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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
NexGenGuest
4.6 (6 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
NexGenGuest
Unranked in Hotel Guest Apps
Low Touch, Web-Based, High Guest Engagement Technology Solution for Hotels & Resorts
92% recommended by 4 hotels
More than 50% of NexGenGuest’s reviews come from United States.
What is NexGenGuest?
Founded in 2017 | Headquarters in Los Angeles (United States) | 3 employees
NexGenGuest is a web-based, revenue-generating technology solution designed for low-touch, high-engagement interactions. It enables guests or members to engage with a property’s services and products in real time from their mobile devices immediately after reservations or membership confirmations. Integrating seamlessly with property management systems like Opera, NexGenGuest ensures a streamlined and efficient experience for both operators and users.
1. AI summary reviews: NexGenGuest automatically provides guests with AI-generated reviews, offering insights into services and products based on real-time feedback from other users.
2. AI summary recommendations: The platform generates AI-based recommendations, guiding guests to services and products that match their preferences and past behaviors.
With NexGenGuest, businesses can enhance guest engagement, optimize service delivery, and streamline operations, thereby boosting overall guest satisfaction and driving additional revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of NexGenGuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
NexGenGuest Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
NexGenGuest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by NexGenGuest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
NexGenGuest's Provided Description:
"NexGenGuest is a low-touch, high engagement, web-based revenue generating technology solution. It enables guests and/or members to connect and engage all services and products in real time from their mobile device the moment they have made their reservation or become a member of a community or association. Nexgen Guest integrates with Opera as well as other property management systems."
FAQs
NexGenGuest Alternatives
Not sure if NexGenGuest is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
NexGenGuest doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
NexGenGuest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, NexGenGuest is the #17 most trending product in the Hotel Guest Apps category (out of 92) and the #615 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreNexGenGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
NexGenGuest Pricing
Pricing Available By Request
NexGenGuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare NexGenGuest to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if NexGenGuest is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
Continuing to expand their capabilities
Dir of Rooms from 75-99 room Bed & Breakfast & Inn in St. Michaels (United States)
Verified
5 years ago
The team is very responsive and their service is tailored and personal. You don't get that with every company.
They have a very user friendly interface
United States
United States
Dir of Rooms
Mid-Sized Hotel
7
Great tool to communicate with guests
Revenue Analyst from 500+ room Boutique in Los Angeles (United States)
Verified
5 years ago
- easy access to marketing tool (sending notifications about amenities, events, etc)
- user-friendly platform
- nice source to upload hotel information
United States
United States
Revenue Analyst
X-Large Hotel
10
Director of food & beverage
Director of Food & Beverage from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States)
Verified
5 years ago
the technology, contactless experience for all guests, efficiency and real time. it covers more outlets, front desk, cooking school, and front desk.
United States
United States
Director of Food & Beverage
Large Hotel
10
Great experience!
Resident Manager from 10 to 24 room Luxury Hotel in Nosara (Costa Rica)
Verified
5 years ago
Great tool to communicate with guest and to share all important things of our properties. Friendly use and configuration
Great customer service from Steve all the time!
Costa Rica
Costa Rica
Resident Manager
Small Hotel
10
Superior Customer Care
Creative Director from 10 to 24 room Luxury Hotel in Nosara (Costa Rica)
Verified
5 years ago
Mobile Concierge has been a game changer for our hotels, helping us streamline communications from guests. Most importantly, the company is committed to a continuous improvement cycle so we often have solutions before any problems arise. Shall we need anything or have a suggestion the NexGen team is quick to respond.
Costa Rica
Costa Rica
Creative Director
Small Hotel
10
Great tool for guest communication and engagement.
VP Sales and Marketing from 500+ room Boutique in Los Angeles (United States)
Verified
5 years ago
NexGen Guest has helped us market to the guest pre-arrival and inform the guest about our COVID-19 protocols and to promote all of our socially distanced activities on property.
We were able to sell our Yoga and meditation classes and our drive-in movies.
Using the webchat function, guests could correspond with the hotel prior to arrival...
United States
United States
VP Sales and Marketing
X-Large Hotel
- 1
It looks like NexGenGuest is not recommended by any hotels
Check out the top 10 most recommended NexGenGuest alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
NexGen provides a clean, guest-friendly way to create service requests directly from a mobile interface accessed through a QR code. It presents hotel services in a simple, customizable UI so guests can quickly select what they need during their stay. The integration reliably passes those requests into Alice in real time, ensuring staff receive accurate service tickets mapped to the hotel’s configured facilities and service options. By also gathering reservation information, NexGen ensures that each request is tied to the correct guest, which helps staff fulfill requests faster and with clearer context.
Showing all answers to: "What does this product or service do well?"
NexGen provides a clean, guest-friendly way to create service requests directly from a mobile interface accessed through a QR code. It presents hotel services in a simple, customizable UI so guests can quickly select what they need during their stay. The integration reliably passes those requests into Alice in real time, ensuring staff receive accurate service tickets mapped to the hotel’s configured facilities and service options. By also gathering reservation information, NexGen ensures that each request is tied to the correct guest, which helps staff fulfill requests faster and with clearer context.
Question:
What differentiates this product or service from the competition?
Answer:
What sets NexGen apart is the combination of a lightweight, QR-code–driven guest experience and a direct, real-time connection to Alice’s service request framework. There is no app download, no friction, and no learning curve for guests - just instant access to the hotel’s service offerings. The integration allows NexGen to pull reservation IDs and complete hotel configuration data so service requests are created accurately and consistently. That end-to-end simplicity, from guest initiation to Alice ticket creation, is something many comparable tools don’t deliver as cleanly.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets NexGen apart is the combination of a lightweight, QR-code–driven guest experience and a direct, real-time connection to Alice’s service request framework. There is no app download, no friction, and no learning curve for guests - just instant access to the hotel’s service offerings. The integration allows NexGen to pull reservation IDs and complete hotel configuration data so service requests are created accurately and consistently. That end-to-end simplicity, from guest initiation to Alice ticket creation, is something many comparable tools don’t deliver as cleanly.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When the configuration is solid, NexGen provides a fast, intuitive way for guests to communicate needs, and your team gains a streamlined workflow from request to completion. NexGen is straightforward, predictable, and responsive when configured with the proper API credentials and hotel mappings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When the configuration is solid, NexGen provides a fast, intuitive way for guests to communicate needs, and your team gains a streamlined workflow from request to completion. NexGen is straightforward, predictable, and responsive when configured with the proper API credentials and hotel mappings.
Are you a consultant or vendor that recommends NexGenGuest?
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Support
Unverified
NexGenGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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