HiRUM HMS

4.9 (30 BEWERTUNGEN)

HT-Score

72 von 100

Hotel Tech Score ist ein zusammengesetztes Ranking, das sich aus Schlüsselsignalen zusammensetzt, wie z. B.: Benutzerzufriedenheit, Anzahl der Bewertungen, Aktualität der Bewertungen und vom Hersteller übermittelte Informationen, um Käufern zu helfen, ihre Produkte besser zu verstehen.
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HiRUM HMS

5.0 (30 BEWERTUNGEN)

Platz 16 (von 73) in Hotelmanagement-Software

Immobilienverwaltung, Online-Buchungssoftware, Channel-Manager-Software und Hotelreservierungssoftware

99% empfohlen von 30 Hotels

Mehr als 50 % der Bewertungen von HiRUM Software Solutions’s stammen aus Australia.

Bell avatar Bell - KI-gestützter Produktanalyst

Ich habe alle Produktbewertungen, Expertenempfehlungen, Funktionen, Preise, Integrationen und mehr von HiRUM Software Solutions analysiert, um die folgende Zusammenfassung zu erstellen.

Hoteliers sagen

Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.

Lesen Sie ihre Bewertungen

Unterstützung

Unterstützend

Hoteliers often commend the customer support provided by HiRUM Software Solutions for its promptness and effectiveness. Users report that assistance with issues such as moving systems to new computers is handled quickly and smoothly. Leah, a member of the support team, is frequently praised for her expertise and ability to resolve problems efficiently, often within minutes. The support team is recognized for their readiness to help and the minimal need for improvements is noted, as customers express satisfaction with both the support process and outcomes.

Owner

vor 7 Monaten

Verifiziert

... Ich habe um Hilfe beim Verschieben des PMS auf einen neuen Computer gebeten. Das ging schnell und problemlos. Danke für Ihre Hilfe. ...

Vollständige Bewertung anzeigen

reception

vor 6 Monaten

Verifiziert

... Leah war eine große Hilfe und löste unser Problem innerhalb von Minuten. ...

Vollständige Bewertung anzeigen

reception

vor 6 Monaten

Verifiziert

... Wie großartig das Support-Team ist und wie schnell es uns geholfen hat, unser Problem zu lösen. Ich kann Leah wärmstens empfehlen, sie war großartig. ...

Vollständige Bewertung anzeigen

reception

vor 6 Monaten

Verifiziert

... Wie großartig das Support-Team ist und wie schnell es uns geholfen hat, unser Problem zu lösen. Ich kann Leah wärmstens empfehlen, sie war großartig. ...

Vollständige Bewertung anzeigen

reception

vor 6 Monaten

Verifiziert

... Wie großartig das Support-Team ist und wie schnell es uns geholfen hat, unser Problem zu lösen. Ich kann Leah wärmstens empfehlen, sie war großartig. ...

Vollständige Bewertung anzeigen

reception

vor 6 Monaten

Verifiziert

... Ich glaube nicht, dass etwas verbessert werden muss. Wir waren mit der Unterstützung und dem Ergebnis sehr zufrieden. Es sind keine Verbesserungen erforderlich. ...

Vollständige Bewertung anzeigen

Funktionalität

Ausgewogen

Hoteliers often highlight the functionality of HiRUM HMS, noting that it effectively handles core tasks like booking and reporting with a reliable system that experiences minimal downtime and bugs. Users appreciate its scalability, allowing for growth alongside business expansion, and the automation features that streamline processes such as billing and reporting. The feature completeness is praised, with all necessary tools included to support hotel management operations. The software is customizable, enabling adjustments in workflows and templates to suit diverse needs. Insights and reporting are also well-regarded for being actionable and easy to interpret, aiding in informed decision-making. Additionally, it's valued for supporting global operations, including multiple languages and currencies, which broadens its applicability.

Owner

vor 7 Monaten

Verifiziert

... Ich habe um Hilfe beim Verschieben des PMS auf einen neuen Computer gebeten. Das ging schnell und problemlos. Danke für Ihre Hilfe. ...

Vollständige Bewertung anzeigen

Hoteliers erwähnen am häufigsten

Customer support

Ease of use

Reporting

Integration with HiSITE

Trust accounting

E-learning and support resources

End of month processing

User interface

Automated communications

Billing and rates management

Popularität nach Segment

Größe

4 | Groot (75-199 Zimmer)

13 | Mittel (25-74 Zimmer)

7 | Klein (10-24 Zimmer)

4 | X-Groot (200+ Zimmer)

1 | X-Klein (1-9 Zimmer)

Land

28 | Australia

2 | United States of America

Typ

2 | Bett & Frühstück & Gasthaus

11 | Boutique

6 | Marke

1 | Kasino

8 | Stadtzentrum

6 | Flughafen/Konferenz

19 | Langzeitaufenthalt und Serviced Apartments

7 | Begrenzter Service und begrenztes Budget

10 | Luxus

24 | Resort

1 | Wohnmobilstellplätze und Campingplätze

6 | Ferienwohnungen & Villen

Region

2 | Nordamerika

28 | Ozeanien

Kategorie

30 | Hotelmanagement-Software

Haben Sie nicht gefunden, wonach Sie gesucht haben?

Merkmale

Buchhaltung

4/5 features

Multi-Währung
Geschenkgutschein
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & E-Commerce

4/5 features

Natives E-Mail-Marketing

Senden Sie gezielte Marketing-E-Mails an frühere Gäste. Systemnativ, Möglichkeit, die Datenbank zu segmentieren und maßgeschneiderte E-Mails zu erstellen. Zu den Funktionen gehören: Kampagnen, Segmentierung, Drag-and-Drop-Builder, Transaktions-E-Mails
Gruppenbuchungsmaschine
Webseitenentwicklung
Buchungsmaschine
Kanalmanager
Geschenkgutschein
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Verwaltung & Konfiguration

4/5 features

Mehrsprachig
Multi-Währung
Centralized user & role management

Kundenmanagement

4/5 features

Natives E-Mail-Marketing

Senden Sie gezielte Marketing-E-Mails an frühere Gäste. Systemnativ, Möglichkeit, die Datenbank zu segmentieren und maßgeschneiderte E-Mails zu erstellen. Zu den Funktionen gehören: Kampagnen, Segmentierung, Drag-and-Drop-Builder, Transaktions-E-Mails
Gästefeedback-Management
Geschenkgutschein
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Vorderbüro

4/5 features

Gästefeedback-Management
Zimmerreinigung
Hausverwaltung
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gruppenverwaltung

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gästeerlebnis

4/5 features

Gästefeedback-Management
Geschenkgutschein
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Haushaltsführung

4/5 features

Zimmerreinigung
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Zahlungen

4/5 features

Multi-Währung
Geschenkgutschein
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservierungsverwaltung

4/5 features

Shopping-Modul bewerten
Hausverwaltung
RevPaR & ADR Reports
Geschenkgutschein
Kanalmanager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Shopping-Modul bewerten
Revenue Management Modul
Preisinformationen
Kanalmanager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Steuern & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Unterstützung & Schulung

4/5 features

Online 24/7 support

Essen & Getränke

4/5 features

Kasse

Verfügbare Add-ons und Module

HiRUM Software Solutions-Bewertungsübersicht

4.9

Exzellent

30 bewertungen

Benutzerfreundlichkeit

4.7/5

Kundensupport

5.0/5

ROI

4.7/5

Implementierung

4.8/5

HiRUM Software Solutions-Integrationen

Unternehmen	Funktionalität
SiteMinder 92% von 2314 Hotels empfohlen	Kanalmanager
Canary Technologies 96% von 1770 Hotels empfohlen	Cybersicherheit und Betrugsprävention +4 more
RoomPriceGenie 96% von 546 Hotels empfohlen	Revenue-Management-Systeme
GuestRevu 95% von 439 Hotels empfohlen	Reputationsmanagement
TrustYou 89% von 369 Hotels empfohlen	Gästebefragungen und Feedback
Flexkeeping 97% von 176 Hotels empfohlen	Housekeeping-Software
Revinate 92% von 288 Hotels empfohlen	Gästebefragungen und Feedback +2 more
MyStay 97% von 52 Hotels empfohlen	Kontaktloser Check-in
CartStack 96% von 18 Hotels empfohlen	Direktbuchungstools
Diese Integration wurde noch nicht von KAS Lock Software verifiziert. KAS Lock Software 0% von 0 Hotels empfohlen	Schlüssellose Zugangssysteme für Hotels

Unterstützung

Nicht bestätigt

HiRUM Software Solutions hat seine Kundensupportprozesse noch nicht von Hotel Tech Report zertifizieren lassen. Wir empfehlen, während Ihres Demo-Anrufs auf die GCSC-Rubrik zu verweisen, um sicherzustellen, dass dieser Anbieter über starke Prozesse zur Kundenunterstützung verfügt.

Support-Zertifizierung anzeigen

Hilfezentrum

Produktaktualisierungen

2025

Erfahren Sie mehr über die GCSC-Zertifizierung

Diesem Anbieter fehlen wichtige Supportinformationen

Dieser Anbieter verfügt offenbar nicht über grundlegende Support-Grundlagen. Anbieter, die erstklassigen Support bieten, unterhalten für Kunden eine Wissensdatenbank, ein Hilfecenter und ein Änderungsprotokoll zu Produktaktualisierungen.

Angebot anfordern

HT-Score

72/100

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Vorname

Nachname

Berufsbezeichnung Berufliche E-Mail Hotel (oder Hotelgruppe)

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HiRUM HMS

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Was ist HiRUM Software Solutions?

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Stayntouch

Multi-Währung

Geschenkgutschein

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Natives E-Mail-Marketing

Gruppenbuchungsmaschine

Webseitenentwicklung

Buchungsmaschine

Kanalmanager

Geschenkgutschein

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Mehrsprachig

Multi-Währung

Centralized user & role management

Natives E-Mail-Marketing

Gästefeedback-Management

Geschenkgutschein

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Gästefeedback-Management

Zimmerreinigung

Hausverwaltung

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Gästefeedback-Management

Geschenkgutschein

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Zimmerreinigung

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-Währung

Geschenkgutschein

Payment Requests

Direct billing

Automated reminders