10 Best TrustYou Alternatives 2026
Reputation Management
98 
HT Score
TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings.
Recommended by 411 hoteliers
10 Alternatives & Competitors to TrustYou
#1
MARA Solutions
Reputation Management
100
HT Score
Responding to online reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. Our tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.
Here are some key features:
- The most personal AI for review responses that adapts to your language
- Review Inbox with collected reviews from all your review sources. Replying becomes as easy as hitting "Generate reply" > "Send" > "Done".
- Truly personalized and actionable analytics, as individual as each hotel
- Response automation (e.g. automatic responses to 5-star reviews without text from Google)
- Compare your property's KPIs against your competitors' performance.
- Gather more 5-star reviews with surveys: AI-aided review drafts for happy guests.
Reviewers say compared to TrustYou, MARA Solutions is
- Better at support
- Faster to reach ROI
- Easier to use
- More highly recommended
- Better for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
- Less features
- Worse for: Motels
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
Expert Quality & Standards
#2
GuestRevu
Reputation Management
96
HT Score
• Try GuestRevu LITE • Free Forever • guestrevu.com/lite •
Through customised & automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from their point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.
Reviewers say compared to TrustYou, GuestRevu is
- Better at support
- Faster to reach ROI
- Easier to use
- More highly recommended
- More features
- Better for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, Resorts, Vacation Rentals & Villas
- More press mentions
- Worse for: Extended Stay & Serviced Apartments, RV Parks & Campgrounds
RECENT HOTELIER RECOMMENDATIONS
Operations Director in Durban (South Africa)
General Manager in Draycott (United Kingdom)
#3
Hotel Speaker
Reputation Management
84
HT Score
HotelSpeaker transforms how hotels manage and respond to online guest reviews.
Combining smart AI with human warmth, we deliver fully personalised responses - on time, in any language, and on every platform.
Our dedicated platform automates review collection, response writing, and publishing across ALL your sources , saving hotel teams time while protecting reputation and boosting future bookings.
Reviewers say compared to TrustYou, Hotel Speaker is
- Better at support
- Faster to reach ROI
- Easier to use
- More highly recommended
- Better for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
- Less features
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
Marketing Manager in Bruxelles (Belgium)
Digital Marketing Manager in Barcelona (Spain)
WANT to compare top alternatives?
COMPARE TOP TrustYou ALTERNATIVES
TrustYou
vs.
MARA Solutions
vs.
GuestRevu
#4
Shiji Group
Reputation Management
33
HT Score
Reviewpro Reputation is a hospitality-specific solution that helps hotels take control of their online reputation by aggregating guest feedback from over 140 review sites, OTAs, and custom surveys into one centralized platform. It provides real-time sentiment analysis, AI-powered review responses, and competitor benchmarking to turn feedback into operational improvements. By identifying service gaps and tracking performance with the Global Review Index™ (GRI), it empowers hoteliers to enhance guest satisfaction, increase ratings, and drive revenue growth.
Reviewers say compared to TrustYou, Shiji Group is
- More features
- Better for: Extended Stay & Serviced Apartments, Vacation Rentals & Villas
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, Resorts, RV Parks & Campgrounds
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
#5
Sojern
Reputation Management
Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.
#6
Everguest
Reputation Management
0
HT Score
Everguest Intelligence is a next-generation, AI-powered reputation management platform that supports hospitality professionals with real-time decision-making. It gathers and analyses guest reviews from all major platforms, providing unprecedented insights. Track competitors, benchmark performance, and respond effortlessly to reviews — all within an intuitive interface built to streamline operations and enhance guest satisfaction.
Reviewers say compared to TrustYou, Everguest is
- Better at support
- Faster to reach ROI
- Easier to use
- More highly recommended
- Better for: Bed & Breakfast & Inns, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
- Less features
- Worse for: Boutique Hotels, Other
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
#7
Customer Alliance
Reputation Management
81
HT Score
Customer Alliance is a guest feedback intelligence platform built for the hospitality industry, trusted by more than 5,000 hotels globally. We help hotels capture, understand, share, and act on guest feedback, bringing reviews from major portals and customized CSAT and NPS surveys into one place, turning them into AI-powered insights and KPIs, and connecting those insights to the right teams through 90+ integrations with PMS, CRM and Revenue systems. With 3+ million surveys processed, 90+ million reviews collected, and true two-way integrations with 19 leading portals including Booking.com, Expedia and HolidayCheck, Customer Alliance is the platform hotels rely on to manage reputation, track guest satisfaction, and turn feedback into measurable results.
Reviewers say compared to TrustYou, Customer Alliance is
- Better at support
- Easier to use
- More highly recommended
- More features
- Better for: Bed & Breakfast & Inns, City Center Hotels, Extended Stay & Serviced Apartments, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
- Slower to reach ROI
- Worse for: Boutique Hotels, Branded Hotels, Casinos, Airport/Conference Hotels, Hostels, Limited Service & Budget Hotels, Motels, RV Parks & Campgrounds
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
#8
Revinate
Reputation Management
44
HT Score
Manage reviews and feedback from one dashboard. Publish reviews automatically to TripAdvisor, Booking.com, Google, or over 100+ review sites.
Reviewers say compared to TrustYou, Revinate is
- More features
- Better for: Casinos, Resorts
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, RV Parks & Campgrounds, Vacation Rentals & Villas
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
Regional Marketing Manager in New Orleans (United States)
Marketing Manager in San Diego (United States)
#9
Qualitando
Reputation Management
15
HT Score
Manage the relationship with your customer, prevent any complaints, send satisfaction questionnaires, convert the satisfaction of your guests into valuable reviews and many other tools to excel in communication and reputation.
All in one platform!
With Qualitando's functionalities you can:
- Improve your reputation right away
- Create a database of profiled contacts
- Manage communication with your guests
- Inform them of all the services you can offer
- Deliver effective offers
- Propose ancillary services
Reviewers say compared to TrustYou, Qualitando is
- Better at support
- Faster to reach ROI
- Easier to use
- More highly recommended
- Better for: Bed & Breakfast & Inns, Boutique Hotels, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
- Less features
- Fewer press mentions
RECENT HOTELIER RECOMMENDATIONS
#10
GM