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Concierge Organizer
4.7 (11 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Concierge Organizer
Unranked in Concierge Software
Hospitality, Hotels, Lodges, Software, Distribution, Revenue Management, Banqueting, Reservations, Spa Software, and Web Booking Engines
94% recommended by 9 hotels
Concierge Organizer has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Concierge Organizer?
Founded in 1998 | Headquarters in | 8 employees
Concierge Organizer is a dedicated application for concierge services in the luxury hospitality industry. It provides a structured framework to manage day-to-day tasks and services, optimizing communication between users. With the high standards of the luxury sector in mind, it supports various communication channels, including Emails, WhatsApp, Text Messages, and Print, ensuring premium guest interactions. Designed from real operational needs, it evolves alongside the hospitality industry, automating tasks to let concierges concentrate on enhancing guest experiences, thereby elevating the quality of the services provided.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Concierge Organizer products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Concierge Organizer Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Concierge Organizer Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Concierge Organizer
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Concierge Organizer's Provided Description:
"Concierge Organizer is an application dedicated to concierge services in the luxury hospitality industry. The solution gives a frame, secures and focuses on day to day activity (tasks and services) and optimizes communication between users. Luxury standards require high level quality communication with Guests: Concierge Organizer offers a wide range of possibilities: Emails, Whatsapp, Text Messages and Print. Concierge Organizer, designed from operations requests, is a bespoke application in accordance with the evolutions of the luxury hospitality sector. Task automation allows to focus on Guests experiences and thus allows concierges to make the difference on the quality of the services they provide, an expected key point of luxury standards."
FAQs
Concierge Organizer doesn’t have any screenshots available
Capabilities
Digital guest itineraries.
Digital guest itineraries.
Confirmations and personalised itineraries sent to guests, fully branded and managed within Concierge Organizer.
Restaurant and chauffeur bookings.
Restaurant and chauffeur bookings.
Book directly in SevenRooms, Aleno, Chabé, Waynium and many more from Concierge Organizer, with reservations imported automatically to the guest profile.
Seamless PMS integration.
Seamless PMS integration.
Guest profiles imported from Opera Cloud (OHIP), Mews, Shiji, Apaleo, Protel and Infor HMS, with arrival and departure times synchronised and services posted to the guest folio.
Request tracking and task management.
Request tracking and task management.
Every guest request assigned, followed up and closed, so nothing is lost between shifts.
Enterprise single sign-on.
Enterprise single sign-on.
Secure SAML 2.0 login through Okta, Microsoft Entra ID and Google Workspace, so staff access Concierge Organizer with their existing hotel credentials.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q3 '26 Concierge Software Survey Insights
Is Concierge Organizer a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
90%
(295)
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
#1
of 4
Large
90%
(250)
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
#1
of 3
Enterprise
89%
(132)
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Mid-sized
90%
(295)
#1
of 5
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
Large
90%
(250)
#1
of 4
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
Enterprise
89%
(132)
#1
of 3
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Rank
Hotel type
Popular alternatives
#1
of 5
City Center Hotels
91%
(181)
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
#1
of 5
Branded Hotels
88%
(226)
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
#1
of 5
Boutique Hotels
91%
(323)
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
City Center Hotels
91%
(181)
#1
of 5
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
Branded Hotels
88%
(226)
#1
of 5
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
Boutique Hotels
91%
(323)
#1
of 5
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
Rank
Region
Popular alternatives
#1
of 4
Europe
94%
(50)
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
#1
of 3
Asia Pacific
97%
(159)
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
Europe
94%
(50)
#1
of 4
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
Asia Pacific
97%
(159)
#1
of 3
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
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Concierge Organizer Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Concierge Organizer is the #3 most trending product in the Concierge Software category (out of 41) and the #145 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreConcierge Organizer’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Concierge Organizer Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
10
All concierge in one spot, with a few sync gaps
Front of House / Concierge from 25-49 room Branded Hotel in Stockholm (Sweden)
Verified
3 days ago
Gathering all our concierge in one spot from where we can contact our partners and guests. It's easy to track what has been done and what needs to be done changing statuses of different services. The integration with Mews allows us to post the costs only in CO which gives the team a great overview.
Sweden
Sweden
Front of House / Concierge
Small Hotel
10
Efficient for organizing daily concierge tasks — partner registration needs work
Concierge from 75-99 room Luxury Hotel in Geneva (Switzerland)
Verified
7 days ago
The system is very efficient to organise all our daily task at the concierge desk so I highly recommend it.
Switzerland
Switzerland
Concierge
Mid-Sized Hotel
10
Great overview and easy billing — shipment charges still missing
Assistant Front Office Manager & Concierge from 25-49 room Bed & Breakfast & Inn in Copenhagen (Denmark)
Verified
8 days ago
Concierge Organizer is an excellent tool, that allow the Concierge Team to have a great overview of everything that has been booked.
We especially enjoy the great itinerary that can be printed individually for each guest, as well as how easy it is to add the charges directly to the guest's bill, from Concierge Organizer, without ever leavi...
Denmark
Denmark
Assistant Front Office Manager & Concierge
Small Hotel
10
Essential for staying organized — could use more customization and WhatsApp integration
Head of Concierge Service from 75-99 room Vacation Rentals & Villa in Saint-Tropez (France)
Verified
9 days ago
I have been using Concierge Organizer for many years, first in the hospitality industry and now in managing my clients’ stays in luxury villa rentals. Over the years, it has become an absolutely essential tool in my daily work.
It allows me to centralize all information, keep track of numerous requests and last-minute changes, anticipate gu...
France
France
Head of Concierge Service
Mid-Sized Hotel
10
Seamless PMS integration and an intuitive interface
Transformation Manager from 200 to 499 room Boutique in Munich (Germany)
Verified
10 days ago
What I like most is the seamless integration with my PMS and the easy, intuitive user interface. It is a well-thought-out, operationally focused software from start to finish that integrates perfectly into other systems and our daily workflows. You can really tell it was developed by concierges, for hotels and concierges.
Germany
Germany
Transformation Manager
Large Hotel
10
Backbone of the concierge desk — deserves wider rollout
Concierge from 200 to 499 room City Center Hotel in Paris (France)
Verified
13 days ago
Concierge Organizer has become the backbone of our concierge desk. Every guest request, booking and follow-up is centralised in one place, so nothing gets lost between shifts and the whole team works from the same information. The shared address book and guest history allow us to personalise each stay and anticipate preferences, which our g...
France
France
Concierge
Large Hotel
10
Responsive support and adaptable features — more itinerary and visual customization would help
Le Negresco from 200 to 499 room Luxury Hotel in Nice (France)
Verified
13 days ago
What I appreciate most is the responsive support, personalized guidance, wide range of features, understanding of concierge work, and platform adaptability to real-life needs.
France
France
Le Negresco
Large Hotel
10
Responsive team, with WhatsApp integration still missing
Concierge from 200 to 499 room Branded Hotel in Cannes (France)
Verified
14 days ago
I’ve been using ConciergeOrganizer for 7 years, and the software evolved a lot in the meantime : the dev team is always willing to listen, explain, try and find new ideas to support our professional practices.
France
France
Concierge
Large Hotel
10
Intuitive, functional software that keeps improving — room-number search is missing
Concierge Back Office from 200 to 499 room Luxury Hotel in Cannes (France)
Verified
15 days ago
Intuitive software, very functional and constantly updated. Thank you very much, the training was very interesting. Looking forward to seeing the new features.
France
France
Concierge Back Office
Large Hotel
7
Great oversight into guest behavior but needs UX work
Hotel Concierge from in
Verified
9 years ago
- 1
- 2
Expert Q&A and Partner Recommendations
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Concierge Organizer hasn’t been recommended by any experts or partners yet
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Support
Unverified
Concierge Organizer has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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