Guestline HMS

4.5 (109 RESEñAS)

Puntaje HT

63 de 100

Hotel Tech Score es una clasificación compuesta con señales clave como: satisfacción del usuario, cantidad de reseñas, reseñas recientes e información enviada por el vendedor para que los compradores puedan entender mejor sus productos.
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Guestline HMS

4.6 (109 RESEñAS)

Clasificado 20 (de 75) en Software de gestión hotelera

Guestline proporciona gestión de propiedades de extremo a extremo, distribución de canales y soluciones de marketing digital totalmente integradas y alojadas en la nube.

90% recomendado por 127 hoteles

Más del 50% de las reseñas de Guestline’s provienen de United Kingdom.

Bell avatar Bell - Analista de productos impulsado por IA

Analicé todas las reseñas de productos, recomendaciones de expertos, características, capacidades, precios, integraciones y más de Guestline para producir el siguiente resumen.

Los hoteleros dicen

Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.

Lee sus reseñas

Soporte

De apoyo

Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.

Hotelmanager

hace 9 meses

Verificado

... La velocidad de los distintos pasos de trabajo. Desafortunadamente, hay demasiados pasos en comparacion con otros sistemas. Lamentablemente estamos muy decepcionados. ...

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Director Hotel

hace 9 meses

Verificado

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Geschaftsfuhrerin

hace 9 meses

Verificado

... Profesional y competente! ...

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Automatización

Optimizado

Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.

Director Hotel

hace 9 meses

Verificado

... Sistema en la nube PMS intuitivo. Ideal para nuestro hotel de 28 habitaciones, tambien con vistas a nuestra posible ampliacion. Tambien utilizamos el modulo Avanzado (el pequeno cargo adicional realmente vale la pena), facilita mucho el trabajo con conferencias y celebraciones familiares). El asesoramiento y la asistencia (servicio de atencion al cliente en aleman) son muy buenos y la ayuda se proporciona de inmediato. Guestline siempre tiene en cuenta las sugerencias para desarrollar continuamente el sistema ...

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Integraciones

Conectado

Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.

Geschaftsfuhrerin

hace 9 meses

Verificado

... A pesar del breve plazo de entrega, nuestro cambio a Guestline fue apoyado de manera competente y con experiencia en todos los niveles. La formacion fue profesional y adaptada a nuestras necesidades. Nuestros deseos individuales tambien fueron comprendidos y hechos posibles en la aplicacion. E incluso despues de la instalacion, el equipo de soporte siempre esta disponible con soluciones. Es fantastico que tambien esten disponibles videos cortos de formacion. Esto nos permite ver mas rapidamente el valor anadido del software. Tambien estamos muy contentos de que el equipo de ventas nos haya convencido de opta ...

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Valor

Equilibrado

Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.

Hotelmanager

hace 9 meses

Verificado

... No recomendado para hoteles de negocios/conferencias/ferias. ...

Ver reseña completa

Director Hotel

hace 9 meses

Verificado

... Sistema en la nube PMS intuitivo. Ideal para nuestro hotel de 28 habitaciones, tambien con vis ...

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Geschaftsfuhrerin

hace 9 meses

Verificado

... A pesar del breve plazo de entrega, nuestro cambio a Guestline fue apoyado de manera competente y con experiencia en todos los niveles. La formacion fue profesional y adaptada a nuestras ...

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Funcionalidad

Equilibrado

Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.

Hotelmanager

hace 9 meses

Verificado

... No recomendado para hoteles de negocios/conferencias/ferias. ...

Ver reseña completa

Director Hotel

hace 9 meses

Verificado

... Sistema en la nube PMS intuitivo. Ideal para nuestro hotel de 28 habitaciones, tambien con vistas a nuestra posible ampliacion. T ...

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Geschaftsfuhrerin

hace 9 meses

Verificado

... A pesar del breve plaz ...

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Interfaz de usuario

Intuitivo

Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.

Hotelmanager

hace 9 meses

Verificado

... El nombre de la empresa debe figurar en la lista de llegadas, en la lista de salidas y en la lista interna. ¡Esto es esencial para un ho ...

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Director Hotel

hace 9 meses

Verificado

... A veces t ...

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Geschaftsfuhrerin

hace 9 meses

Verificado

... A pesar del breve plazo de entrega, nuestro cambio a Guestline fue apoyado de manera competente y con experiencia en todos los niveles. La formacion fue profes ...

Ver reseña completa

Los hoteleros mencionan con más frecuencia

Training and support

Complexity and user interface

System updates and improvements

Dynamic pricing and OTA integration

Comprehensive reporting

Reservation management

Cloud-based accessibility

Performance issues

Billing and invoicing

Event and conference management

Popularidad por Segmento

Tamaño

2 | Extra pequeño (1-9 habitación)

24 | Pequeño (10-24 habitación)

71 | Mediano (25-74 habitación)

28 | Grande (75-199 habitación)

10 | Extra grande (200+ habitación)

País

101 | United Kingdom

9 | United States of America

9 | Ireland

6 | Germany

3 | Australia

2 | India

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

Tipo

48 | Alojamiento - Desayuno y Posada

48 | Boutique

45 | Lujo

40 | Servicio Limitado y Presupuesto

39 | De Marca

29 | Aeropuerto/Conferencia

28 | Centro Urbano

24 | Centro turístico

3 | Parques y Campamentos Para Casas Rodantes

2 | Estancia Prolongada y Apartamentos Con Servicios

2 | Alquileres Vacacionales y Villas

1 | Hostal

Region

118 | Europa

10 | Norteamérica

4 | Asia Pacífico

3 | Oceanía

1 | Medio Oriente

Categoria

143 | Sistemas de gestión de propiedades

109 | Software de gestión hotelera

¿No encontraste lo que buscabas?

¿Qué es Guestline?

Fundado en 1991 | Con sede en Shrewsbury, Shropshire | 244 empleados

Alternativas a Guestline HMS

¿No estás seguro de si Guestline es adecuado para tu hotel? Aquí tienes proveedores similares de Hotel Management Software que podrían ser una buena opción para tu hotel:

Guestline no tiene beneficios ni casos de uso disponibles

Características

Cuentas y finanzas

4/5 features

Multi moneda
Vales de regalo
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing y comercio electrónico

4/5 features

Marketing por correo electrónico nativo

Envíe correos electrónicos de marketing altamente dirigidos a invitados anteriores. Nativo del sistema, capacidad para segmentar la base de datos y crear correo electrónico personalizado. Las características incluyen: campañas, segmentación, constructor de arrastrar y soltar, correos electrónicos transaccionales
Motor de reservas grupales
Desarrollo de sitios web
Motor de reservas
Gerente de Canal
Vales de regalo
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administración y configuración

4/5 features

Plurilingüe
Multi moneda
Centralized user & role management

Gestión de clientes

4/5 features

Marketing por correo electrónico nativo

Envíe correos electrónicos de marketing altamente dirigidos a invitados anteriores. Nativo del sistema, capacidad para segmentar la base de datos y crear correo electrónico personalizado. Las características incluyen: campañas, segmentación, constructor de arrastrar y soltar, correos electrónicos transaccionales
Gestión de comentarios de los huéspedes
Vales de regalo
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Oficina frontal

4/5 features

Gestión de comentarios de los huéspedes
Limpieza interna
Sistema de gestión de propiedades
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestión de grupos

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Experiencia del huésped

4/5 features

Gestión de comentarios de los huéspedes
Vales de regalo
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Limpieza interna

4/5 features

Limpieza interna
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagos

4/5 features

Multi moneda
Vales de regalo
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Gestión de Reservas

4/5 features

Módulo de calificación de compras
Sistema de gestión de propiedades
RevPaR & ADR Reports
Vales de regalo
Gerente de Canal
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Gestión de los ingresos

4/5 features

Módulo de calificación de compras
Módulo de gestión de ingresos
Inteligencia de precios
Gerente de Canal
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Impuestos y Cumplimiento

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Soporte y Capacitación

4/5 features

Online 24/7 support

Bebida alimenticia

4/5 features

Punto de venta

Complementos y módulos disponibles

Resumen de reseñas de Guestline

4.5

Muy bueno

109 reseñas

Facilidades de uso

4.5/5

Atención al cliente

4.5/5

ROI

4.2/5

Puesta en práctica

4.2/5

Recomendado para

143

Sistemas de gestión de propiedades Clasificado en el puesto #29 de 315

109

Software de gestión hotelera Clasificado en el puesto #20 de 75

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Más Acerca de Guestline

Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.

Integraciones de Guestline

Compañía	Funcionalidad
Esta integración no ha sido verificada por Guestline aún. Canary Technologies 96% recomendada por 1770 hoteles
Lighthouse 95% recomendada por 1370 hoteles	Inteligencia de negocios
Asksuite 98% recomendada por 680 hoteles	Chatbots de hoteles
RateGain 94% recomendada por 583 hoteles	Paridad de tarifas hoteleras +4 more
Duetto 94% recomendada por 577 hoteles	Inteligencia de reuniones y eventos +3 more
M3 89% recomendada por 564 hoteles	Software de contabilidad para hoteles
RoomPriceGenie 96% recomendada por 549 hoteles	Sistemas de gestión de ingresos
Duve 96% recomendada por 534 hoteles	Aplicaciones para huéspedes de hoteles
Profitroom 95% recomendada por 519 hoteles	CRM y marketing por correo electrónico para hoteles +3 more
IDeaS 92% recomendada por 519 hoteles	Sistemas de gestión de ingresos

Browse all integrations (86)

Soporte

Sin Validar

Guestline aún no ha certificado sus procesos de atención al cliente por parte de Hotel Tech Report. Recomendamos hacer referencia a la rúbrica GCSC durante su llamada de demostración para asegurarse de que este proveedor cuente con procesos sólidos para brindar soporte a los clientes.

Ver certificación de soporte

Centro de Ayuda

Actualizaciones de Producto

2025

Conozca más sobre la Certificación GCSC

A este proveedor le falta información de soporte crítico

Este proveedor no parece tener elementos básicos de soporte. Los proveedores que brindan soporte de primer nivel mantienen un centro de ayuda de base de conocimientos y un registro de cambios de actualizaciones de productos para los clientes.

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Tiempo de respuesta

2 días

Recomendado

90%

Hora preferida

Mañana Tarde Noche

Fecha preferida

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Mañana (Lunes)

Febrero 4 (Martes)

Febrero 5 (Miércoles)

Febrero 6 (Jueves)

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Nombre

Apellido

Título Del Trabajo Correo Electrónico Laboral Hotel (o grupo hotelero)

¿Cuál te describe mejor?

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Guestline HMS

Los hoteleros mencionan con más frecuencia

¿Qué es Guestline?

RMS

Cloudbeds

Mews

Oracle Hospitality

Multi moneda

Vales de regalo

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Marketing por correo electrónico nativo

Motor de reservas grupales

Desarrollo de sitios web

Motor de reservas

Gerente de Canal

Vales de regalo

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Plurilingüe

Multi moneda

Centralized user & role management

Marketing por correo electrónico nativo

Gestión de comentarios de los huéspedes

Vales de regalo

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Gestión de comentarios de los huéspedes

Limpieza interna

Sistema de gestión de propiedades

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Gestión de comentarios de los huéspedes

Vales de regalo

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Limpieza interna

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi moneda

Vales de regalo

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Módulo de calificación de compras

Sistema de gestión de propiedades

RevPaR & ADR Reports

Vales de regalo

Gerente de Canal