RoomRaccoon HMS

4.8 (549 RESEñAS)

Puntaje HT

92 de 100

Hotel Tech Score es una clasificación compuesta con señales clave como: satisfacción del usuario, cantidad de reseñas, reseñas recientes e información enviada por el vendedor para que los compradores puedan entender mejor sus productos.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Kay, David, Trevor + 36 more experts recommend RoomRaccoon

Leer Recomendaciones

Trabajar para RoomRaccoon? Reclamar perfil

Escribir una reseña

RoomRaccoon HMS

4.8 (549 RESEñAS)

Clasificado 3 (de 73) en Software de gestión hotelera

Solución hotelera todo en uno hecha para hoteles independientes.

97% recomendado por 554 hoteles

The PIGs, The Glen Boutique Hotel, Plantage Rococo y otros 551

Bell avatar Bell - Analista de productos impulsado por IA

Analicé todas las reseñas de productos, recomendaciones de expertos, características, capacidades, precios, integraciones y más de RoomRaccoon para producir el siguiente resumen.

Los hoteleros dicen

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

The PIGs, The Glen Boutique Hotel, Plantage Rococo y otros 551

Lee sus reseñas

Los socios dicen

Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.

Kay, David, Trevor and 36 others

Lee sus recomendaciones

Soporte

Fundamental

Hoteliers often experience mixed reviews regarding RoomRaccoon's customer support. While there are instances where support is described as phenomenal, with prompt and helpful responses, there are concerns about the availability and accessibility of support services. Some users express frustration over the lack of 24-hour support, particularly during weekends, which can lead to delays in resolving critical issues. Additionally, certain reviews highlight difficulties in reaching customer support due to the company's growth, suggesting that the team size may be insufficient to manage the volume of clients effectively. The expertise and readiness of the support staff receive both praise and critique, depending on the user's experience. While some appreciate the thorough onboarding process and the assistance during initial setup, others feel left to navigate the software largely on their own, comparing RoomRaccoon's support unfavorably to competitors like Cloudbeds. Overall, while there are commendations for the friendly and helpful attitude of the support team, the need for faster response times and improved accessibility is evident.

Geschäftsführerin

hace 4 meses

Verificado

... RoomRaccoon es el motor de reservas perfecto para nosotros, realmente se pensó ...

Ver reseña completa

Geschäftsführerin

hace 4 meses

Verificado

... RoomRaccoon es el motor de reservas perfecto para nosotros, realmente se pensó en todo y responde de manera muy ...

Ver reseña completa

Hotel Owner

hace 11 meses

Verificado

... Este sistema es sencillo, intuitivo y con la lógica más importante. Incluso si no tiene experiencia en hotelería, será fácil a corto plazo aprender a usar este sistema. Cada vez que tenemos al ...

Ver reseña completa

Eigenaar (Owner)

hace 7 meses

Verificado

... La mayor ventaja es que ha bloqueado la agenda de todas las reservas. Además, puedo llevar a los clientes a mi propio sitio web de forma un poco más fácil. (traducido del holandés) (inglés) Het ...

Ver reseña completa

Eigenaar (Owner)

hace 7 meses

Verificado

... La mayor ventaja es que ha bloqueado la agenda de todas las reservas. Además, puedo llevar a los clientes a mi propio sitio we ...

Ver reseña completa

Eigenaar (Owner)

hace 7 meses