常時接続のグループ販売パートナーを活用してプロセスを簡素化し、収益の可能性を高めましょう。数回クリックするだけで、Web サイトから小グループやイベントの予約を直接取得できます。プランナーが Web サイトから直接オンラインで予約できるようにし、リアルタイムの空き状況を確認できます。十分に活用されていない機能スペースを戦略的に宣伝して、オンラインでの収益を増やします。会議スペースの予約を増やすために便利なパッケージを提供します。
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe Amsterdam
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"ゲストがチェックアウトすると、ハウスキーピングチームにすぐに通知されます。つまり、すぐに部屋を片付けるために配置することができます。以前は、すべての通信は電話で行う必要があり、多くの時間がかかりましたが、Amadeus Service Optimizationを使用しているため、アプリでライブアップデートを送信できます。これは、速度に大きな影響を与えました。仕事。"
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai
"すべての部門が、ルームアテンダントがどこにいるかを追跡しなくても確認できるという事実は、非常に貴重です。時間は私たちの通貨であり、家をできるだけ早く回すことを確実にするための生産性がすべてです。 Amadeus Service Optimizationを使用すると、マネージャーはスタッフを細かく管理する必要がなくなり、ゲストを引き付けて品質を確保するために部屋の検査を完了するための時間を増やすことができます。"
Maria Cuevas
Director of Housekeeping @
Waldorf Astoria Monarch Beach
Specializing in websites built exclusively for hotels, Amadeus’s award-winning Website solutions create exceptional customer-facing sites aimed to maximize conversions and gain guest loyalty - all in a beautiful, high-performing design.
Amadeus Hotel Website Solutions provide a highly secure, closed source Content Management System (CMS) that was built specifically for hoteliers. In accordance with the latest industry best practices and digital trends, our hospitality-specific websites reduce the number of steps in the user journey and yield more rapid decision-making to entice and enable faster conversions. And with our module-based approach to data storage, hoteliers gain fast, efficient management of website data, which is particularly effective for multi-property groups.
GDS advertsing across all major GDSs.
With Amadeus you'll be able to:
- Capture the attention of travel sellers on any GDS.
- Target travel agents of your choice via PCC
- Benefit from experts who manage >80% of GDS hotel ads
4.5
(2 レビュー)
Amadeusのレビュー
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特定の情報をお探しですか?
Searching 38 reviews
10
最高の顧客サポートとパートナーシップの考え方
VP of Sales and Marketing
レビュー元:
500+ 客室
ブランドホテル
の
Lincoln
(United States)
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
何が嫌いですか、または改善できると思いますか?
The reporting could use some work, specifically the productivity report that includes non revenue bookings. The other area is the knowledge of the team. Almost every time I call support the tech says let me check Google.
4.0
とても良い
使いやすさ
3.5/5
顧客サポート
2.0/5
ROI
N/A
実装
N/A
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.
何が嫌いですか、または改善できると思いますか?
I don't like that it is a web based version. I prefer to have a quick icon on my computer that I can click on verses having to sign on through the internet every time.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.
We only implemented Delphi.fdc last year, so some ROI is still being calculated. Furthermore, some benefits are still being explored, new systems require new habits, and some are harder to break than others...
It has immediate data sharing with our PMS system, interfaces with outlook so communications are easily viewed and recorded, and reporting is customizable.
何が嫌いですか、または改善できると思いますか?
Some fields are "Word" based which can lead to data entry inconsistencies - e.g. address - "State" field can be written as abbreviation (VA) or name (Virginia).
Delphi.fdc requires banquet checks to be posted in Micros rather than the PMS system.
4.5
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
4.0/5
It has immediate data sharing with our PMS system, interfaces with outlook so communications are easily viewed and recorded, and reporting is customizable.
Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.
何が嫌いですか、または改善できると思いますか?
Working the meeting space layout. It would be great to see the different capacities in a layout that at the same time could be sent directly from the system to the client
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.
Delphi is very user friendly and an easy way to keep track of all our prospect, tentative, and definite groups as well as tracking all sales activities.
Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's needs.
何が嫌いですか、または改善できると思いますか?
Have to enter the same information in many different places. Sometimes that gets time consuming when I am busy and is just a very unnecessary task.
4.0
とても良い
使いやすさ
4.0/5
顧客サポート
4.0/5
ROI
4.0/5
実装
4.0/5
Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's needs.
Delphi is great tool for managing function space, available guest room inventory and evaluating group business opportunities.
何が嫌いですか、または改善できると思いますか?
The LTRH will likely upgrade to Delphi 2013 or Delphi+ within the next (18) months. These programs are internet based and better for record keeping while off property on sales trips.
4.5
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
4.0/5
実装
4.0/5
Delphi is great tool for managing function space, available guest room inventory and evaluating group business opportunities.
Having worked with other sales/events systems Delphi definitely has it's benefits but also it's downsides. The ease in running different reports or queries (especially customized ones) isn't up to the standards that I am used to. It was nice that the training was able to be completed in one day however I've had to learn a lot on my own - perhaps the training could be more in depth.
It is very user friendly and easy to figure out on your own. Fairly easy to navigate and straight forward in that sense. Also easy to toggle to different screens such as account to contact to booking etc.
何が嫌いですか、または改善できると思いますか?
I think overall it could use a more updated look and feel. I think the training could go into more depth or at least offer additional training should you wish to take more. A previous program that I've used allowed for queries within results from other queries which was very helpful. Also the reporting could be more in depth or could offer for more personalized options.
4.0
とても良い
使いやすさ
4.0/5
顧客サポート
4.0/5
ROI
4.0/5
実装
3.0/5
It is very user friendly and easy to figure out on your own. Fairly easy to navigate and straight forward in that sense. Also easy to toggle to different screens such as account to contact to booking etc.