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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Hoteza Guest App
4.7 (53 REVIEWS)
Ranked 3 (out of 92) in Hotel Guest Apps
Hoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldFrom check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
95% recommended by 98 hotels
Peninsula, Wyndham, Radisson & 95 others
Bell - AI powered product analyst
I analyzed all of Hoteza’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteza is highly regarded for enhancing hotel guest experience through seamless integration with existing systems, driving automation, and providing a user-friendly platform. It excels in reducing staff workload and increasing guest engagement via intuitive mobile access and personalized services. However, some users have noted desires for improved staff app stability, additional admin features, and more detailed marketing integration efforts. Overall, it offers significant potential for increasing revenue, operational efficiency, and guest satisfaction.
Peninsula, Wyndham, Radisson & 95 others
Read their reviewsWhat Types of Hotels Hoteza is Popular For
Size
14 | Small (10-49 room)
21 | Mid-Sized (50-99 room)
53 | Large (100-499 room)
14 | X-Large (500+ room)
Country
15 | Cyprus
14 | Russian Federation
12 | Croatia
8 | United Arab Emirates
7 | Greece
5 | Slovenia
5 | Armenia
5 | Kazakhstan
4 | Turkey
4 | Uzbekistan
3 | Vietnam
3 | Montenegro
2 | United Kingdom
2 | Slovakia
1 | Spain
1 | Italy
1 | United States
1 | Jordan
1 | Indonesia
1 | Netherlands
1 | Hungary
1 | Tanzania
1 | Chile
1 | Kyrgyzstan
1 | Kenya
1 | Georgia
1 | Seychelles
Type
51 | Luxury Hotels
50 | Boutique Hotels
37 | City Center Hotels
33 | Resorts
30 | Airport/Conference Hotels
29 | Branded Hotels
23 | Bed & Breakfast & Inns
16 | Limited Service & Budget Hotels
8 | Extended Stay & Serviced Apartments
4 | Hostels
2 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
Region
64 | Europe
19 | Asia Pacific
14 | Middle East
3 | Africa
1 | North America
1 | South America
Category
90 | Hospitality TV
53 | Hotel Guest Apps
23 | Hospitality Wi-Fi Solutions
22 | In-Room Hotel Tablets
2 | Contactless Check-in
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hoteza Reviews Analyzed: 11
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hoteza Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hoteza
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hoteza's Provided Description:
"Hoteza GuestApp is an all-in-one hospitality platform designed to increase revenue, streamline operations, and elevate the guest experience. Running as both a native iOS/Android app and a web app via QR code, it eliminates the need for downloads. GuestApp provides guests with instant access to everything they need, including food & beverage orders, smart room controls, entertainment, payments, and direct communication with hotel staff. For hoteliers, a cloud-based CMS provides a single dashboard to manage branding, push real-time offers, track guest interactions, and integrate seamlessly with PMS, POS, CRM, and IoT systems. The result is a fully digital guest journey that reduces costs, supports sustainability, drives upsell opportunities, and ensures every interaction feels personalized and on-brand."
Capabilities
Welcome Message & Email
Guest Messages
In-Room Dining
Restaurant & SPA Bookings
Room Control
Guest Satisfaction Survey
Online Payments
Hotel Services
Hotel Directory
City Guide
Features
Communication & Messaging
Content Management
Upselling
Request Management
Available Add-ons & Modules
Hoteza Check-in
Contactless Check-inRecommended by
Achievements
This vendor's trending score is rising, Hoteza Guest App is the #4 most trending product in the Hotel Guest Apps category (out of 92) and the #186 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since 1925, the Esplanade Zagreb Hotel has been renowned for its innovation in hospitality. We continue to build on this tradition with our partners from Hoteza. Our vision combines with their knowledge in order to create high-tech services tailored to our guests’ needs."
Featured Customers
Hoteza doesn’t have any featured customers available
More Products by Hoteza
Hotelier Rating
Looking for specific info?
Perfect
GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)
Great digital services to enhance the guest satisfaction
Assistant F&B Manager from 500+ room in Parga (Greece)
Excellent tool for guest engagement and revenue growth
IT Director from 100 to 199 room Bed & Breakfast & Inn in Beau Vallon (Seychelles)
business premium hotel
General manager from 100 to 199 room Bed & Breakfast & Inn in Yerevan (Armenia)
Highly recommend for every property
Cluster IT Manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)
Hoteza conveniences
Директор IT from 500+ room Boutique in St. Petersburg (Russian Federation)
It is a comfortable experience
Guest experience manager from 500+ room Branded Hotel in Moscow (Russian Federation)
Great product from Hoteza team
Director of IT from 100 to 199 room Boutique in Moscow (Russian Federation)
A successful experience
Project manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)
Amazing platform to summarise all the hotel services for the convenience
Marketing manager from 500+ room City Center Hotel in Batumi (Georgia)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
The Hoteza Guest App excels at enhancing the guest experience by providing a seamless way to access hotel services, request amenities, and communicate with staff instantly. It streamlines operations for the hotel team while giving guests a convenient, intuitive platform to manage their stay, explore offerings, and receive timely updates. The app consistently improves efficiency, reduces response times, and makes interactions more personalized, creating a smoother and more enjoyable experience for both guests and staff.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Our key differentiator is the balance of reliability, efficiency, and attentive support. This enables us to deliver a service that feels consistent and straightforward, even in situations where competitors tend to complicate the process.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you’re considering this product, give yourself the chance to test it in a real workflow. Hoteliers often notice how quickly it simplifies daily tasks, improves communication, and creates a smoother guest experience. Once you see how much time it saves and how reliably it supports your team, it becomes clear why so many properties choose it. It’s an investment that feels positive from day one and continues delivering value as your operations grow.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Hoteza
8 months ago
Bold, Urban, Connected: How Media One Hotel Elevated Guest Experience With Hoteza
Hoteza
8 months ago
From Emails to Upsells: Hotels Are Finally Getting Messaging Right
Hoteza
9 months ago
Hoteza Announces Integration with Cloudbeds Across Entire Product Suite
Hoteza
2 years ago
Hoteza and Peninsula Hotels Redefine the Guest Journey with a Custom-Made In-Room Tablet Solution
Hoteza
2 years ago
Sun Gardens Dubrovnik Elevates Guest Experience with Hoteza's Cutting-Edge Hospitality TV Solution
Hoteza
2 years ago
Hoteza AI: Unleash the Power of AI for Captivating, Tailored Experiences
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Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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