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H2O Smart Check In
5.0 (25 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
H2O Smart Check In
Ranked 4 (out of 76) in Contactless Check-in
Seamless from Check-In to Loyalty for H2O Smart Check In
100% recommended by 11 hotels
H2O Hospitality, Ltd. has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is H2O Hospitality, Ltd.?
Founded in 2015 | Headquarters in Taepyeongno 1(il)-ga (South Korea) | 94 employees
H2O FLOW is a comprehensive digital transformation platform designed for the hospitality industry. It integrates seamlessly with existing property management systems to enhance operational efficiency and guest experience. Key features include a chat app-based Smart Check-In that allows guests to complete check-in and enjoy membership enrollment from their mobile devices without downloading any additional apps. This platform focuses on boosting revenue through upselling opportunities like early check-ins and room upgrades. It helps reduce wait times and operational costs, while enhancing customer retention with targeted CRM solutions.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of H2O Hospitality, Ltd. products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
H2O Hospitality, Ltd. Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
H2O Hospitality, Ltd. Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by H2O Hospitality, Ltd.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
H2O Hospitality, Ltd.'s Provided Description:
"Say goodbye to long lines and fragmented processes. With Smart Check In, guests can complete everything from check-in to membership enrollment in one smooth, uninterrupted flow, Even before their arrival! H2O Smart Check In is a chat app-based service that allows guests to seamlesly check-in from their mobile devices without having to download any apps Core Features Chat App Based, E-Registration, Upsell, Group Check-In Boost Your Ancillary Revenue Early Check-In and Late Check-Out, Room Upgrade, Package Promotion, Upsell Naturally"
FAQs
H2O Smart Check In Alternatives
Not sure if H2O Hospitality, Ltd. is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:
Capabilities
Increase smart check-In usage
Increase smart check-In usage
Lower barriers by utilizing existing chat apps without downloading new apps
Early Check-In & Late Check-Out
Early Check-In & Late Check-Out
Offer guests the flexibility they need with Early Check-In and Late Check-Out options. Increase convenience for guests while boosting revenue by monetizing these in-demand services.
Room & Package Upselling
Room & Package Upselling
Smart Check In leverages PMS integration to automatically check room availability and enables effortless payment through integrated gateways. This not only increases per-guest spending but also enhances overall satisfaction by delivering personalized, value-driven options.
Group Check-In
Group Check-In
Group bookings can account for 30% to 70% of hotel reservations, but traditional systems leave these guests out of the Smart Check-In experience. Even large parties can enjoy seamless check-ins, enhancing both efficiency and guest satisfaction.
Smart Dashboard
Smart Dashboard
Real-Time Insights, Smarter Operations The Smart Check In Dashboard provides detailed analytics tailored specifically to your check-in process. Monitor guest activity, inflow rates, and usage trends to ensure your Smart Check In system operates at peak efficiency.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
0/1 features
Available Add-ons & Modules
H2O Smart Check In
Contactless Check-in
Easy mobile check-in & out to increase utilization and data gathering process without downloading any apps
H2O Smart CRM
Hotel CRM & Email Marketing
Direct to Customer (D2C) & AI- Based Customer Relationship Management (CRM) maximize direct booking volume through an immense volume of guest data (including their action data)
H2O Smart Concierge_Upsell
Concierge Software
Complete all services of the facility with one click
within the major chat apps in each country.
Increasing guest satisfaction and upselling.
H2O Smart Housekeeping
Housekeeping Software
100% automated system from the arrangement of housekeepers after check-out to inspection and notification. After cleaning is completed, the progress can be monitored in the manager app.
Upselling
Upselling Software
Automatically perform customized marketing for
each guest based on personalized action data on
guest’s birthdays, wedding anniversaries, and more. Complete the reservation and payment in the chat app
brand channel for F&B, spa, and swimming pool with one click. A convenient process increases upselling opportunities and customer satisfaction.
H2O Smart Concierge_In Room Dining & Amenity
Mobile Ordering & Room Service
Menu curation and development based on guest analysis.
And provide mobile-based in-room dining for guests,
as well as Grab & Go service for foot traffic,
thereby increasing profitability and brand awareness.
SMART Kiosk
Contactless Check-in
SMART KIOSK to increase revisit rate through customer management.
Membership operation through kiosk as well as contactless ordering.
SMART POS
Hotel Restaurant POS Systems
SMART POS runs the business by itself.
Receive orders by itself and automatically process
payments, receipts, and sending pick up notices
H2O Smart Device
SMART Gate
SMART GATE manages the facility by itself.
100% automation through mobile pass linkage.
Possible to check tickets, open gates automatically,
and check the current status of visitors.
No New system is needed. Able to build a system
by utilizing existing facilities.
SMART Gate
SMART GATE manages the facility by itself.
100% automation through mobile pass linkage.
Possible to check tickets, open gates automatically,
and check the current status of visitors.
No New system is needed. Able to build a system
by utilizing existing facilities
H2O Hospitality, Ltd. Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, H2O Smart Check In is the #6 most trending product in the Contactless Check-in category (out of 76) and the #384 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreH2O Hospitality, Ltd.’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
H2O Hospitality, Ltd. Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare H2O Hospitality, Ltd. to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Welcome your guests safely with contactless check-in
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Hotelier Rating
Looking for specific info?
10
Perfect system for guest and hotel
STAFF from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
The H2O Flow product not only ensures a seamlessly fast check in process for our guests but also serves as a vital tool for revenue generation. With its room upgrade feature during the smart check in process, we can effectively upsell and drive additional revenue.
Korea, South
Korea, South
STAFF
X-Large Hotel
10
Convenience for hoteliers
Reservation Manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
H2O Flow is hotelier friendly, and our staff love how easy and convenient this system is to use. The beauty is that H2O Flow can be integrated into our current PMS. We did not need to change or replace our PMS.
Korea, South
Korea, South
Reservation Manager
X-Large Hotel
10
Can provide professional service
MANAGER from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
It aids us in enhancing customer service and increasing revenue by reducing manual work. Furthermore, it elevates the professionalism of contacting a staff member in the presence of a guest.
Korea, South
Korea, South
MANAGER
X-Large Hotel
10
Streamlined entire process
manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
This solution streamlines the entire hotel accommodation process, rendering it as effortless as a few taps on our guests’ daily used chat app. Their dedication to delivering a hassle-free check-in experience is apparent in the intuitive design.
Korea, South
Korea, South
manager
X-Large Hotel
10
Room upgrade is great
FRONTOFFICE MANAGER from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
The solution itself does not seem to need any improvement but if it can be connected with all of other solutions we implemented, it will be great. The implementation of the H2O solution has significantly streamlined and expedited the check-in process, rendering it a valuable asset within the hotel industry. Its room upgrade feature is an epic!
Korea, South
Korea, South
FRONTOFFICE MANAGER
X-Large Hotel
10
Easy to use for everyone
경영지원팀 from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
H2O’s system provides an intuitive experience; I can assure that even individuals such as elderly who are less familiar with technology can smoothly accomplish the process.
Korea, South
Korea, South
경영지원팀
X-Large Hotel
10
Excellent Product
staff from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
14 months ago
H2O's innovative check-in solution has completely transformed the check-in experience with its effortlessly efficient technology. As a traveler who prioritizes simplicity and convenience, their system has truly been a game-changer for us.
Korea, South
Korea, South
staff
X-Large Hotel
10
A company with the most advanced hotel solutions that exist in Korea
General Manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)
Verified
15 months ago
1. The process of solving a problem - It's not just about selling standardized products, but I always listen to the stories of the hotel's employees. It makes and provides the best product for each hotel. At first, it was only used as a pilot at one branch, but now it is expanded to three branchs. (We have a total of three kind of different...
Korea, South
Korea, South
General Manager
X-Large Hotel
10
Great Mobile Check-in Solution!
manager from 500+ room Boutique in Pyeongchang-gun (Korea, South)
Verified
15 months ago
After implementing H2O Flow, we could avoid minor reservation-related tasks and traffic jam at the front desk dramatically. Our guests used to wait a long time for checking in, but it is gone now. Lots of guests said it is very quick and easy for checking in and our staff said it is efficient and effective since they can now focus on qualit...
Korea, South
Korea, South
manager
X-Large Hotel
10
A complete digital transformation
director from 200 to 499 room City Center Hotel in Roppongi (Japan)
Verified
2 years ago
We have been considering digital transformation; however, complete digital transformation was not easy since many companies offer partial digital transformation such as IoT, Kiosk, etc. Even with a smart pad in rooms, and a Kiosk at the front desk, the usage rate is very low. H2O Flow is a complete digital transformation package from transf...
Japan
Japan
director
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
H2O Hospitality has a broad portfolio of digital experience solutions that are fully integrated with the Oracle Hospitality Platform. Through a long standing partnership we are serving the market together.
Showing all answers to: "What does this product or service do well?"
H2O Hospitality has a broad portfolio of digital experience solutions that are fully integrated with the Oracle Hospitality Platform. Through a long standing partnership we are serving the market together.
Question:
What differentiates this product or service from the competition?
Answer:
H2O delivers solutions that cover from Customer Relationships to Digital Experience and provides an engagement platform that helps hoteliers achieve more with less. The fact that is also fully integrated with Oracle Hospitality is a key point.
Showing all answers to: "What differentiates this product or service from the competition?"
H2O delivers solutions that cover from Customer Relationships to Digital Experience and provides an engagement platform that helps hoteliers achieve more with less. The fact that is also fully integrated with Oracle Hospitality is a key point.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
H2O Hospitality has a long standing partnership with Oracle Hospitality and has been delivering innovative solutions to the Hospitality Industry for many years. Based on this we recommend that your review your offering.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
H2O Hospitality has a long standing partnership with Oracle Hospitality and has been delivering innovative solutions to the Hospitality Industry for many years. Based on this we recommend that your review your offering.
Recommended by
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
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H2O Hospitality, Ltd. Integrations
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| Company | Functionality | |
|---|---|---|
|
Oracle Hospitality
92% recommended by 601 hotels |
Property Management Systems
|
Support
Unverified
H2O Hospitality, Ltd. has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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