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Staymate
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Staymate
Unranked in Hotel Guest Apps
Staymate - Smart Guest Communication
100% recommended by 1 hotels
Staymate has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Staymate?
Founded in 2019 | Headquarters in Wien (Austria) | 4 employees
Staymate is a comprehensive guest engagement and communication platform designed for the hospitality industry. By integrating and automating various guest communication channels into one easy-to-use interface, Staymate allows hotels to provide seamless and personalized guest experiences.
Staymate offers a state-of-the-art Guest App that functions as a digital concierge, instantly accessible on guests' smartphones without the need for downloads. The app provides up-to-date information and content, ensuring satisfaction and convenience for tech-savvy travelers such as Millennials and "Generation Instagram."
The platform includes a Hotel Chatbot that enhances direct bookings by answering common questions and suggesting activities, effectively reducing the workload for hotel staff. Staymate also features Experience Widgets and Marketing Emails, tools that help promote services, upsell upgrades, and provide critical information throughout the guest journey.
The Weekly Programme feature simplifies the creation and distribution of activity schedules, while the Host Autopilot centralizes all communication channels and offers intelligent content suggestions to ensure timely and accurate messaging.
By automating tedious tasks and keeping content current, Staymate significantly reduces operational effort and the risk of errors, ultimately boosting guest engagement and satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Staymate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Staymate Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Staymate Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Staymate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Staymate's Provided Description:
"Smart guest communication means: One platform - many channels. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date. Save time: Choose from ready-made content suggestions. Avoid mistakes: Correct & always up-to-date guest information on every channel. State-of-the-art user experience: Perfect for Millenials & "Generation Instagram”. Staymate’s top features: GUEST APP - No download required - directly on your guests' smartphones. The Guest App is the digital concierge for your hotel guests. Inspire your guests with the most modern user experience! HOTEL CHATBOT - Increase your direct bookings: The chatbot supports your guests during the booking process and automatically answers common questions or suggests activities. EXPERIENCE WIDGETS - Inspire your guests: Your personal secret tips on your website! Automatically improves your search engine results. MARKETING EMAILS - Beautiful marketing emails: Up- & cross-selling. Promote your offers & upgrades or send important information in every phase of the Guest Journey! WEEKLY PROGRAMME - Done with just one click: Weekly programme, excursion tips or guest information always up to date and printed with one click. HOST AUTOPILOT - Automate guest communication: The heart & brain of Staymate. Gives you an overview of all communication channels and actively makes content suggestions."
FAQs
Staymate Alternatives
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Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q2 '26 Hotel Guest Apps Survey Insights
Is Staymate a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 19
Mid-sized
95%
(217)
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because reviewers point to QR code access, so guests can pull up information and requests on property without a download. It also cuts front desk questions before arrival.
#1
of 15
Small
92%
(135)
Duve is a top Hotel Guest Apps pick among Small on HotelTechReport for one place to handle pre-arrival forms, check-in, upsells, and messaging, cutting the back-and-forth staff spend with guests. Hoteliers also like the Guest App with no download.
#1
of 12
Large
97%
(131)
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Mid-sized
95%
(217)
#1
of 19
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because reviewers point to QR code access, so guests can pull up information and requests on property without a download. It also cuts front desk questions before arrival.
Small
92%
(135)
#1
of 15
Duve is a top Hotel Guest Apps pick among Small on HotelTechReport for one place to handle pre-arrival forms, check-in, upsells, and messaging, cutting the back-and-forth staff spend with guests. Hoteliers also like the Guest App with no download.
Large
97%
(131)
#1
of 12
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Rank
Hotel type
Popular alternatives
#1
of 19
Boutique Hotels
94%
(224)
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
#1
of 17
City Center Hotels
95%
(220)
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
#1
of 16
Bed & Breakfast & Inns
95%
(146)
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Boutique Hotels
94%
(224)
#1
of 19
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
City Center Hotels
95%
(220)
#1
of 17
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
Bed & Breakfast & Inns
95%
(146)
#1
of 16
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
#2
of 9
North America
88%
(52)
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
#1
of 4
Middle East
99%
(247)
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
Europe
93%
(225)
#1
of 18
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
North America
88%
(52)
#2
of 9
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
Middle East
99%
(247)
#1
of 4
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
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Staymate Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Staymate is the #54 most trending product in the Hotel Guest Apps category (out of 93) and the #1521 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreStaymate’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Staymate Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Staymate to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Real guest service and work simplification for hosts. Cheers with beer!
Owner from 10 to 24 room Bed & Breakfast & Inn in Ried Im Innkreis (Austria)
Verified
6 years ago
Due to the tense staff situation, our reception is only open during the pub opening hours. Guests receive arrival information and offers for room upgrades in advance, and frequent questions are automatically answered in multiple languages. Real guest service and a work simplification for hosts. Cheers with beer!
Austria
Austria
Owner
Small Hotel
- 1
It looks like Staymate is not recommended by any hotels
Check out the top 10 most recommended Staymate alternativesExpert Q&A and Partner Recommendations
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Staymate hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsStaymate Integrations
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This integration hasn’t been verified by Websline yet.
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Support
Unverified
Staymate has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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