Ranked 6 (out of 40) in Hospitality TV
Hospitality TV
Technology, Over-the-Top, Hospitality Services, Internet, Interactive Television, and Professional S...
Ranked #6 out of 40 in Hospitality TV
Sonifi’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreSONIFI Solutions, Inc. ("SONIFI"‹) is an interactive content and connectivity solutions provider. The company serves approximately 1.2 million hotel rooms worldwide in addition to healthcare facilities throughout the United States with core services that include interactive television, broadband, connectivity, and advertising media solutions along with nationwide technical and professional suppo...
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59% recommend
GM in Boston (United States)
I am not a fan of this software or the technology.
EVP in Lake Buena Vista (United States)
From a service standpoint the local rep is very good. He is quick to respond and pleasant to work with.
Director of Hotel Operations in Asheville (United States)
Not like your home experience. No proactive support
General Manager in San Jose (United States)
Its a horrible return on investment. We pay them for nothing in my opinion.
General Manager in (Vietnam)
The system we have installed is definitely outdated and there's no real way to tangibly point to an ROI.
Sonifi hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsWe are a technology firm that promises to increase your communication, guest experience and staff accountability for the hospitality industry.
The most complete interactive television and casting solutions for the hospitality environment
Elevate your guest experience by providing easy access to content your guests want—their own.
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Hospitality TV providers. It is advised that you ask for recent references before proceeding.
December 27, 2017
General Manager
- Easy to use when working properly - Fulfills basic needs of guests - Ability to shut movies off if no payment provided by guest
- Customer service is subpar - Often try to switch things even with contract - Does not have the most up to date technology - Will only allow movies to be shut off for 7 days at a time - very time cons...
November 03, 2017
Operations Manager from Other in Kansas City (United States of America)
The content available is really great and up to date. We get movies that are still in theaters in our guest rooms which guests love. I also like that there aren't many technical problems.
The user interface isn't always the best on the management side. When we do have problems with a guest room entertainment, we have to apply the refund on multiple systems, rather than just our POS.
June 15, 2017
Hotel Manager from Branded Hotels in Denver (United States of America)
Minimal Technology issues. Service is very good.
The system is out dated and the pricing on the pay per view is to high.
May 23, 2017
EVP from Luxury Hotels in Lake Buena Vista (United States of America)
From a service standpoint the local rep is very good. He is quick to respond and pleasant to work with.
In todays day and age they don't seem as progressive as they should be. They don't extend a welcoming hand to try new technologies out-if they have them.
May 08, 2017
GM from Luxury Hotels in Boston (United States of America)
I am not a fan of this software or the technology.
Customer service slow and our account manager constantly changes. Poor quality product with poor updates, yikes.
April 19, 2017
General Manager
They provided pay per view services which guests have come to expect.
Sonifi charges a lot of money for a service that doesn't have many differentiators and guests often complain that the interface isn't very intuitive.
Sonifi hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Hotel Manager in Denver (United States)
Minimal Technology issues. Service is very good.