Ascent360

One of the standout aspects of working with Ascent360 has been the exceptional level of customer support their team provides. Nearly a year into using the platform, our experience from a customer service and partnership standpoint has been overwhelmingly positive. Throughout the entire process, from onboarding and implementation to campaign development and ongoing support, the Ascent360 team has consistently been responsive, knowledgeable, and proactive. The onboarding process itself was smooth and well organized. Their team took the time to understand our business goals, operational structure, and marketing objectives, which helped create a tailored approach right from the beginning. Rather than feeling like we were simply handed a new platform and left to figure it out on our own, the experience felt collaborative and guided. The onboarding timeline moved quickly, but never at the expense of clarity or thoroughness. Each step was communicated clearly, and their team remained accessible whenever questions arose. As we transitioned into building and launching campaigns, that same level of support continued. The Ascent360 team was instrumental in helping us understand best practices, audience segmentation, automation opportunities, and campaign optimization strategies. Their responsiveness has been particularly impressive. Any time we have had a question, needed clarification, or wanted assistance troubleshooting an issue, we received timely answers and practical solutions. There has never been a sense of delay or frustration when reaching out for support. One feature we have particularly appreciated is the reporting functionality within the platform. The reporting tools provide clear, easy-to-understand insights that help us evaluate performance at both a high level and in the details. Whether reviewing the results of a single email send or monitoring the effectiveness of ongoing automated campaigns, the platform makes it simple to access meaningful data and measure engagement. For individual email campaigns, the reporting allows us to quickly assess key metrics such as open rates, click-through rates, conversions, and gives us an overview on revenue attribution. The dashboards are organized in a way that makes the data actionable without requiring extensive analysis or manual reporting. This has helped us make faster decisions and refine messaging, timing, and targeting strategies more effectively. The reporting for ongoing campaigns and automated customer journeys has also been extremely valuable. Being able to monitor performance over time gives us better visibility into customer behavior and long-term campaign effectiveness. It allows us to identify trends, evaluate what content resonates most with guests, and continually optimize campaigns for stronger results. The ability to track engagement across multiple touchpoints has been especially helpful in understanding the overall customer journey rather than evaluating communications in isolation. Another advantage is how accessible and user-friendly the reporting tools are for different members of the team. The platform presents information in a clear format that makes it easy to share insights internally and communicate results across departments. Having reliable, real-time reporting available in one place has improved both efficiency and confidence in our marketing decisions. Overall, Ascent360 has delivered not only a strong customer data platform, but also an outstanding customer experience. Their support team has played a major role in making the transition successful and ensuring we continue to see value from the platform as our programs evolve.

Ascent 360 allows us to ingest our data easily across our resort. Giving us the ability to cross pollinate revenue arenas and drive ancillary revenue. The easy content / email builder creates a customer journey that earns high engagement.

Segmentation is very easy and allows us to really narrow down to a specific audience. The CRM goes hand-in-hand with that and provides an excellent way to send out automated emails.