Hoteza Guest App

4.7 (53 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hoteza Guest App

Ranked 3 (out of 92) in Hotel Guest Apps

2026 Finalist HotelTechAwards

Hoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Hoteza’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteza is highly regarded for enhancing hotel guest experience through seamless integration with existing systems, driving automation, and providing a user-friendly platform. It excels in reducing staff workload and increasing guest engagement via intuitive mobile access and personalized services. However, some users have noted desires for improved staff app stability, additional admin features, and more detailed marketing integration efforts. Overall, it offers significant potential for increasing revenue, operational efficiency, and guest satisfaction.

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Peninsula, Wyndham, Radisson & 95 others

Read their reviews

What Types of Hotels Hoteza is Popular For

Size

14 | Small (10-49 room)

21 | Mid-Sized (50-99 room)

53 | Large (100-499 room)

14 | X-Large (500+ room)

Country

15 | Cyprus

14 | Russian Federation

12 | Croatia

8 | United Arab Emirates

7 | Greece

5 | Slovenia

5 | Armenia

5 | Kazakhstan

4 | Turkey

4 | Uzbekistan

3 | Vietnam

3 | Montenegro

2 | United Kingdom

2 | Slovakia

1 | Spain

1 | Italy

1 | United States

1 | Jordan

1 | Indonesia

1 | Netherlands

1 | Hungary

1 | Tanzania

1 | Chile

1 | Kyrgyzstan

1 | Kenya

1 | Georgia

1 | Seychelles

Type

51 | Luxury Hotels

50 | Boutique Hotels

37 | City Center Hotels

33 | Resorts

30 | Airport/Conference Hotels

29 | Branded Hotels

23 | Bed & Breakfast & Inns

16 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

4 | Hostels

2 | Motels

2 | RV Parks & Campgrounds

1 | Casinos

Region

64 | Europe

19 | Asia Pacific

14 | Middle East

3 | Africa

1 | North America

1 | South America

Category

90 | Hospitality TV

53 | Hotel Guest Apps

23 | Hospitality Wi-Fi Solutions

22 | In-Room Hotel Tablets

2 | Contactless Check-in

Hoteza Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Guest Apps for hotels in Croatia
#1 of 1
Best Hotel Guest Apps for hotels in Russian Federation
#1 of 1
Best Hotel Guest Apps for hotels in Asia Pacific
#2 of 4

Hoteza Hotel Guest Apps Rankings

By size
Best Hotel Guest Apps for Small Hotels 100% recommended by 8 Small hotels
#10 of 13
Small hotels say that Hoteza's Hotel Guest Apps achieve high rankings in verified HotelTechReport reviews due to its user-friendly interface, seamless communication, and robust support. These features enhance guest experiences and streamline operations, benefiting Small hotels significantly.
Best Hotel Guest Apps for Large Hotels 96% recommended by 9 Large hotels
#9 of 11
Large hotels say that Hoteza's Hotel Guest Apps are highly rated in verified HotelTechReport reviews for their efficient communication capabilities, seamless integration across devices, and user-friendly interface. These strengths are crucial for large hotels aiming to enhance guest experiences and operational efficiency.
Best Hotel Guest Apps for Mid-sized Hotels 94% recommended by 27 Mid-sized hotels
#7 of 18
Medium hotels say that Hoteza's Hotel Guest Apps effectively enhance guest engagement through high accessibility and seamless integration, as highlighted in verified HotelTechReport reviews. Recurring strengths noted include ease of use, revenue growth opportunities through upselling, and efficient customer support, making it a valuable tool for Medium hotels.
Best Hotel Guest Apps for Enterprise Hotels 96% recommended by 9 Enterprise hotels
#3 of 8
X Large hotels say that Hoteza's Hotel Guest Apps, according to verified HotelTechReport reviews, provide easy navigation and user-friendly platforms for guests, enhancing information access and service engagement. Additionally, the platform's effective support and automation contribute positively to operational ease for X Large establishments.
By type
Best Hotel Guest Apps for Luxury Hotels 94% recommended by 25 Luxury Hotels hotels
#8 of 15
Luxury hotels say that Hoteza's Hotel Guest Apps receive high rankings in verified HotelTechReport reviews due to their seamless integration with existing systems, high guest engagement via mobile and TV, and effective upselling capabilities, crucial for luxury environments.
Best Hotel Guest Apps for Limited Service & Budget Hotels 99% recommended by 7 Limited Service & Budget Hotels hotels
#7 of 14
Limited-Service-Budget hotels say that Hoteza's Hotel Guest Apps are favored in verified HotelTechReport reviews for enhancing guest engagement, simplifying operations with seamless system integrations, and facilitating revenue through upselling features. These capabilities align well with limited budgets.
Best Hotel Guest Apps for Extended Stay & Serviced Apartments 98% recommended by 5 Extended Stay & Serviced Apartments hotels
#7 of 7
Extended-Stay-Serviced-Apartments hotels say that Hoteza's Hotel Guest Apps rank highly in verified HotelTechReport reviews due to their user-friendly interface, effective customer support, and ability to provide personalized guest experiences. These features cater specifically to the extended-stay context.
Best Hotel Guest Apps for Airport/Conference Hotels 93% recommended by 13 Airport/Conference Hotels hotels
#6 of 14
Conference hotels say that Hoteza's Hotel Guest Apps are highly rated in verified HotelTechReport reviews due to their user-friendly interface, seamless guest engagement on smartphones or TVs, and effective promotion of hotel services, all of which are crucial for streamlining operations and enhancing guest experiences in Conference settings.
Best Hotel Guest Apps for Bed & Breakfast & Inns 93% recommended by 12 Bed & Breakfast & Inns hotels
#10 of 15
Bed-N-Breakfast hotels say that Hoteza's Hotel Guest Apps, according to verified HotelTechReport reviews, excel in user-friendliness, seamless integration with services, and revenue enhancement. The app’s ease of use and capability to promote upselling opportunities effectively address critical needs for this segment.
Best Hotel Guest Apps for Boutique Hotels 97% recommended by 28 Boutique Hotels hotels
#6 of 19
Boutique hotels say that Hoteza's Hotel Guest Apps rank highly in verified HotelTechReport reviews due to their user-friendly design, excellent customer support, and adaptability to specific needs. These features are particularly valued by Boutique hotels seeking to enhance guest experiences.
Best Hotel Guest Apps for Branded Hotels 99% recommended by 14 Branded Hotels hotels
#7 of 14
Branded hotels say that Hoteza's Hotel Guest Apps, according to verified HotelTechReport reviews, effectively enhance guest engagement and streamline operations. They highlight a user-friendly interface, seamless system integration, and the ability to boost revenue through upsells, making them desirable to Branded hotels.
Best Hotel Guest Apps for City Center Hotels 96% recommended by 23 City Center Hotels hotels
#4 of 16
City-Center-Hotel hotels say that Hoteza's Hotel Guest Apps, highlighted in verified HotelTechReport reviews, are valued for their user-friendly interface, seamless integration with existing systems, and efficient management of guest services, which enhance both guest satisfaction and operational efficiency.
Best Hotel Guest Apps for Resorts 96% recommended by 14 Resorts hotels
#11 of 15
Resort hotels say that Hoteza's Hotel Guest Apps, according to verified HotelTechReport reviews, excel in guest engagement and revenue growth. The app offers seamless, no-download-needed access, enhances operational efficiency, and effectively promotes upsell services, all crucial for Resort settings.
By region
Best Hotel Guest Apps for hotels in Europe 93% recommended by 38 hotels in Europe
#5 of 18
Europe hotels say that Hoteza's Hotel Guest Apps rank highly in verified HotelTechReport reviews due to their user-friendly design, comprehensive digital offerings, and responsive customer support. These features provide seamless access to hotel services and efficient communication, crucial for European hotels.
Best Hotel Guest Apps for hotels in Asia Pacific 100% recommended by 8 hotels in Asia Pacific
#2 of 4
Ap hotels say that Hoteza's Hotel Guest Apps excel due to user-friendly interfaces and responsive support, as highlighted in verified HotelTechReport reviews. Hotels in Ap appreciate features like centralized control from devices, increased service uptake, and streamlined guest communication.
Best Hotel Guest Apps for hotels in Middle East 100% recommended by 5 hotels in Middle East
#4 of 4
Me hotels say that Hoteza's Hotel Guest Apps rank highly in verified HotelTechReport reviews for their user-friendly interfaces, easy navigation, and enhanced guest interactions. These features are often highlighted as critical for hotels in Me to improve guest experience and operational efficiency.
By country
Best Hotel Guest Apps for hotels in Cyprus 91% recommended by 8 hotels in Cyprus
#2 of 2
Cy hotels say that Hoteza's Hotel Guest Apps is favored due to its user-friendly interface and efficient guest communication features, according to verified HotelTechReport reviews. Notable strengths include seamless mobile integration and effective service promotion, catering well to the needs of Cy hospitality.
Best Hotel Guest Apps for hotels in Croatia 99% recommended by 7 hotels in Croatia
#1 of 1
Hr hotels say that Hoteza’s Hotel Guest Apps, according to verified HotelTechReport reviews, facilitate seamless communication, reduce paper waste, and enhance efficiency by centralizing information. Integrated features such as room service ordering and easy guest-staff connectivity are valued by Hr properties.
Best Hotel Guest Apps for hotels in Russian Federation 98% recommended by 9 hotels in Russian Federation
#1 of 1
Ru hotels say that Hoteza's Hotel Guest Apps rank highly based on verified HotelTechReport reviews for their user-friendliness, comprehensive approach to modern guest services, and efficient customer support. These strengths are particularly valued by hotels in Ru.

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What is Hoteza?

Founded in 2013 | Headquarters in Larnaca (Cyprus) | 70 employees
Hoteza Guest App is an all-in-one hospitality platform that enhances guest experiences while streamlining hotel operations. Operating as both a native iOS/Android app and a web app via QR code, it requires no downloads, offering guests easy access to services like food and beverage orders, smart room controls, and direct hotel communication. For hoteliers, it features a cloud-based CMS to manage branding, track interactions, and integrate with systems such as PMS, POS, and CRM. By boosting revenue through increased uptake of services and enabling real-time offers, it supports sustainable operations and personalized guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Hoteza

FAQs

Capabilities

Welcome Message & Email

Guest Messages

In-Room Dining

Restaurant & SPA Bookings

Mobile Key

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Hoteza Check-in

Contactless Check-in
Hoteza Mobile Check-in will make the check-in process faster and smarter for your guests, additionally increasing your revenue by offering amenities at the right time and the right place!

PREMIUM ADD-ON

Hoteza Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hoteza Guest App is the #4 most trending product in the Hotel Guest Apps category (out of 92) and the #186 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Hoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hoteza Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hoteza Average Hoteza

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2

Success Stories

1

References

0

Featured Customers

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Hoteza Reviews

Hotelier Rating

Excellent
47
Very Good
4
Average
1
Poor
0
Terrible
1

Property Size

  • Small (8)
  • Mid-Sized (11)
  • Large (25)
  • X-Large (9)

Country

  • Russian Federation
    Russian Federation
    (9)
  • Cyprus
    Cyprus
    (8)
  • Croatia
    Croatia
    (7)
  • Greece
    Greece
    (4)
  • Slovenia
    Slovenia
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Armenia
    Armenia
    (3)
  • Montenegro
    Montenegro
    (2)
  • Kazakhstan
    Kazakhstan
    (2)
  • Uzbekistan
    Uzbekistan
    (2)
  • Slovakia
    Slovakia
    (2)
  • Seychelles
    Seychelles
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Georgia
    Georgia
    (1)
  • Hungary
    Hungary
    (1)
  • United States
    United States
    (1)
  • Jordan
    Jordan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Kyrgyzstan
    Kyrgyzstan
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (38)
  • Asia Pacific
    Asia Pacific
    (8)
  • Middle East
    Middle East
    (5)
  • Africa
    Africa
    (1)
10

Perfect

GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)

Verified
6 months ago
Easy to use and understand,very helpful for our hotel! Very helpful customer support and useful webinars with some news or new implementations!
Country Russian Federation
GM
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Great digital services to enhance the guest satisfaction

Assistant F&B Manager from 500+ room in Parga (Greece)

Verified
6 months ago
The most convenient functionalities that it offers are the hotel information which is provided on all the Guest room's tv's.
Country Greece
Assistant F&B Manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Excellent tool for guest engagement and revenue growth

IT Director from 100 to 199 room Bed & Breakfast & Inn in Beau Vallon (Seychelles)

Verified
6 months ago
We implemented Hoteza Guest App to enhance our digital guest experience — and it has truly delivered on multiple fronts. The app has been incredibly useful for our guests. It’s accessible directly via their smartphone browser with no download required, which means adoption is high and there’s no friction in usage. On the operations side,...
Country Seychelles
IT Director
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

business premium hotel

General manager from 100 to 199 room Bed & Breakfast & Inn in Yerevan (Armenia)

Verified
6 months ago
food and drink menus and photos immediately with prices. Make a photo slide possible. Review the possibility of VAT in this region for accurate price information in the menu
Country Armenia
General manager
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Highly recommend for every property

Cluster IT Manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)

Verified
6 months ago
- Looks amazing right out of the box. - Easily customizable to suit any hotel needs. - User-friendly admin panel. - Fast and high-quality support.
Country Russian Federation
Cluster IT Manager
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Hoteza conveniences

Директор IT from 500+ room Boutique in St. Petersburg (Russian Federation)

Verified
6 months ago
What I like most is their interest in development and excellent user support. Collaboration with Hoteza has brought us automation and ease of operation in our hotel.
Country Russian Federation
Директор IT
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

It is a comfortable experience

Guest experience manager from 500+ room Branded Hotel in Moscow (Russian Federation)

Verified
6 months ago
Everything. Incredibly comfortable. Easy to access, easy to use, easy to understand the details for both employees and the guests.
Country Russian Federation
Guest experience manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
9

Great product from Hoteza team

Director of IT from 100 to 199 room Boutique in Moscow (Russian Federation)

Verified
6 months ago
The biggest advantage of Hoteza products is the comprehensive approach to a hotel's business needs. They take into account all modern trends in guest services for the 21st-century hotel such as mobile app, web app, television, digital signage with centralized CMS system.
Country Russian Federation
Director of IT
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
9

A successful experience

Project manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)

Verified
6 months ago
Accessibility, informativeness, wide possibilities. Personalized guest greetings improve the experience, hotel service advertising expands opportunities, and sales through the app
Country Russian Federation
Project manager
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Amazing platform to summarise all the hotel services for the convenience

Marketing manager from 500+ room City Center Hotel in Batumi (Georgia)

Verified
6 months ago
Platform is easy to navigate, gather information and choose the service. The amount of information is clearly sorted with all the necessary info
Country Georgia
Marketing manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
  • 1
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  • 3
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  • 5
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Hoteza Guest App excels at enhancing the guest experience by providing a seamless way to access hotel services, request amenities, and communicate with staff instantly. It streamlines operations for the hotel team while giving guests a convenient, intuitive platform to manage their stay, explore offerings, and receive timely updates. The app consistently improves efficiency, reduces response times, and makes interactions more personalized, creating a smoother and more enjoyable experience for both guests and staff.

Question:

What differentiates this product or service from the competition?

Answer:

Our key differentiator is the balance of reliability, efficiency, and attentive support. This enables us to deliver a service that feels consistent and straightforward, even in situations where competitors tend to complicate the process.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering this product, give yourself the chance to test it in a real workflow. Hoteliers often notice how quickly it simplifies daily tasks, improves communication, and creates a smoother guest experience. Once you see how much time it saves and how reliably it supports your team, it becomes clear why so many properties choose it. It’s an investment that feels positive from day one and continues delivering value as your operations grow.

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Varvara Efthymiou null @ null
RecommendationAvatar
Irina Churkina Head of business development @ Monty Holiday Homes
RecommendationAvatar
Christos Bandis Managing Director @ Powertech electronics
RecommendationAvatar
Alessandra DAntoni Founder & Head of Marketing @ HoTy S.r.l.
RecommendationAvatar
Alessio Di Candia Consulente Innovazione Tecnologica @ HoTy
RecommendationAvatar
Varvara Efthymiou null @ null
Are you a consultant or vendor that recommends Hoteza? Leave a recommendation

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Support

Verified Support

Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

3 days

Recommended

95%

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