by Customer Alliance)

Guest Surveys & Feedback vendor comparison between Flexkeeping (Glitch Management) vs Revinate (Surveys) vs Guest Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 230 verified hotelier reviews across 57 countries.

Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

Revinate (Surveys)

87 HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Revinate (Surveys)

146 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Revinate (Surveys)

93%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Flexkeeping (Glitch Management)

5

Revinate (Surveys)

4.7

Guest Feedback (by Customer Alliance)

4.7
ROI

Flexkeeping (Glitch Management)

4.8

Revinate (Surveys)

4.5

Guest Feedback (by Customer Alliance)

4.4
Implementation

Flexkeeping (Glitch Management)

4.9

Revinate (Surveys)

4.6

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Revinate (Surveys)

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Revinate
vs.
Customer Alliance

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients

Flexkeeping (Glitch Management)

-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Flexkeeping
vs.
Revinate
vs.
Customer Alliance
1-click quote request

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Revinate (Surveys)

Learning

Guest Services Supervisor

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

General Info

Screenshots
Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)
View all integrations (19)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
View all integrations (87)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)
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