MessageBox

4.9 (22 REVIEWS)

HT Score

0 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For MessageBox? Claim Profile

Write a review

MessageBox

Name: MessageBox
Rating: 4.9 (22 reviews)

5.0 (22 REVIEWS)

Unranked in Guest Messaging Software

MessageBox is a chat-based mobile application that can be used by staff within your company, to manage tasks.

99% recommended by 20 hotels

MessageBox has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is MessageBox?

Founded in | Headquarters in | 0 employees

This description was generated by AI which analyzed the following sources to summarize a description of MessageBox products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

MessageBox Reviews Analyzed: 0

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

MessageBox Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by MessageBox

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

MessageBox's Provided Description:

"MessageBox is a unified hospitality operations platform that replaces scattered calls, radios, and paper-based workflows with real-time task management, instant staff messaging, and seamless guest engagement — all from a single interface your team already knows how to use. From housekeeping and engineering to guest feedback and room service ordering, every department stays connected, accountable, and efficient. Trusted by 476 clients across 46 countries — including IHG, Accor, and Rotana — MessageBox is the operating system that modern hospitality teams rely on to deliver exceptional guest experiences, every day."

FAQs

Why can’t vendors write their own descriptions?

How does this work and how often does it get updated?

How can I report an inaccuracy?

MessageBox Alternatives

Not sure if MessageBox is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

One Platform. Every Operation. Exceptional Guest Experiences.

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Available Add-ons & Modules

Q2 '26 Guest Messaging Software Survey Insights

Last updated: Q2 2026

Is MessageBox a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 15

Large

96% (225)

Canary Technologies

Canary Technologies is the top alternative to MessageBox among large hotels on HotelTechReport. Hoteliers point to its credit card authorization links and secure payment collection, plus contactless check-in that cuts front desk queues.

Large

96% (225)

#1 of 15

Canary Technologies

Rank

Hotel type

Popular alternatives

#1 of 24

Luxury Hotels

96% (490)

Canary Technologies

Canary Technologies is the top alternative to MessageBox among luxury hotels on HotelTechReport. Hoteliers point to its contactless check-in, pre-arrival registration cards, and digital tipping, which let front desks cut paperwork, verify IDs and credit cards ahead of arrival, and handle gratuities without cash.

#1 of 24

Boutique Hotels

96% (671)

Canary Technologies

Canary Technologies is the top alternative to MessageBox among boutique hotels on HotelTechReport. Hoteliers point to its digital credit card authorizations and pre check-in forms, which let guests upload ID and card details before arrival, cutting down desk time and paperwork.

#1 of 22

Branded Hotels

96% (783)

Canary Technologies

Canary Technologies is the top alternative to MessageBox among boutique hotels on HotelTechReport. Hoteliers point to its digital registration cards, pre-arrival check-ins, credit card authorizations, and digital tipping, especially when the desk needs to cut lobby waits and handle check-in work before guests arrive.

Luxury Hotels

96% (490)

#1 of 24

Canary Technologies

Boutique Hotels

96% (671)

#1 of 24

Canary Technologies

Branded Hotels

96% (783)

#1 of 22

Canary Technologies

Rank

Region

Popular alternatives

#1 of 6

Middle East

99% (274)

Duve

Duve is the top alternative to MessageBox among mid-sized hotels on HotelTechReport. Reviewers point to Duve’s pre check-in flow, which lets guests fill in details and pay before arrival, cutting reception wait and front-desk load.

Middle East

99% (274)

#1 of 6

Duve

Full 2026 Guest Messaging Software Survey Findings

MessageBox - Q2 '26 Guest Messaging Software Survey Insights

By hotel size

MessageBox is ranked #9 of 15 for Large in Guest Messaging Software 16 reviews, 99% recommend Popular alternatives: Canary Technologies, Duve, HiJiffy and 11 others

MessageBox is a top Guest Messaging Software pick among Large on HotelTechReport because hoteliers point to its central tracking of guest requests, housekeeping tasks, and internal communication, so nothing gets missed during busy periods.

By hotel type

MessageBox is ranked #15 of 24 for Luxury Hotels in Guest Messaging Software 12 reviews, 100% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 20 others

MessageBox is a top Guest Messaging Software pick among Luxury on HotelTechReport, with hoteliers pointing to its WhatsApp-style interface that turns emails, phone calls, WhatsApp messages, and internal requests into trackable tasks with checklists and escalations.

MessageBox is ranked #16 of 24 for Boutique Hotels in Guest Messaging Software 11 reviews, 98% recommend Popular alternatives: Canary Technologies, Duve, SiteMinder and 20 others

MessageBox is a top Guest Messaging Software pick among boutique hotels on HotelTechReport because hoteliers point to detailed daily reports and “automation of report generation” for guest issues, maintenance, and housekeeping work.

MessageBox is ranked #20 of 22 for Branded Hotels in Guest Messaging Software 6 reviews, 100% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 18 others

MessageBox is a top Guest Messaging Software pick among branded hotels on HotelTechReport for its guest engagement modules, including restaurant menu and ordering, breakfast, and transportation requests, so teams can handle service asks in one place.

By region

MessageBox is ranked #2 of 6 for Middle East in Guest Messaging Software 17 reviews, 100% recommend Popular alternatives: Duve, alliants, Canary Technologies and 2 others

MessageBox is a top Guest Messaging Software pick among Middle East hotels on HotelTechReport, with hoteliers pointing to its WhatsApp-style interface that turns emails, phone calls, WhatsApp messages, and internal requests into trackable tasks with checklists and escalations.

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

What you'll get

Full rankings Access complete rankings based on verified reviews from real hoteliers to make informed decisions.

AI summaries and insights Get AI-powered summaries of reviews and key differences to save hours of research time.

Price quote comparisons Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.

Free tech stack audit Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.

Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands

Free AI-Powered Report

Want to find out if MessageBox is a good fit for your hotel?

Get a free AI analyst report with ranked recommendations, real operator reviews, and pricing benchmarks tailored to your property.

Takes 2 min · No credit card needed

Click to unlock

Analyst Report

Top Picks

Pricing

Reviews

4.8 avg

MessageBox Reviews Summary

4.9

Excellent

22 reviews

Ease of Use

4.9/5

Customer Support

5.0/5

ROI

5.0/5

Implementation

5.0/5

Compare MessageBox to Top Alternatives

Compare

Canary Technologies

Guest Messaging Software

4.8 (1471 REVIEWS)

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

Compare

Duve

Guest Messaging Software

4.8 (675 REVIEWS)

An AI-based omni channel communication center

Compare

Bookboost

Guest Messaging Software

4.8 (192 REVIEWS)

One single inbox to manage all your messages from guests.

View top MessageBox alternatives

Want to find out if MessageBox is the best fit for your hotel?

Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

Take the quiz

MessageBox Integrations

Company	Functionality
Oracle Hospitality 92% recommended by 615 hotels	Property Management Systems
Duve 94% recommended by 599 hotels	Hotel Guest Apps
dailypoint™ 89% recommended by 155 hotels	Hotel CRM & Email Marketing
Hoteza 95% recommended by 95 hotels	In-Room Hotel Tablets
Shiji Group 87% recommended by 72 hotels	Property Management Systems
Hudini 94% recommended by 37 hotels	Hotel Guest Apps
This integration hasn’t been verified by MessageBox yet. Bookassist 95% recommended by 348 hotels	Hotel Metasearch Management Software
Signify 0% recommended by 0 hotels	Guest Room Management System
OKKAMI INC 0% recommended by 0 hotels	Contactless Check-in

Support

Unverified

MessageBox has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

99%

Download the Free Guide

First Name

Last Name

Job Title Work Email Hotel (or Hotel Group)

Which best describes you?

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Trusted by

Sorry, this functionality is only available for verified hoteliers

MessageBox

What is MessageBox?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling